Information Technology Department


IT Announcement - 8/4/2017


Sunday Maintenance Reminder

Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.


Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts. 


Windows 10 Available for Home Use

Windows 10 is available for download for a nominal price via This is the method we used prior to Office365.  You may need to register before purchasing and downloading software using your CCSU email address. 

Caveat: This online store offers other software for sale that we already have licensing for so please also check to see if we have the software available for free.


Data Center Maintenance – Friday August 4, 6pm - Midnight

On Friday August 4 starting at 6pm, hardware in the data center will be upgraded.  This will affect the majority of systems hosted at the University. The Information Technology department has chosen this date to conduct some critical server maintenance as it is the least disruptive time to students, faculty, and staff. The outage will take place from 6pm on Friday August 4 until midnight. Below is a list of key services that will or will not be affected by this scheduled outage.


Service: Affected?
Banner (INB, WebCentral, and related systems) Yes
Remote Application Server (Citrix) Yes
FileShares S:\, M:\, U:\ drives Yes
Student Office 365 email No
Employee Office 365 hosted email No
Blackboard Course Management System No
Campus Telephone System No
Accounts Management Yes/Intermittently
Campus Emergency Notification System No



Remote Application Server (Citrix) Upgrade – Thursday August 10

Overnight on Thursday August 10, the Remote Application Server (Citrix) will be upgraded. With the new Citrix server, we are recommending that the web-based version of Citrix be used on both Windows and Macs. On CCSU-owned Windows computers, the Citrix Receiver shortcut will be accessible from your Start Menu and will open the web-based version of Citrix after the upgrade. To access Citrix directly on Windows or Mac, open a web browser and navigate to Log in with your BlueNet username and password to access applications via Citrix. If you had any shortcuts previously configured, those will need to be recreated in the new version. Please contact the IT Help Desk for assistance. 


Classroom Software Installation Requests – 3 Weeks Notice Needed

Requests for software installation in a classroom or lab are required to be submitted at least three weeks in advance. This timeframe gives IT a chance to thoroughly evaluate the software in order to assure it will work well in our environment. To request software installation in a classroom or lab, please complete the Software Installation Request for Classrooms & Labs form. You may be need to preface your Bluenet username with ccsu_comp_srv\.


Windows 10 Roll-out Update

The roll-out of Windows 10 in classrooms and labs is well underway.  If you still have applications that need to be installed in the classroom for the fall, please fill out the Software Installation Request for Classrooms/Labs form.  Minimum lead time is three weeks so please get any requests in soon.Going forward, all new computers and reimages will be loaded with Windows 10.


WebEx Update – New CCSU WebEx SiteNow Available

The WebEx site managed by the Board of Regents (BOR) IT department was decommissioned as of July 1st. CCSU now has its own WebEx site, .  BOR WebEx accounts are not being automatically transferred to our site, therefore all WebEx users will need to request a new account on our site. We have set up a self-service account request process where you sign up online and will receive automated emails with instructions for activating your account and setting a password. For more information and to request your CCSU WebEx account, visit the Web Conferencing (WebEx) information page.


Telecommunication Needs During Summer Months

As summer is a busy season for Telecommunications, please submit a service request using Information Technology’s Service Request portal for any of the following:  new service, changes to existing service or service disconnects.  Service Requests may be found on the Telecommunications website. Please note that there is no form for a telephone move.  When the computer is moved, ask that the phone set be moved at the same time. To move a computer and phone, use the IT Service Request “Computer or IT Equipment Move/Return Request”.  If a phone is being moved to another building, please notify the IT Help Desk by calling 611 or x21720 so that location information for E911 is updated.  Any service request received after Friday, August 11 cannot be guaranteed to be completed before the semester begins. 



Security Newsletter

This month's newsletter is about "Backup and Recovery."