Health Monitoring, Testing, & Contact Tracing - Blueprint for Fall 2020

CCSU BLUEPRINT for a Successful Fall 2020


Health Monitoring

This summer, the University invested in Medicat Electronic Health Records software and services to bolster the campus community’s symptom monitoring and reporting. 

This type of monitoring is an important strategy for individuals to practice and manage self-care and for communities to contain the spread of COVID-19. It will also provide University Health Services real-time information and ongoing metrics without the need for in-person visits.

Rather than relyinon temperature checks at the entrances of buildings, which might be affected by environmental conditions, symptom tracking asks participants to check for symptoms prior to coming on campus. Symptom tracking will allow the University to determine if and to what extent COVID-19 cases are appearing on campus. 

How it worksStudents, faculty, and staff will complete a daily survey to report any COVID-19 symptoms or lack thereof. The survey is accessible through a web link to the HIPAA-secured Medicat Healthcare website. Anyone who lives or works on campus must complete the survey before they arrive on campus. For resident students, it will be completed before leaving their dorm room.  

To complete the daily survey, go to and log in with your CCSU email user name and password.

Answer two quick questions. If you answer yes to either: 

Students will be directed to contact the Student Wellness Center. 

Staff/faculty will be asked not to come to campus. The HR Contact Center will follow-up with them. 

Upon receiving a “symptom-free” notification, individuals are cleared to be on campus. 

Students who report symptoms for multiple days will have a follow-up appointment with University Health Services to determine if they should receive an in-person or telehealth visit and general guidance on continued monitoring. 

University Human Resources will follow up with employees who report symptoms and provide general guidance and continued monitoring. 

Vendors who have symptoms will not be allowed on campus. 

Call Centers and Contact Tracing 

The Connecticut Department of Health will notify CCSU personnel of all known or suspected cases of COVID-19 tied to the University 

CCSU has established a Contact Tracing Center to work in conjunction with the local health department in symptom tracking and contact tracing when a member of the CCSU community tests positive for COVID-19. The CCSU Contact Tracing Center will be staffed by a combination of Nursing faculty, CCSU Health Services staff, and CCSU employees who are receiving training through the Johns Hopkins COVID-19 Contact Tracing Certification program. They will work under the guidance of CCSU Health Services and epidemiologists from the New Britain Public Health Department.  

The Contact Center will manage three phone lines set up for COVID-19 reporting and resources for the campus community. One information line will help connect students with services on campus, and two contact-tracing phones lines — one for students and one for staff — will guide callers through contact tracing procedures. Contact tracers at CCSU will help to locate and notify identified contacts of the infected person; interview them to assess if they have symptoms; offer options for care; and provide assistance with on campus care if indicated, among other support services. 

To reach the CCSU Student Contact Tracing Team, call (860) 832-1910. 

To reach the “All-Incidents” Employee Call Center, call (860) 832-3202. 

To reach the CCSU COVID Information Line and Resource Navigator, call (860) 832-3200.  


All resident-students, resident assistants, and residence hall directors must be tested no more than 14 days prior to arriving on campus. Testing requirements vary depending on a student’s residence or travel itineraries before arriving on campus. (More about that here.) 

The University will also conduct weekly testing of 15 percent of the resident-student population, residence hall staff, and student athletes who are in season and practicing. This level of testing will help to identify emerging transmission trends and inform infection control measures.