September 20, 2012 IT Weekly Announcement
Current & Scheduled Outages/System Updates
Every Sunday, between 3:00am – 11:00am, all systems will be intermittently unavailable while important maintenance and updates are performed.
Mandatory Windows/Java Updates, Monday September 24th and Tuesday, September 25th
The IT department needs to make sure all computers are restarted on a regular basis in order to ensure security updates are properly applied. On Monday September 24th, please log off your computer but do not power it off. This will allow the patches to be sent down to your computer Monday night and then applied Tuesday morning. This will happen again on Tuesday, September 25th for additional updates. If you turn your computer off, shortly after turning it on Tuesday or Wednesday your computer will restart in order to apply these updates.
Removal of Firefox and Chrome on Classroom/Lab Computers
For security reasons, effective Monday October 1st, Mozilla FireFox and Google Chrome browsers will be removed from all of the Windows computers in campus classrooms and labs.
Adobe Creative Suite & Training Now Available!
The University now has a site license for the Adobe Creative Suite Master Collection. This site license allows for the installation of Adobe software on all CCSU-owned computers and has a home use component. To request Adobe software for your CCSU-owned computer, please call the IT Help Desk. For information about the Home Use program, click here.
In addition to our site license we have a subscription to “Total Training” for Adobe products. Total Training is self-paced and online. To register for training, please click here.
Chat Support Available for Classrooms
Need technical support in a classroom, but don’t have a phone available? Now you can initiate a technical support request via chat/instant message using the IT Help Desk Support icon on the desktop of the Instructor Workstation. Simply double-click the icon and a technical support analyst will assist you.
Tips for Slow Boot Up Issues For CCSU Issued Notebook Computers
Both Dell Latitude and Apple Macbook Pro laptops may endure long boot times when used off campus or not booted with a hard wired LAN (network) connection. When experiencing long login times while off campus or on campus wirelessly try these handy tips:
Macbook Pro - Turn off wireless before shutting down the computer by left clicking the wireless icon on top right of screen and choose “Turn off Wi-Fi.” If wireless is not off, it will take 3 – 15 minutes after typing in user name and password to complete the startup process.
Dell Latitude - Flip the switch. Most CCSU Dell issued notebook computers have a switch on the side of the notebook with a wireless symbol to turn on/off the wireless. Turn this switch off before booting the computer to shorten boot times. Once logged into the computer flip the switch to ON for wireless and authenticate to Clean Access (on campus).
No matter which scenario an error message will pop up “could not find files.ccsu.edu” click OK to login. Once logged in turn on wireless and use a web browser to authenticate to Clean Access (if you are on campus).