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Phone Features

 Analog Phone Features
 Digital Phone Features
 Feature Access Codes
 Feature Access Codes
 Programmable Dialing
 Abbreviated Dialing
 Authorization Code
 Authorization Code
 Automatic Callback
 Automatic Callback
 Call Forwarding
 Call Forwarding
 Call Park
 Call Park
 Call Waiting
 Conference Calling
 Conference Calling
 Consult
 Data Privacy
 Redial
 Transfer  Send All Calls
  Transfer



Analog Phone Features

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Feature Access Codes (FACS)
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  Activate De-Activate
Automatic Callback 
* 5# 5
Call Forwarding
* 2 + Extension
# 2
Redial
* 9N/A
Send All Calls* 3
# 3
   
Programmable Dialing
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Programmable Dialing Buttons allow you to store selected numbers for quicker and easier dialing. Each number can be a complete telephone number, an extension number, or a feature access code. You can change these numbers anytime. Use this feature as a time saver for dialing frequently called, lengthy, or emergency numbers.

Example: 9 – 1 – (Area Code) XXX – XXXX
 To Program Dialing Buttons

1. Leaving handset on-hook, press Program button.

  • You will hear a low continuous tone while you are in programming mode.
2. Press the Dialing Button you wish to program.
  • Tone is briefly interrupted twice.
3. Dial the number you wish to store.
  • You can store up to 24 digits. Be sure to include “9” for outside calls as well as 1 + Area Code for long distance calls.
4. To program another Dialing Button, repeat steps 2 and 3.
5. Press the PROGRAM button when you are ready to exit programming mode.
  • The low continuous tone stops.
 To Place a Call Using the Dialing Buttons 

1. Receive Dial Tone.

2. Press the selected Dialing Button.
  • The number is automatically dialed.
Authorization Code
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An Authorization Code allows you to override the calling area restriction of an extension. Use this feature when you need to place a long distance call from a telephone that is restricted.
To Place Calls Using Authorization Code
1. Receive Dial Tone.

2. Dial the outside number.
  • You will receive three beeps and a second dial tone.
3. Dial your individual Authorization Code.
  • You will hear ringing and your call will be connected.
Notes:
If you receive an intercept (hi/low) tone, you may have entered an incorrect Authorization Code or the Authorization Code does not have a high enough restriction level to call the desired area. You may request a higher restriction level on a TSR.

If you do not receive three beeps and the call goes through, the extension you are calling from has a high enough restriction level to place the call and an Authorization Code is not needed.
 
Automatic Callback
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Use Automatic Callback when you place a call to a 5-digit extension and receive a busy signal, re-direct tone or no answer. The system will send you a 3-burst priority ring when the extension you called hangs up on their present call or, for an unanswered extension, when the called person picks up and then hangs up their phone. This feature eliminates the need to redial a busy or unanswered extension. Once you receive the 3-ring burst, simply pick up your handset and the system will automatically call the extension set for Automatic Callback. If the extension cannot accept a new call because it became busy again, you will hear three rings and then silence. Your call will remain queued. After 30 minutes, this feature will automatically cancel.
 To Activate Automatic Callback

1. During a call to a busy or unanswered extension, press Flash.

  • You will receive dial tone.
2. Dial * 5
  • You will hear three beeps.
3. Hang up.
  • You will receive a 3-burst priority ring when the extension you attempted to call becomes available.
4. Lift the handset when you hear the priority ring.
  • The call is automatically placed to the extension, which then receives regular ringing.
To Cancel Automatic Callback
1. Receive dial tone.
2. Dial # 5.
  • You will hear three beeps.
Note:
Only one Automatic Callback can only be activated at a time from an 8110 telephone.
 
Call Forwarding
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Call Forwarding allows you to send all of your incoming calls to another extension. Use this feature when you are temporarily located at another extension within the CSU System and wish to receive your calls there, or if you want your calls to be answered by someone else.
To Forward All Calls
1. Receive dial tone.
2. Dial * 2.
3. Dial 5-digit extension you wish to send calls to. 
  • You will hear three beeps.
              4. Hang up.
To Cancel Call Forwarding
1. Receive dial tone.
2. Dial # 2.
  • You will hear three beeps.
              3. Hang up.
Notes:
Call Forwarding must be activated and deactivated from the extension that is being forwarded.

If your calls are forwarded to a busy or unanswered extension, they will follow your coverage path (if one is assigned); not the coverage path of the party forwarded to.

