The Ombudsperson follows the Code of Ethics put forth by the International Ombudsman Association (IOA) and these characteristics provide a safe environment where people feel free to raise concerns and feel secure.
CONFIDENTIALITY
The Ombudsperson treats all matters and inquiries in confidence and no action is taken or names are used without the specific permission of the grievant.
INDEPENDENCE
The Ombudsperson functions outside the management line with the prerogative of recommending corrective action(s) at any institutional level and/ or to the President.
NEUTRALITY& IMPARTIALITY
While assessing conflicts and collecting information conducive to a prompt and satisfactory resolution, the Ombudsperson remains impartial, not advocating for either party in a dispute.
INFORMALITY
The Ombudsperson does not conduct formal investigations nor participates in a formal arena, whether for an individual or for the institution. The International Ombudsman Association asserts that contacting the Ombuds Office does not put the University or employer on "notice."
AVAILABILITY
The Ombuds has an open-door policy and appointment schedule and is readily accessible at the person's convenience when possible.