Get started
After your Central counselor gives you the names and numbers of off-campus providers (which are also available at http://www.aetnastudenthealth.com), make your first calls as soon as possible to get the process started. If you need company or support making these calls, you might ask a friend or Central counselor to sit with you as you do so.
Leave messages
Don't be surprised if you get an answering machine. Leave a message something like this:
"Hello, my name is Lee and I was referred to you by Central Connecticut State University's Counseling and Wellness Center. I'd like to discuss the possibility of working with you. Please call me back at (860) 885-0000. The best time to reach me is before 10am or after 7pm. Thank you."
Ask Questions
Here are some good questions to ask a potential provider during your first phone call:
- I have Aetna Student Health insurance. How would we handle my insurance claims? What are your fees and payment policies?
- My concerns have to do with (anxiety, depression, grief/etc.). Is this something you work with?
- Would you please give me directions to your office?