Your extension will receive a short ring as each call is forwarded to alert you that Call Forwarding is activated on your phone. You cannot answer a call at your telephone when it is forwarded.
 
Call Park
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Call Park allows you to put a call on hold and then retrieve it from any other extension on campus. Use this feature when you want to put a call on hold, move to another location to obtain information, and then complete the call at the second location. You can only park one call at a time, even though your extension has multiple call appearances.
To Park a Call
1. Press Transfer.
  • You will receive dial tone.
2. Press Call Park Button or dial * 6.
  • You will hear three beeps.
3. Press Transfer again.
4. Hang up. 
To Retrieve a Parked Call
1. Dial # 6.
2. Dial the extension number that you parked the call from.
  • You will hear three beeps and then be connected to the call.
Notes:
If you receive an intercept (hi/low) tone, the parked call has been disconnected or retrieved by someone else.

To retrieve a parked call from the original extension, press the Call Park button or dial # 6 and the 5-digit extension.
 
Call Waiting
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The Call Waiting feature allows you to temporarily disconnect from a call to answer a second call, and then return to the held call. While a call is on Hold, you can place another call, activate another feature, answer a waiting call, or leave your telephone to do another task.
To Put One Call on Hold and Answer or Place Another Call
1. Press Flash.
  • The caller is put on hold.
2. Dial # 1.
  • You are connected to an incoming call or will receive dial tone to place another call.
To Return a Held Call
1. Hang up.
  • You will receive a 3-ring priority burst.
2. Pick up the Handset.
  • You are connected to the held call.
Note:
If you are on a call and receive a second call you will hear a beeping tone for ringing from the handset.
 
Conference Calling
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Conference Calling allows you to add a party to a current call so that you can conduct a 3-way conversation (including yourself). Use this feature to set up time-saving conferences or to spontaneously include an additional party to a
discussion.
To Add a Third Party
1. Press Flash.
  • You will receive dial tone.
  • Present caller is put on hold.
2. Dial number of new party and wait for answer.
  • Once the new party answers, you may talk privately before adding them to the conference call.
  • If you do not receive an answer or the number is busy, hang up the handset and wait for the telephone to ring to return to the caller on hold.
3. Press Flash.
  • The third party is connected.
To Drop the last Party Added to a Conference
1. Press Flash.
  • You will remain connected to the original party.
 
Data Privacy
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Data Privacy temporarily suspends the Call Waiting feature on your telephone and allows you to control Call Waiting on a per call basis when placing a data call using a modem or when Call Waiting tones are not desirable. This feature can only be used when placing calls; it cannot be activated during a call in progress or when a call has been received. When activated, it cancels Call Waiting only for the call being placed. When that call is complete, the Call Waiting feature is automatically activated again; it is not necessary to enter a feature access code to deactivate Data Privacy.
To Activate Data Privacy
1. Lift handset (Dial tone heard)
2. Dial the Data Privacy feature access code:
  • 135 (Confirmation tone heard.)
3. Dial the telephone number as usual. 
  • Hear call progress tones.
 
Transfer
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The Transfer feature allows you to transfer a call to an extension within the CSU system. (You cannot transfer a call to a number outside of the CSU system.)
To Transfer a Call to Another Extension
1. Press Flash.
  • You will receive dial tone.
  • The present call is put on hold.
2. Dial the 5-digit extension you wish to transfer to.
  • You will hear ringing.
3. Remain on the line and announce the call (optional).
  • If the extension you called is busy or unanswered, return to the held call by hanging up the phone. You hear a 3-burst priority ring; pick up the handset and you will be connected to the original caller.
4. Hang up.
  • The call is sent to the dialed extension.
To Transfer a Call to a Voice Mail
1. Press Flash.
  • You will receive dial tone.
2. The present caller is put on hold.
3. Dial the voice mail access number (22222)
3. Dial * *.
4. Wait for the voice mail system to answer before dialing * *.
5. Dial the 5-digit extension you wish to transfer to.
6. Hang up.
  • The call is sent to the dialed extension’s voice mailbox

*The transferred to extension must have a voice mailbox associated with it.

 
 

Digital Phone Features

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Feature Access Codes (FACS)
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  Activate De-Activate
Automatic Callback* 5# 5
Call Forwarding* 2 + Extension# 2
Redial* 9N/A
Send All Calls* 3
# 3
 
Abbreviated Dialing
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Abbreviated Dialing (AD) buttons allow you to store selected numbers for quicker and easier dialing. Each number can be a complete telephone number, an extension number, or a Feature Access Code. You can change these numbers anytime. Use this feature as a time saver for dialing frequently called, lengthy, or emergency numbers.

