IT Weekly Announcement - November 15, 2013
Current & Scheduled Outages/System Updates
Sunday Maintenance – Reminder
Every Sunday, between 12:00am – 12:00pm, all systems will be intermittently unavailable while important maintenance and updates are performed.
New Maintenance Window for Desktops – Every Thursday Night
Information Technology Services needs to make sure all Windows computers are patched and restarted on a regular basis in order to ensure security updates are properly applied. Due to the amount of patches that need to be applied for Microsoft, Adobe, McAfee and more; there is a need to do this on a weekly basis as opposed to the monthly schedule we are currently under. Please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow the patches to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off over night on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.
Early Registration for Spring 2014 & Large Banner Job Submissions – November 8th through November 22nd
Early registration for Spring 2014 begins Friday, November 8th and is open through Friday, November 22nd. To ensure that registration isn’t negatively impacted for students, Information Technology Services is reminding all Banner users to execute large, Banner Job Submission processes during off-peak periods, prior to 7:00 am and after 2:30 pm. Any large, Banner Job Submission process running during peak periods and interfering with Banner performance will be stopped without notification. Your cooperation to privilege the registration process during the November 8-22 timeframe is necessary to safeguard that registration goes smoothly for students.
Blackboard Learn Updates
Course Shell Creation – All Blackboard Learn course shells for Winter Intersession and Spring 2014 have been created automatically and are now ready for you to begin building content. To find your course shells, please log-in to Blackboard Learn and review your Course List. You no longer have to request course shells through Web Central/Banner Web.
Merges – if you are merging two or more course shells together, please request your merge here. Please be reminded that you should not place content into these shells until after the merge is complete. The process of merging deletes content in the course shells.
Course Shell Removal - If you would like course shells from prior semesters removed from Blackboard Learn, please fill-out our online form.
New Software Installation Policy for Classrooms and Labs
We have put a new policy in place regarding requests for software installation in campus classrooms and labs. Academic departments and individuals who are looking to have software installed for classroom use should be aware that there is now a process that could take up to three weeks. This timeframe gives IT a chance to thoroughly evaluate the software to assure it will work well in our environment. The process requires filling out a request form and providing detailed information about the software. Requesters are encouraged to contact the IT Help Desk prior to submitting a request for consultation regarding the software. Please take some time to read the policy by clicking here so that you are prepared should you need software installed in the future.
AppLocker Security Enhancement
We are in the process of implementing a new security policy called AppLocker on all Windows 7 computers. This product is designed to block unknown or untrusted software from running on computers, which reduces the spread of viruses and malware. We have piloted these policies with a number of departments, including IT and the Library. During the coming weeks, the AppLocker policies will be rolled out and applied to all CCSU-owned Window 7 computers.
If you receive the error message below when trying to open a software application or install new software, please contact the IT Help Desk. We will route your request to the appropriate area to determine if the software can be allowed/installed.
New BlueNet Account Password Guidelines
We are changing our BlueNet Account Password guidelines based on feedback we have received. The new policy will be put in place the evening of Monday, October 21st. You do not need to do anything. The next time your password expires after this date, the new policy will be applied. Here are the password guidelines under the new policy:
A history of the last 5 passwords is kept and those cannot be reused.
Password must be 8 characters long. It must include at least one uppercase letter, one lowercase letter, one number or symbol.
Password will expire after 120 days.
Password will lock out after 12 invalid log in attempts. After 10 minutes the password will unlock automatically.
New! Remote Access Opt-in Policy
Accessing CCSU systems and information from off-campus creates a security threat to confidential information and resources. In order to protect confidential information from off-campus, we are adopting a remote-access opt-in policy for these resources:
- Banner INB (Not WebCentral)
- Hyperion Web Reporting
- Remote desktop access to your campus/office computer
If you need access to any of these resources from off-campus, please complete the Remote Access Opt-in Form. Your access to. By completing the request form, you will be granted off-campus access to the requested services using the Remote Application Server (also known as Citrix) at https://apps.ccsu.edu. For instructions on configuring and using the Remote Application Server, click here. The access will be granted for a period of one year and will need to be renewed annually. The Remote Access Opt-in Policy will take effect on October 31st.
Adobe Home Use Program
CCSU has a site license for the Adobe Creative Suite products. This license allows for actively employed faculty and staff to purchase the software and a license code to install the software on one personally-owned computer. The software download and license code are purchased through a 3rd party software distributor, Kivuto. The cost ranges from $9.75 - $14.70 depending on your purchase. The license code you purchase is good for one year, expiring in September 2014, however you may renew this license code each year (for a fee) for the term of our agreement with Adobe (currently three years, expiring in September of 2016). For instructions on purchasing an Adobe Home Use license, click here.
New Macintosh Operating System – Mavericks
Apple recently released a free Mac operating system update called Mavericks. Please do not upgrade your CCSU-owned Mac to the new Mavericks operating system at this time. Information Technology needs to conduct testing to ensure this operating system is compatible with our network and systems. If you upgrade to the new operating system on your own and have issues, our only solution at this point will be to reimage your computer back to Mountain Lion.
Emergency Notification System
Please review your information in the Emergency Notification System to ensure that your preferred contact method is up to date should there be a campus emergency. For more information and to log in to the system, click here
Previous IT Weekly Announcements