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RATE: IMPORTANCE (1 = "Not important at all / 5 = "Very important") 

Mean

Standard
Deviation
Valid
Respondents
IMP: This institution promotes excellent employee-student relationships 4.55 0.65 678
IMP: This institution treats students as its top priority 4.65 0.63 677
IMP: This institution does a good job of meeting the needs of students 4.63 0.63 663
IMP: The mission, purpose, and values of this institution are well understood by most employees 4.23 0.80 651
IMP: Most employees are generally supportive of the mission, purpose, and values of this institution 4.28 0.75 646
IMP: The goals and objectives of this institution are consistent with its mission and values 4.32 0.73 621
IMP: This institution involves its employees in planning for the future 4.38 0.77 653
IMP: This institution plans carefully 4.44 0.72 632
IMP: The leadership of this institution has a clear sense of purpose 4.59 0.66 631
IMP: This institution does a good job of meeting the needs of its faculty 4.48 0.70 606
IMP: This institution does a good job of meeting the needs of staff 4.34 0.75 606
IMP: This institution does a good job of meeting the needs of administrators 3.99 0.97 549
IMP: This institution makes sufficient budgetary resources available to achieve important objectives 4.51 0.65 607
IMP: This institution makes sufficient staff resources available to achieve important objectives 4.36 0.74 605
IMP: There are effective lines of communication between departments 4.29 0.80 618
IMP: Administrators share information regularly with faculty and staff 4.35 0.76 626
IMP: There is good communication between the faculty and the administration at this institution 4.43 0.71 597
IMP: There is good communication between staff and the administration at this institution 4.29 0.78 570
IMP: Faculty take pride in their work 4.63 0.58 580
IMP: Staff take pride in their work 4.54 0.58 584
IMP: Administrators take pride in their work 4.48 0.68 539
IMP: There is a spirit of teamwork and cooperation at this institution 4.49 0.73 620
IMP: The reputation of this institution continues to improve 4.50 0.72 608
IMP: This institution is well-respected in the community 4.51 0.65 607
IMP: Efforts to improve quality are paying off at this institution 4.38 0.66 586
IMP: Employee suggestions are used to improve our institution 4.18 0.77 577
IMP: This institution consistently follows clear processes for selecting new employees 4.31 0.74 580
IMP: This institution consistently follows clear processes for orienting and training new employees 4.23 0.75 579
IMP: This institution consistently follows clear processes for recognizing employee achievements 4.10 0.81 588
IMP: This institution has written procedures that clearly define who is responsible for each operation and service 4.15 0.77 557
IMP: The role of academic advising is clearly articulated and understood 4.46 0.72 632
IMP: Faculty and staff are familiar with student responses to the Student Satisfaction Inventory 3.76 0.95 622
IMP: This institution seeks input from faculty and staff about how to improve service to students 4.32 0.78 656
IMP: This institution implements strategic plans 4.23 0.75 610
RATE: IMPORTANCE (1 = "Not important at all / 5 = "Very important")  Mean Standard Deviation Valid Respondents
IMP: The institution has a mechanism for evaluating progress towards meeting institutional goals 4.17 0.77 585
IMP: This institution has a method of receiving feedback from its employees about the quality of managerial leadership 4.26 0.85 607
IMP: This institution strives to recruit and retain a diverse workforce 4.21 0.89 592
IMP: This institution strives to create a respectful work environment free of discrimination 4.55 0.66 599
IMP: Policies and procedures are clearly written and understood 4.26 0.66 575
IMP: Changes in institutional policies are based on input from all affected units 4.30 0.71 551
IMP: The institution does a good job evaluating its physical and technological resources and implements these items into the institution’s master plan 4.24 0.70 525
IMP: The institution has adopted policies regarding computing reliability, integrity, and security of data 4.33 0.76 537
IMP: Facilities are inviting, clean, and comfortable 4.41 0.67 617
IMP: This institution provides resources for research/creative activity 4.37 0.72 540
IMP: Teaching load responsibilities are consistent with institutional expectations for research/creative activity 4.41 0.74 493
IMP: Faculty are familiar with intended student learning outcomes 4.28 0.77 509
       
RATE: SATISFACTION (1 = "Not satisfied at all / 5 = "Very satisfied") Mean Standard Deviation Valid Respondents
SAT: This institution promotes excellent employee-student relationships 3.13 0.99 668
SAT: This institution treats students as its top priority 3.00 1.02 663
SAT: This institution does a good job of meeting the needs of students 2.95 0.92 650
SAT: The mission, purpose, and values of this institution are well understood by most employees 2.89 1.07 641
SAT: Most employees are generally supportive of the mission, purpose, and values of this institution 3.14 1.00 635
SAT: The goals and objectives of this institution are consistent with its mission and values 2.96 1.02 605
SAT: This institution involves its employees in planning for the future 2.49 1.13 634
SAT: This institution plans carefully 2.50 1.06 617