Example: 9 - 1 - (Area Code) XXX - XXXX
To Program AD Buttons
1. Receive Dial Tone.
2. Dial * 0.
3. Press the AD button to be programmed.
4. Dial the number you wish to store.
  • You can store up to 24 digits. Be sure to include “9” for outside calls as well as 1 + Area Code for long distance calls.
5. Press #.
6. Hang up.
To place a call using AD Buttons
1. Press the selected AD button.
  • The number is automatically dialed.
 
Authorization Code  
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An Authorization Code allows you to override the calling area restriction of an extension. Use this feature when you need to place a long distance call from a telephone that is restricted.
To place calls using an Authorization Code
1. Receive Dial Tone.
2. Dial the outside number.
3. You will receive three beeps and a second dial tone.
4. Dial your individual Authorization Code.
  • You will hear ringing and your call will be connected.
Notes:
If you receive an intercept (hi/low) tone, you may have entered an incorrect Authorization Code or the Authorization Code does not have a high enough restriction level to call the desired area. You may request a higher restriction level on a TSR.

If you do not receive three beeps and the call goes through, the extension you are calling from has a high enough restriction level to place the call and an Authorization Code is not needed.
 
Automatic Callback
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Use Automatic Callback when you place a call to a 5-digit extension and receive a busy signal, re-direct tone or no answer. The system will send you a 3-burst priority ring when the extension you called hangs up on their present call or, for an unanswered extension, when the called person picks up and then hangs up their phone. This feature eliminates the need to redial a busy or unanswered extension. Once you receive the 3-ring burst, simply pick up your handset and the system will automatically call the extension set for Automatic Callback. If the extension cannot accept a new call because it became busy again, you will hear three rings and then silence. Your call will remain queued. After 30 minutes, this feature will automatically cancel.
To Activate Automatic Callback
1. During a call to a busy or unanswered extension, press Auto Callback.
  • The green lamp lights and remains lit until the callback is completed or canceled.
  • The display will briefly show “ACB” in the upper right hand corner.
2. Hang up.
  • You will receive a 3-burst priority ring when the extension you attempted to call becomes available.
3. Lift the handset when you hear the priority ring.
  • The call is automatically placed to the extension that then receives regular ringing.
To Cancel Automatic Callback
1. Press Auto Callback again (while handset is on hook).
  • The green lamp will go off.
Note:
Only one Automatic Callback can be activated at a time for a 7406+ telephone.
 
Call Forwarding
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Call Forwarding allows you to send all of your incoming calls to another extension. Use this feature when you are temporarily located at another extension within the CSU System and wish to receive your calls there, or if you want your calls to be answered by someone else.
To Forward All Calls
1. Receive dial tone.
2. Dial * 2.
3. Dial 5-digit extension you wish to send calls to.
  • You will hear three beeps.
4. Hang up.
To Cancel Call Forwarding
1. Receive dial tone.
2. Dial #2.
3. You will hear three beeps.
4. Hang up.
Notes:
Call Forwarding must be activated and deactivated from the extension that is being forwarded.

If your calls are forwarded to a busy or unanswered extension, they will follow your coverage path (if one is assigned); not the coverage path of the party forwarded to.

Your extension will receive a short ring as each call is forwarded to alert you that Call Forwarding is activated on your phone. You cannot answer a call at your telephone when it is forwarded. 
 
Call Park
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Call Park allows you to put a call on hold and then retrieve it from any other extension on campus. Use this feature when you want to put a call on hold, move to another location to obtain information, and then complete the call at the second location. You can only park one call at a time, even though your extension has multiple call appearances.
To Park a Call
1. Press Transfer.
  • You will receive dial tone.
2. Press Call Park Button or dial * 6.
  • You will hear three beeps.
3. Press Transfer again.
4. Hang up.
To Retrieve a Parked Call
1. Dial # 6.
2. Dial the extension number that you parked the call from.
  • You will hear three beeps and then be connected to the call.
Notes:
If you receive an intercept (hi/low) tone, the parked call has been disconnected or retrieved by someone else.

To retrieve a parked call from the original extension, press the Call Park button or dial # 6 and the 5-digit extension.
 
