Information Technology Department


BlueTV Frequently Asked Questions

How do I get service?

Locate the TV outlet in your room and connect one end of the cable to it and the other end to the "CATV" or "VHF IN" on your television. Do not connect to the "UHF" in on your television.

Why do I only get channels up to Channel 13?

Most television sets have settings to enable reception from either an Off-Air Antenna or from Cable service. The campus cable system requires your television to be set to "Cable" (or "CATV", "CATV - IRC"). If your television is set to "Off-Air" (or "Antenna") you must change this setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following menu prompts for set-up. Refer to your owner's manual for more details. You will need to reprogram/scan your TV once you make the change.

My television has the old type rotary position tuner that only has Ch 2 - 13. How do I receive the other cable television channels?

Unfortunately, you will be unable to receive the additional channels unless you utilize a CATV tuner or a VCR that has a CATV tuner. Connect the cable from your room outlet to the device ("VHF IN") and then connect the device ("VHF OUT") to the television ("VHF IN"). CATV tuners are available at retail electronics stores, generally at a cost of a 13" color TV with a tuner already built in.

How do I connect a VCR?

Connect the cable from your room outlet to the VCR ("VHF IN") and then connect the VCR ("VHF OUT") to the television ("VHF IN"). For further instructions, refer to your owner's manual for more details.

How do I connect my computer to the CATV system?

Television signals may be viewed on your computer by using a special PC TV card. Refer to the equipment manufactures manual for installation details. Be aware that performance and quality varies according to the equipment used.

How to address common reception issues?

No picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on wrong channel, vertical bars, snowy pictures, etc. Typically these types of problems can be a result of a system wide issue, in room cabling issue or the television and/or connected devices to the television.

First, check to see if a neighbor in another room is experiencing the same problem. If not, if possible, try to connect your television to another outlet where another television is not experiencing a problem. If a neighbor is experiencing the same problem or the problem is associated with your outlet, please call helpdesk support as per the procedures for your school.

Second, disconnect any other devices attached to your television, such as digital receivers, VCRs, Xboxes, etc. so that the coaxial cable is connected directly to the television to the outlet. If this addresses the problem, then reconnect the devices to isolate out the device creating the problem. If you have a VCR, make sure the VCR and the television are both set to the same channel – 3 or 4.

Last, adjust the fine-tuning settings on your television. Check your television's user guide for more information.

Dark picture? Slowly adjust your TV's brightness and/or contrast control

Rolling picture? Slowly adjust your TV's vertical hold.

Picture leans to side? Try adjusting the "horizontal hold" on your TV.

Can't tune in desired channel? Determine if you are able to tune the channel using the tuning buttons on the digital receiver or VCR. If so, the problem is likely your remote control. Make sure the channel is not restricted by the parental control.

Is the BLUE TV service compatible with TIVO?



Member of the Association of Higher Education Campus Television Administrators (AHECTA)