IT Announcement - 12/11/2017
Sunday Maintenance Reminder
Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.
Weekly Maintenance – Reminder
Please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow updates to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.
Secure Enclave Coming Soon
There will be a new process for accessing Banner INB, Hyperion Reporting, WebNow and custom applications. These systems will eventually be accessible only through a secure Citrix environment called the “Secure Enclave.” The Secure Enclave requires two factor authentication. Over the coming weeks you may receive an email from “Duo Security” with instructions on how to set this up. IT will hold workshops in January on this new secure access method. In the meantime, this month’s SANS newsletter explains how two factor authentication works (link to the newsletter is in the sidebar of this message).
Adobe Create Cloud License Expired November 30
CCSU’s license code for Adobe Create Cloud expired last month. Windows 10 computers running this software have already been updated with the new license key. Windows 7 computers are installed with Adobe CS6 and should not be impacted. Macintosh computers recently imaged with the Sierra operating system have been updated as well. However, if your CCSU owned Macintosh computer has not been updated to OS X Sierra, please follow the instructions in the next section.
Jamf Client for CCSU-owned Mac Computers, includes License Update for Adobe Software
To automate software updates and future software installations for CCSU-owned Mac computers, we are implementing a product called Jamf. Once your computer is enrolled in Jamf, the Adobe Creative Cloud license key will be updated. To install the Jamf client on CCSU owned computers and have the Adobe license updated, please follow the instructions on the Jamf Client Service Catalog page.
New Macintosh Operating System – High Sierra
On Monday September 25, Apple released the next operating system called High Sierra. This is a major upgrade and will completely change the file system (HFS) and cause compatibility issues. Please do not upgrade your CCSU-owned Mac to the new operating system at this time. Information Technology needs to conduct further testing to ensure this operating system is compatible with our network and systems. Should you upgrade on your own and have issues, the only solution we may be able to offer depending on the model is to reimage your computer back to the currently supported version which is Sierra.
Ready for Windows 10 on your Office Computer?
Now that the fall semester is under way, we are ready to start upgrading faculty and staff to Windows 10. The new image we are installing has a much faster login process and is faster overall. It includes Office 2016 as well as enhanced security features like an encrypted hard drive and mapped network drives for laptops. To request a reimage to Windows 10, please complete the Windows Reimage Service Request form.
IT Service Request System
Requests for new services such as a loaner laptop, a new netshare for coursework, a computer upgrade or computer reimage can be requested any time, online, no need to call the Help Desk!
From the IT homepage http://www.ccsu.edu/it choose “Access and Request Forms.” Or to see a complete list of services that can be requested online, visit http://hsm.ccsu.edu and login with your Bluenet credentials (you may need to prefix your username with ccsu_comp_srv\).
Accidental 911 Calls
The Police Department has notified IT that since the move to the new phone system, accidental 911 calls have increased. If you do accidentally dial 911, please do not hang up. Wait for the New Britain dispatcher to answer and let them know that the 911 call was an accidental misdial. This lets them know that it wasn't a 911 call that was cut off and they will know not to send the police.
Brought to you by SANS, this month’s newsletter talks about two factor authentication.
Windows 10 Information Sessions
Please join us for an information session to learn more about our upgrade plans and the many new features of Windows 10. There is no need to register.
Location: SSH, Room 104