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IT Weekly Announcement - November 22, 2013

Current & Scheduled Outages/System Updates  

Sunday Maintenance – Reminder


Every Sunday, between 12:00am – 12:00pm, all systems will be intermittently unavailable while important maintenance and updates are performed.


System Outage Friday November 29th

Please plan now for a technology services interruption scheduled for Friday, November 29th from 5:00am until midnight.  A scheduled electrical power upgrade will impact computer services that originate from Barnard Hall and the Powerhouse. Both of these buildings are hubs for critical computer resources. Below is a list of what services will be interrupted:

  • CCSU internet and intranet services will be unavailable for most of the day; so there will be no access to faculty/staff email, file shares, account management, or Banner.
  • There will be intermittent access to the Blackboard Learning Management System throughout the day.
  • The student email system (Office 365) is hosted off-site and will be available throughout this period.
  • The university's web site (CCSU.edu) will be available from off-campus, but not all links on the web site will be active.
  • All analog phone services will be available throughout campus with three exceptions. The digital-based IP phones recently installed in the new Police Dept., the Social Sciences Hall, and ITBD (Institute for Business Development) will have intermittent phone service.


With the goal of minimizing disruptions and the inconvenience of this upgrade, we scheduled this for a day the University is closed. We hope that this early warning allows you time enough to plan accordingly.



Other Announcements


Blackboard Learn Updates

Course Shell Creation – All Blackboard Learn course shells for Winter Intersession and Spring 2014 have been created automatically and are now ready for you to begin building content.  To find your course shells, please log-in to Blackboard Learn and review your Course List.  You no longer have to request course shells through Web Central/Banner Web.

Merges – if you are merging two or more course shells together, please request your merge here.  Please be reminded that you should not place content into these shells until after the merge is complete.  The process of merging deletes content in the course shells.

Course Shell Removal - If you would like course shells from prior semesters removed from Blackboard Learn, please fill-out our online form.

New Software Installation Policy for Classrooms and Labs

We have put a new policy in place regarding requests for software installation in campus classrooms and labs.  Academic departments and individuals who are looking to have software installed for classroom use should be aware that there is now a process that could take up to three weeks.  This timeframe gives IT a chance to thoroughly evaluate the software to assure it will work well in our environment. The process requires filling out a request form and providing detailed information about the software. Requesters are encouraged to contact the IT Help Desk prior to submitting a request for consultation regarding the software.  Please take some time to read the policy by clicking here so that you are prepared should you need software installed in the future. 


New BlueNet Account Password Guidelines

We are changing our BlueNet Account Password guidelines based on feedback we have received. The new policy will be put in place the evening of Monday, October 21st. You do not need to do anything. The next time your password expires after this date, the new policy will be applied. Here are the password guidelines under the new policy:

  1. Password must be 8 characters long. It must include at least one uppercase letter, one lowercase letter, one number or symbol.

  2. Password will expire after 120 days.

  3. Password will lock out after 12 invalid log in attempts.  After 10 minutes the password will unlock automatically.

A history of the last 5 passwords is kept and those cannot be reused.


New! Remote Access Opt-in Policy

Accessing CCSU systems and information from off-campus creates a security threat to confidential information and resources.  In order to protect confidential information from off-campus, we are adopting a remote-access opt-in policy for these resources:

  • Banner INB (Not WebCentral)
  • Hyperion Web Reporting
  • Remote desktop access to your campus/office computer

If you need access to any of these resources from off-campus, please complete the Remote Access Opt-in Form. Your access to. By completing the request form, you will be granted off-campus access to the requested services using the Remote Application Server (also known as Citrix) at https://apps.ccsu.edu. For instructions on configuring and using the Remote Application Server, click here. The access will be granted for a period of one year and will need to be renewed annually. The Remote Access Opt-in Policy will take effect on October 31st.

Adobe Home Use Program

CCSU has a site license for the Adobe Creative Suite products. This license allows for actively employed faculty and staff to purchase the software and a license code to install the software on one personally-owned computer. The software download and license code are purchased through a 3rd party software distributor, Kivuto. The cost ranges from $9.75 - $14.70 depending on your purchase. The license code you purchase is good for one year, expiring in September 2014, however you may renew this license code each year (for a fee) for the term of our agreement with Adobe (currently three years, expiring in September of 2016). For instructions on purchasing an Adobe Home Use license, click here.

 New Macintosh Operating System – Mavericks

Apple recently released a free Mac operating system update called Mavericks. Please do not upgrade your CCSU-owned Mac to the new Mavericks operating system at this time.  Information Technology needs to conduct testing to ensure this operating system is compatible with our network and systems.  If you upgrade to the new operating system on your own and have issues, our only solution at this point will be to reimage your computer back to Mountain Lion.

Emergency Notification System

Please review your information in the Emergency Notification System to ensure that your preferred contact method is up to date should there be a campus emergency. For more information and to log in to the system, click here

Previous IT Weekly Announcements



Need Technical Support?


Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
Walk-in Technology Support
Click here for support information.


Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.


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