Complaints and Appeal Procedures
APPEALING ACCOMMODATION(S) DETERMINED BY SDS:
Any student who disagrees with the academic accommodation(s) or other services that have been determined should first speak to the Director of Student Disability Service (SDS) as soon as possible. The student should express their concerns and be prepared to offer alternative solutions. If after consulting with the SDS Director the student is still not satisfied regarding the proposed accommodation(s) or the provision of accommodation(s), the student should submit a detailed, written appeal addressed to the Director within 10 business days of the decision. Within a reasonable time, a meeting will then be arranged between the student and the Vice President of Student Affairs or designee for a resolution. If the student remains dissatisfied with the decision, he/she may file a formal complaint with the Office of Equity & Inclusion.
Please remember that the University has an obligation to provide reasonable and appropriate accommodations to ensure that otherwise qualified students with disabilities have access to all University programs, services and activities. However, if the University can provide an accommodation that is equally as effective as the one requested, the University is not required to provide the requested accommodation.
COMPLAINTS WITH OTHER CCSU DEPARTMENTS OR PROGRAMS
It is the practice of SDS that a student should first try to resolve issues with academic programs or other activities concerning his/her SDS approved accommodations with the University employee representing the department offering the academic program or activity. If unable to resolve the implementation of his/her SDS approved accommodations, a student should report any complaints to the SDS Director. If the student believes that the SDS Director’s efforts to resolve the complaint have been unsuccessful, he/she may file a detailed, written appeal addressed to the Director within 10 business days of the SDS Director’s last effort at resolution of the complaint. Within a reasonable time, a meeting will be arranged between the student and the Vice President of Student Affairs or designee. If the student remains dissatisfied with the resolution of his/her complaint, he/she may file a formal complaint with the Office of Equity & Inclusion.