IT Announcement - 3/6/2015

Information Technology Department


IT Announcement - 6/9/2017


Sunday Maintenance Reminder

Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.


Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts. 


Kaltura Bug in Blackboard

There is a problem with adding a Kaltura video from the My Media Gallery in Blackboard.  Here are steps for a temporary workaround until the bug is fixed which is expected to be corrected by Friday, June 23.


WebEx Update – New CCSU WebEx Site

The WebEx site managed by the Board of Regents (BOR) IT department will be decommissioned as of July 1st. CCSU now has its own WebEx site, .  BOR WebEx accounts are not being automatically transferred to our site, therefore all WebEx users will need to request a new account on our site. We have set up a self-service account request process where you sign up online and will receive automated emails with instructions for activating your account and setting a password. For more information and to request your CCSU WebEx account, visit the Web Conferencing (WebEx) information page.

Eduroam Wireless Network

Eduroam (educational roaming) is a secure, worldwide roaming wireless access service developed for, and used by, the international research and education community. This reciprocal global authentication system enables CCSU students, faculty, and staff to securely access the eduroam wireless network at more than 6,000 participating locations worldwide. Additionally, visitors from any participating eduroam institution are able to securely connect to the eduroam wireless network at CCSU campus locations using their own credentials. On Friday, May 26th we will begin broadcasting the eduroam wireless network on campus for use by visitors from participating institutions. You may connect to the eduroam wireless network while on campus for the purpose of setting it up for use when you visit participating institutions. After the initial set up, we recommend that you then connect back to the CCSU-BLUENET wireless network which is our secure network for faculty, staff, and students, allowing you more access to campus resources than you would get through the eduroam wireless. For more information and detailed instructions on how to complete the initial set up, review the Eduroam Wireless entry in our IT Service Catalog.


Windows 10 Information

The Information Technology Department has begun upgrading classroom computers to Windows 10! 

If you still have applications that need to be installed in the classroom for the fall, please fill out the Software Installation Request for Classrooms/Labs form.  Minimum lead time is three weeks so please get any requests in soon.

Also, we will begin upgrading faculty/staff computers to Windows 10 later this month.  If you’d like to be an early adopter, please respond back to this message.


Cylance Anti-Virus

The IT Department has completed the implementation of Cylance. If your computer has not yet been automatically upgraded or you have a Mac, please contact the IT Help Desk for assistance. To read more about Cylance, visit


Telecommunication Needs During Summer Months

As summer is a busy season for Telecommunications, please submit a service request using Information Technology’s Service Request portal for any of the following:  new service, changes to existing service or service disconnects.  Service Requests may be found on the Telecommunications website. Please note that there is no form for a telephone move.  When the computer is moved, ask that the phone set be moved at the same time. To move a computer and phone, use the IT Service Request “Computer or IT Equipment Move/Return Request”.  If a phone is being moved to another building, please notify the IT Help Desk by calling 611 or x21720 so that location information for E911 is updated.  Any service request received after Friday, August 11 cannot be guaranteed to be completed before the semester begins. 

Blackboard, Office and Other Training Opportunities

We have several workshops scheduled in our training calendar.  Please register today and bring a colleague! Or, if you would like to schedule a one-on-one workshop for Blackboard Learn, Office 2013 or Office 365, please submit an IDTRC One-on-One Training Request form.  

Blackboard Learn Support is also available 24x7 by calling the main IT Help Desk number after their normal business hours!



Security Newsletter

This month’s newsletter is about the recent ransomware threat called “Wannacry.”