Catalog of Services Information Technology (IT) provides voice telecommunications services to all University departments, on campus vendors and outside contractors temporarily on campus. Voice telecommunications services and support (which includes telephone sets, long distance, wireless, cellular phones and handheld/mobile devices) are limited to those contracted by the University. Voice telecommunications (including landline, cellular and handheld/mobile devices) is a chargeable service and each department is charged for use of such services.
Voice telecommunication services provided by IT are described below:
Manage and support University issued landline telephone services, including:
1. Providing technical programming services for moves, adds, changes, and disconnects for individual users, departments, on campus vendors and outside organizations;
2. Providing voice mail services which include individual voice mailboxes and automated attendants for departments;
3. Maintaining the system database of telephone service for billing, work orders and location (E911) services;
4. Reviewing and recommending the most efficient voice telecommunication configuration to meet specified user department or individual user needs;
5. Coordinating voice telecommunication requirements with Facilities for new construction and renovations;
6. Coordinating the installation and maintenance of emergency and house telephones with University Police;
7. Issuing telephone authorization codes;
8. Managing the VoIP communication system for ITBD;
9. Providing training on the use of the voice telecommunication system;
10. Administering telemanagment billing and collection for all University departments, contractors, campus vendors and any outside organizations associated with one-time or continuing events on campus;
11. Maintaining University on-line telephone directory;
12. Providing conference calling services;
13. Providing wiring and cross-connect support for physical moves, adds, and changes;
14. Providing first level trouble resolution.
Manage and support University issued cellular phones and handheld/mobile devices and services, including:
1. Placing orders for equipment and devices with the contracted vendor;
2. Activating handheld/mobile devices and adding users to the CCSU Enterprise Server providing e-mail and other services to the devices;
3. Providing problem diagnosis for such devices locally or relaying to vendor support when appropriate.
** NOTE: Personally owned cellular or handheld/mobile devices are not supported by IT. **