CCSU uses a Cisco Voice over IP (VoIP) phone system, see Frequently Asked Questions for more information.
Quick Start Guides
8800 Key Expansion Module
8811
8831
8841/8851/8861
Adjunct Faculty Voicemail
Video Tutorials for Models 8831 and 8851
Quick Start Guides for Call Centers
Cisco Finesse Supervisor Desktop
Cisco Finesse Agent Desktop
Cisco Unified Intelligence Center
Changing your Call Center Pin
- Go to https://phone.ccsu.edu.
- Log in with your BlueNet account username and password.
- Go to the general settings tab.
- In Phone Services Pin, type in a new 6 digit pin twice and hit save.