Prepare for Business Disruptions
Should a disruptive event such as a pandemic or inclement weather occur, you may be able to use technology tools to help you sustain department operations from home or another remote location. Effective business continuity requires planning before a disruption happens, so it’s important to prepare now. This page can help teams across the University prepare for when the unexpected happens.
Please keep in mind that during a major “disaster,” some of the tools referenced below may not be available until they are recovered.
Create a Communications Plan
1. Choose a communication method. Plan now how your staff and/or colleagues will receive and provide important departmental updates and information, as well as communicate with each other, during emergency events. You could plan to use one or more of the following methods:
- Group email messages. Your department should already have an email distribution list. If not, you can request one.
- Telephone hotline. Turn your departmental or even personal voicemail into a “telephone hotline.” Simply update the greeting with timely information. Please review the Voicemail Guide for further instruction.
- Phone tree. Disseminate important information using a traditional phone call tree.
- Remote meetings. Conduct ad hoc and scheduled remote meetings using Microsoft Teams or Webex.
- Online chat. Again, Microsoft Teams can come in quite handy when trying to connect with students, faculty and staff. Teams chat can be used from any device, without being connected to the CCSU network, and provide an effective way for you to communicate from remote locations.
2. Document your plan. Agree on what methods you will use in the event of a disaster, and then document that plan in a location that everyone who will be responsible for carrying out the communication plan can access.
3. Assign people responsible and include contact information. Your plan should include clear instructions with names of people responsible for carrying out the plan. Include the person’s email and contact information, including a personal phone number, in case he or she doesn’t have access to an office phone.
4. Test-run your communication plan. Make sure everyone is familiar with the plan and that the system you want to use works by running through it together. If a person responsible in the communications plan changes, then make sure to run the plan again with the new person.
How to Work Remotely
Online tools can help you continue business operations from home or another remote location. Some of these require preparation to set up, so make sure you are planning ahead.
BlueNet Account and CCSU Email/Office 365 Password
To reset your password from off-campus, use the Accounts Management System - accessible via CentralPipeline at https://www.ccsu.edu/pipeline/. If you have a CCSU-issued Mac, it's important to remember your previous password as you may need it to access the Keychain.
Two-factor (also known as multi-factor or MFA) Authentication
Ensure your two-factor (MFA) is set up for use off campus. For Microsoft authentication, see https://www2.ccsu.edu/itservicecatalog/?id=192. For Duo authentication (Banner, Hyperion, WebNow), see https://www2.ccsu.edu/itservicecatalog/?id=118.
Remote Desktop Access
Accessing your campus computer remotely is the most concise way to access all campus technology resources when you can't get to campus, see https://www2.ccsu.edu/itservicecatalog/?id=7.
Office 365 Account Email
Your CCSU Office 365 account (https://office.ccsu.edu) is accessible anywhere you have access to the internet. Office 365 is hosted by Microsoft and boasts a 99.9% uptime rate. Resources available through your CCSU Office 365 include:
|Email - communications, calendar, contacts||https://www2.ccsu.edu/itservicecatalog/?id=32|
|OneDrive - personal file storage and file sharing||https://www2.ccsu.edu/itservicecatalog/?id=106|
|Teams - department file storage, collaboration||https://www2.ccsu.edu/itservicecatalog/?id=215|
|Bookings - office hour and advising appointment scheduling||https://www2.ccsu.edu/itservicecatalog/?id=155|
Blackboard is the university-supported course management system, providing an integrated set of tools for interactive course materials. It can be used to teach courses entirely online or augment traditional face-to-face classes. See https://www2.ccsu.edu/servicecatalog/?audience=Faculty.
The WebEx web conferencing tool allows faculty and staff to meet with students or colleagues from anywhere with an internet connection, see https://www2.ccsu.edu/itservicecatalog/?id=70
Remote Application Server (Citrix)
The Remote Application server (Citrix) allows you to access campus licensed software and enterprise resources (such as Banner Admin Pages, Hyperion, and WebNow), see https://www2.ccsu.edu/itservicecatalog/?id=7.
- Voicemail - your CCSU voicemail is automatically configured to send a copy to your email. If you are not receiving these emails, contact the IT Help Desk.
- Browser Bookmarks - you may want to keep a copy of your web browser bookmarks file in OneDrive for use on other computers, see https://www.howtogeek.com/136116/how-to-easily-back-up-and-migrate-your-browser-bookmarks/
- Software for personally-owned computers - some CCSU licensed software may be installed on your personally-owned to allow you to work from home, see https://www2.ccsu.edu/itservicecatalog/?id=112.
Precautions and Reminders from the CDC
- Stay home when you are sick, except to get medical care.
- Cover your coughs and sneezes with a tissue and immediately throw the tissue in the trash.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Clean frequently touched surfaces and objects daily.
Visit the CDC's web site for more details: https://www.cdc.gov/coronavirus/2019-ncov/index.html