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Shipping Instructions:

Important:  Inform the vendor that the address label/packing list that accompanies the package must contain the following information:

Central Connecticut State University
Cardholder’s Name
Department Name
Building and Room Number
1615 Stanley Street
New Britain, CT  06050

Packages that are not labeled properly may delay the delivery of items ordered indefinitely.  Under no circumstance should the vendor indicate the Purchasing Card number on any address label or packing list.  Listing of the card number would threaten the security of your card.

Tips to Remember When Returning Goods:

  • At the time of purchase, please ask the merchant for their return policy.

  • It is suggested to retain boxes, containers, special packaging until you are certain you are going to keep the item.  Some items, such as software or fragile pieces cannot be returned without the original packaging materials.

  • Read all enclosed instructions carefully.  Often a phone number and other instructions are included on the packing slip and/or receipt.

  • In some cases there may be a restocking fee (usually a percentage of the purchase price).  If the vendor is completely responsible for the error or problem you should not have to pay this, or any other fee.  However, if they are not fully responsible you may have to pay it.

  • In reviewing your monthly statement, make sure that a credit was issued for the returned item(s).

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