Cisco Voice over Internet Protocol (VoIP) Phone System at CCSU

CCSU uses a Cisco Voice over IP (VoIP) phone system, see Frequently Asked Questions for more information.

Quick Start Guides
8800 Key Expansion Module

Adjunct Faculty Voicemail

Video Tutorials for Models 8831 and 8851

Quick Start Guides for Call Centers

Cisco Finesse Supervisor Desktop
Cisco Finesse Agent Desktop
Cisco Unified Intelligence Center

Changing your Call Center Pin
  1. Go to
  2. Log in with your BlueNet account username and password.
  3. Go to the general settings tab.
  4. In Phone Services Pin, type in a new 6 digit pin twice and hit save.