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IT Announcement - 9/8/2016

 

Walk-in Support is Moving!

Starting Friday September 9, Walk-in Support will be located in Marcus White.  Please enter through the exterior entrance facing Social Science Hall.  Walk-in Support is an extension of the IT Help Desk and provides in-person technology support for your portable devices and more. We are open:

 

Monday through Thursday 10am-5pm

Friday 10am -4pm

 

Sunday Maintenance Reminder

Every Sunday from 12am until 12pm all Systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.

 

 

Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts. 

 

New Phone System

The cutover to the new phone system is well under way.  Visit our VOIP information page for more information and updates.

 

Last Phone Training Sessions - Friday September 9!

Please register for a training class using the training registration calendar. All training sessions are open to the entire campus.  Sessions are 75 minutes long.

 

Office 365 – FREE for Employees

Just a reminder, as an employee you are eligible for the full version of Microsoft Office free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for offline and online use.

The two titles that are not included in this free offering are Project and Visio.  However, these are available for purchase through the Microsoft Home Use Program (HUP).  

For more information, visit http://www.ccsu.edu/office365.

 

Come Join Us For Workshops!

Register today to attend workshops on Blackboard Learn or Microsoft Office 2013. We offer a variety of topics.

 

Other Training Opportunities

If you would like to schedule a one-on-one workshop for Blackboard Learn, Office 2013 or Office 365, please contact the Instructional Design and Technology Resource Center at IDTRC@ccsu.edu.

 

New to Office 365 or Microsoft Office 2013?  Please visit our Office 365 support page.

 

Document Camera (Elmo) Video

Many classrooms are equipped with a document camera.  This device has many uses and can be used instead of the older overhead projectors.  If you are teaching in a room with a document camera, we hope you can spend a few minutes to watch this instructional video.  Please note: depending on the model of the instructor workstation, the document camera may be accessible through a side door on the station.

 

New Telecom Service Request Process

Starting on Monday September 19,  the paper TSR (telecom service request) process will be discontinued.  New telephone service requests, changes to existing service, and new drop installs will be requested with an online service request form found on the IT Access and Request Forms page.  There will be five different forms, each specific to your request:

 

  1. New Telephone Service
  2. Change Existing Telephone Service 
  3. Disconnect Telephone Service   
  4. Add\Remove Telephone Pickup Group
  5. Install Data Drop (New Wiring).  

 

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