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IT Weekly Announcement - March 8, 2013

Current & Scheduled Outages/System Updates  


Sunday Maintenance Time change!

Every Sunday, between 12:00am – 12:00pm, all systems will be intermittently unavailable while important maintenance and updates are performed.



ImageNow/WebNow – Down Friday, March 8th from 4pm to 5pm

ImageNow/WebNow will be down on Friday, March 8th from 4:00 pm – 5:00 pm to apply a patch to fix a software glitch that was installed during our recent v6.7 upgrade




Other Announcements


Identity Finder Training Videos

Information Technology provided 7 informational TechTalk sessions on Identity Finder however if you weren’t able to attend, you can now watch the last session online!  Click HERE for the direct link to the video.


Important Information about Microsoft Expression Web

We announced last year that we no longer have a site license for Microsoft Expression Web. We will be removing Expression Web from our Remote Application Server (Citrix). We still have a limited number of licenses for Expression Web for faculty/staff use to edit CCSU web sites, please contact the IT Help Desk to request to have it installed. Faculty, staff, and students may download a free copy of Expression Web to their personally-owned computers for personal use from http://www.microsoft.com/expression/. We have learned that Microsoft will be discontinuing support for Expression Web by 2015, therefore we recommend that you switch to Adobe Dreamweaver for web editing. Instructions for editing a CCSU web site with Adobe Dreamweaver are located here.


Important Information about the Virtual Private Network (VPN)

For security purposes, the ability to use the Network Connect feature of the VPN will be removed on Tuesday, March 12th. The Network Connect feature allowed for access to Banner INB and remote desktop connections from off-campus on potentially unsafe computers. Remote desktop connections are available via the Remote Application Server (Citrix). If you feel that you need this capability through the VPN, please e-mail the Help Desk at techsupport@ccsu.edu with a justification as to why you need it and your request will be considered


Chat Support Available for Classrooms

Need technical support in a classroom, but don’t have a phone available? Now you can initiate a technical support request via chat/instant message using the IT Help Desk Support icon on the desktop of the Instructor Workstation. Simply double-click the icon and a technical support analyst will assist you.


Previous IT Weekly Announcements


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Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
Walk-in Technology Support
Click here for support information.


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