IT Help Desk and Walk-in Support

Information Technology Department


IT Help Desk and Walk-in Support

The IT Help Desk serves as the single point of contact for assistance with all supported software, hardware, and other IT services.  We act as the liaison between all groups within IT and the University community. Please call or email us using the contact information to the left. 

Walk-in Technology Support is available to the campus community. Walk-In is located inside of Marcus White TechCentral (former Student Technology Center/Computer Lab). We provide In-person technology support for your portable computer and campus technology. Services include computer configurations to access the campus network, virus and spyware removal, remote application configuration, assistance with campus systems (CentralPipeline, WebCentral-Banner Web), software support and more.

Due to liability, we cannot repair personal hardware (i.e. hardware crashes, memory installation, blue screen).

The services provided by the IT Help Desk and Walk-in Support are available to all faculty, staff, and students. 

Phone: (860) 832-1720


IT Help Desk Hours

Spring/Fall Semesters

Monday-Thursday: 7:30a-8:00p
Friday: 7:30a-4:00p

Summer/Winter Semester Hours

Monday-Thursday: 8:00a-5:00p
Friday: 8:00a-4:00p

Walk-in Support

Available during TechCentral Open Hours

Monday-Thursday: 8:00a-8:00p
Friday: 8:00a-5:00p
Saturday: 9:00a-5:00p
Sunday: 1:00p-8:00p