IT Weekly Announcement - September 20, 2013
Current & Scheduled Outages/System Updates
Sunday Maintenance – Reminder
Every Sunday, between 12:00am – 12:00pm, all systems will be intermittently unavailable while important maintenance and updates are performed
Banner Patch Maintenance : Saturday, September 28th
From Saturday, September 28th at 9:00pm through 12:00pm on Sunday September 29th, all access to Banner systems will be unavailable. This includes WebCentral Banner-Web Services, Internet Native Banner (INB), as well as all third party applications and reporting tools that access the Banner production database. The CentralPipeline for Faculty/Staff and CentralPipeline for Student web pages will be available during the upgrade for access to Blackboard Learn, Outlook Web Mail, Accounts Management and other online systems
Please leave your Windows computers turned ON overnight Monday September 16th
The IT department needs to make sure all computers are restarted on a regular basis in order to ensure security updates are properly applied. On the 3rd Tuesday of each month, a mandatory reboot command will be issued at 3:00am. On Monday September 16th, please log off your computer but do not power it off. This will allow the patches to be sent down to your computer Monday night and then applied Tuesday morning. If you turn your computer off, shortly after turning it on Tuesday, your computer will restart in order to apply these updates
Social Sciences Hall – Turning Off Multimedia Stations
A reminder for those teaching in Social Sciences Hall classrooms, please select the red System Off button on the TouchLink controller (see image below) before leaving your classroom. We have received many support calls regarding projectors not turning on due to the systems not being turned off correctly. There is no need to Mute or Turn Off the projector when you leave. The System Off function will do all of this, and more, to ready the room for the next instructor.
If you do encounter any issues in any classroom, please contact the IT Help Desk immediately. No phone available? Use the chat support feature on the computer, look for the orange shortcut on the desktop labeled IT Help Desk Support.
Having Technical Difficulties in a Classroom? Please Let the Help Desk Know!
Please help us keep classroom technology working properly by letting us know if you experience a problem. Besides phone support, you can e-mail the Help Desk at email@example.com and on Windows based computers, we also have “chat support.” You can initiate a technical support request via chat/instant message using the IT Help Desk Support icon on the desktop of the Instructor Workstation. Simply double-click the icon and a technical support analyst will .
Blackboard Learn Tip - Posting to a Discussion, Blog or Journal
There have been reports from students and faculty that some discussion posts are not displaying correctly or at all after submitting. We have found the culprit is pasting from Microsoft Word. Please have your students avoid pasting from Word. Instead, have them type directly into the Discussion, Blog or Journal tool or paste from a text editor (ie: Notepad). You can also provide your students with this document, How do I Post from a Discussion, Blog or Journal.
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