IT Announcement - 5/4/2018
Sunday Maintenance Reminder
Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.
Weekly Maintenance – Reminder
Please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow updates to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.
SelectSurvey Upgrade - Monday May 7th
On Monday May 7th, the SelectSurvey system will be down from 9am – 12pm while it is being upgraded. There will be no access to SelectSurvey during this time. After the upgrade, it will be necessary for students to select the students.ccsu.edu” Domain prior to logging in to the system (the system defaults to the “facstaff.ccsu.edu” Domain for faculty/staff). The upgrade will also provide “survey creator” access to all users, eliminating the need to request this access separately.
Access to Banner INB, Hyperion Reporting, WebNow and Custom Applications Has Changed
There is a new process for accessing Banner INB, Hyperion Reporting, WebNow and custom applications. Effective Monday March 19, these systems are only accessible through the secure Citrix environment called the “Secure Enclave.” The Secure Enclave requires two factor authentication. For more information, please click here.
IT Service Request System
Requests for new services such as a loaner laptop, a new netshare for coursework, a computer upgrade or computer reimage can be requested any time, online, no need to call the Help Desk!
From the IT homepage http://www.ccsu.edu/it choose “Access and Request Forms.” Or to see a complete list of services that can be requested online, visit http://hsm.ccsu.edu and login with your Bluenet credentials (you may need to prefix your username with ccsu_comp_srv\).
Voice and/or Web Conferencing
If you are in need of hosting a voice only or web conference, there are several options available:
- VoIP phone – a voice only conference may be done via the phone in your office. Refer to the VoIP user guide for your phone for instructions.
- WebEx – using this method, you may host a voice only conference OR a web conference. Visit the WebEx information page for instructions.
Skype for Business – using this method, you may host a web conference. Visit the Skype for Business information page for instructions.
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Ready for Windows 10?
We hope so! The new image we are installing has a much faster login process and is faster overall. It includes Office 2016 as well as enhanced security features like an encrypted hard drive and mapped network drives for laptops. To request a reimage to Windows 10, please complete the Windows Reimage Service Request form.