Telecommunications Frequently Asked Questions

Information Technology Department

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Frequently Asked Questions

 

Using Your Telephone:

1. Lift Handset; hear dial tone

2. Dial Telephone Number

To reach another university extension - dial the 5-digit extension number (last 5 digits of telephone number).

To reach a telephone number off-campus - dial "9" plus the area code and telephone number. Intrastate and interstate long distance calls should be dialed with "1" plus the area code plus the telephone number. Direct dialed international calls should be dialed with "011" plus the country code plus the city code plus the telephone number.

If a telephone is restricted to a specific calling area (local, campus only, etc.), the telephone system will prompt you to enter an authorization code (or personal identification number for students) with three quick beeps. At that point, enter the code and the call will be processed.

To reach the campus operator - dial "0"

To reach an outside operator - dial "9" plus "0"

To place a calling card call - dial "9" plus "0" plus the telephone number. Enter calling card number as directed.

For EMERGENCIES ONLY - dial "911"

For questions or help with your telephone or voice mailbox - dial "611" (CSU Customer Support Center)

Collect and third party calls billed to any university telephone number (including student numbers) are not allowed.

Calls to 900 numbers are generally not allowed. However, exceptions may be made to allow access to certain services such as computer help lines. Requests to allow access to specific 900 numbers must be submitted on a Telecommunications Service Request. The name of the 900 service and the per minute cost of the number must be supplied with the request.

Using Your Fax Machine:

For all numbers dialed from an unrestricted fax machine (no authorization code required), follow the above dialing procedures.

Voice Mail:

Voice mail is provided to all faculty and administrative staff. It is the responsibility of the owner of the voice mailbox to initialize their mailbox when it is assigned and to keep it secure. Mailbox initialization consists minimally of recording the mailbox owner's name and changing the default password; a system tutorial steps the user through this process.

To access the voice mail system and the system tutorial, dial the main voice mail number for the campus and follow the system prompts. Detailed instructions for mailbox initialization, or any other voice mail function, can be obtained by contacting the CSU Customer Support Center at x611.

Voice Mail System From on campus  - 22222
Main Number From off campus - 860-832-2222

Voicemail passwords are to be kept confidential. If a password is suspected of being compromised, it should be changed immediately. Additionally, if a password is forgotten, the CSU Customer Support Center should be contacted to reset the password. For identification purposes, the Customer Support Center staff will request the Banner ID number of the person to whom the mailbox is assigned. If this information is not provided, the password may not be changed over the phone - a Telecommunications Service Request will be required to change it. 

Adjunct Voice Mail:

Adjuncts can now have a voicemail box without a physical phone or physical office on campus. Anyone with this feature could put their voicemail number on their syllabi as a means of being contacted by students. If the adjunct receives a voicemail from a student or anyone else, they would also get an email to their CCSU email address to alert them that they have a message.

The cost of the voicemail box is $0.75 a month. Once the voicemail box is created, it will not be removed until the department requests it be removed. This is to ensure that the faculty member will have access to voicemail throughout the year, including the summer. When the adjunct professor ceases to work for the university, the department would need to submit a disconnect request for the voicemail box.

To request a voicemail box for an adjunct professor, please fill out the following form located here.

To request a voicemail box be disconnected, please fill out the following form.  (Coming Soon)

Reporting Problems:

All telephone, voice mail or line problems should be reported to the CCSU IT Help Desk.

The CCSU IT Help Desk can be reached by dialing "611" from any campus phone or (860) 832-1720 from off-campus. Normal business hours are Monday through Thursday, 7:30 am to 8:00 pm and Friday, 7:30 am to 5:00 pm. During non-business hours and on holidays, calls are directed to a voice mailbox where a brief message may be left.

The trouble will be logged and dispatched for analysis and resolution. Turnaround time for resolution is based on the severity of the trouble.

Upon resolution of a trouble, the user will be contacted to confirm that the trouble was resolved satisfactorily.

Stolen or Vandalized Telephones:

A stolen or vandalized telephone is considered "out of service" and must be reported to the CCSU IT Help Desk (x611) and to University Police.

A charge will apply for replacement of stolen or vandalized telephones. Currently the charge consists of the cost of the replacement set and $75.00 for labor and material.

Harassing Telephone Calls:

Harassing, threatening, or abusive telephone calls should be reported to the campus Police Department. A formal complaint must be filed with the campus police before the CCSU Telecommunications Department can become involved.

Once a complaint is filed, the campus police will notify the CSU Telecommunications Department of the situation. Specific action by the CCSU Telecommunications Department will be coordinated with the campus police and the recipient of the calls. All caller identification information will be supplied directly to the campus police for appropriate action.

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