Conference Calling
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Conference Calling allows you to add parties to a current call so that you can conduct a 6-way conversation (including yourself). Use this feature to set up time saving conferences, or to spontaneously include additional parties to a discussion.
To Add Another Party (up to 6 parties):
1. Press Conference.
  • You will receive dial tone.
  • Present caller(s) put on hold and remains connected.
2. Dial number of new party and wait for answer.
  • Once the new party answers, you may talk privately before adding them to the conference call.
  • If you do not receive an answer or the number is busy, press the button with the fluttering light to return to caller(s) on hold.
3. Press Conference.
  • All of the parties are connected.
4. Repeat steps 1 - 3 for adding additional parties. 
To Add a Call that is on Hold to a Conference:
1. Press Conference.
  • You will receive dial tone.
2. Press the call appearance of the caller on hold.
3. Press Conference.
  • All of the parties are connected.
To Drop the Last Party Added to a Conference:
1. Press Drop.
  • Only the last party added can be dropped, other parties must hang up to be released.
 
Consult
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Consult can be used if you are a point of coverage in a Call Coverage path and receive a call directed to coverage from another telephone. Use this feature to consult with a co-worker (called party) whose call was directed to you through Call Coverage to determine whether he or she wishes to speak with the calling party. For example, a Vice President’s Call Coverage path is set to ring at their extension and then at a Secretary’s extension before going to voice mail. If the Vice President’s extension is on Send All Calls and the Secretary answers an important call on the Vice President’s extension, the Secretary can “Consult” with the Vice President and transfer the call back to the Vice President’s extension, thus overriding the Send All Calls feature.
To Consult with a Co-worker
1. Receive and answer call.
2. Press Transfer.
  • You will get dial tone.
  • Caller is put on hold.
3. Press Consult.
  • Co-worker will receive priority ring.
  • If co-worker is not available, press button with fluttering light to return to call.
4. Announce call to co-worker.
  • You can now privately discuss the call with your co-worker.
  • If co-worker is not available or does not wish to take the call, press button with fluttering light to return to the caller.
5. Press Transfer to send call to co-worker Or Press Conference to make it a 3-way conference call.
 
Redial
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The Redial feature allows you to automatically redial the last number (up to 24 digits) dialed from your telephone. Use this feature to save time when redialing a busy or unanswered call.
 To Automatically Redial the Last Number Called:
With a Redial Button:
1. Press Redial.
  • Your telephone will redial the last number you called.

Without a Redial Button:

1. Receive dial tone.
2. Dial *9.
  • Your telephone will redial the last number you called.
Note:
This feature is also called Last Number Dialed.
 
Send All Calls
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Send All Calls is used in conjunction with Call Coverage and stops calls from ringing at your extension by sending all of your calls to the next point in your Call Coverage path.* This feature can be used when you will be away from your desk, or do not wish to be interrupted with telephone calls. This feature decreases the number of rings a caller will hear before being redirected. Use this feature when you go home or do not wish to be disturbed by a ringing telephone.
To Send All Calls to Call Coverag

With a Send All Calls Button:

1. Press Send All Calls [SAC] button.
  • Green lamp will light.

Without a Send All Calls Button:

1. Receive dial tone.
2. Dial * 3

  • You will hear three beeps.
To Cancel Send All Calls

With a Send All Calls Button:

1. Press Send All Calls [SAC] button.

  • Green lamp will go out.

Without a Send All Calls Button:

1. Receive dial tone.

2. Dial # 3

  • You will hear three beeps.

*The Priority and Consult features can be used to override this feature.

 
Transfer
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The Transfer feature allows you to transfer a call to an extension within the CSU system (You cannot transfer a call to a number outside of the CSU system).
To Transfer a Call to Another Extension

1. Press Transfer.

  • You will receive dial tone.
  • The present call is put on hold.
2. Dial the 5-digit extension you wish to transfer to.
  • You will hear ringing.
  • Remain on the line and announce the call if you wish. 
  • If the extension you called is busy or unanswered, return to the held call by pressing the call appearance with the fluttering lamp.
3. Press Transfer.
  • The call is sent to the dialed extension.
4. Hang up. 
To Transfer a Call to Voice Mail*
1. Press Transfer.
  • You will receive dial tone.
  • The present caller is put on hold.
2. Dial the voice mail access number - CCSU = 22222
3. Dial * *. 
  • Wait for the voice mail system to answer before dialing * *.
4. Dial the 5-digit extension you wish to transfer to.
5. Press Transfer.
  • The call is sent to the dialed extension’s voice mailbox.
6. Hang up
* The transferred to extension must have a voice mailbox associated with it. 

                         



 

 
                                






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