Health Monitoring, Testing, & Contact Tracing - Blueprint for Spring 2021


for a Successful Spring 2021


Health Monitoring

The University has invested in Medicat Electronic Health Records software and services to bolster the campus community’s symptom monitoring and reporting. 

Rather than relyinon temperature checks at the entrances of buildings, which might be affected by environmental conditions, symptom tracking asks participants to check for symptoms prior to coming on campus. Symptom tracking will allow the University to determine if and to what extent COVID-19 cases are appearing on campus. 

How it works: Students, faculty, and staff must complete a daily survey to report any COVID-19 symptoms or lack thereof before they arrive on campus. The survey is accessible through a web link to the HIPAA-secured Medicat Healthcare website. Resident students must complete the survey every day before leaving their dorm room.  

To complete the daily survey: Go to and log in with your CCSU email user name and password.

Answer two quick questions. If you answer yes to either: 

Students will be directed to contact the Student Wellness Center. 

Staff/faculty will be asked not to come to campus. The HR Contact Center will follow-up with them. 

Upon receiving a “symptom-free” notification, individuals are cleared to be on campus. 

Students who report symptoms for multiple days will have a follow-up appointment with University Health Services to determine if they should receive an in-person or telehealth visit and general guidance on continued monitoring. 

University Human Resources will follow up with employees who report symptoms and provide general guidance and continued monitoring. 

Vendors who have symptoms will not be allowed on campus. 

Contact Tracing 

CCSU has established a Contact Tracing Center to work in conjunction with the New Britain Public Health Department or a third-party COVID testing provider to notify CCSU personnel of all known or suspected cases tied to the University. The CCSU COVID Leadership Team, the Office of Environmental Health & Safety, and any other related departments are apprised of known or suspected cases and receive instructions on isolation, quarantine, and appropriate cleaning and disinfecting measures.

The CCSU Contact Tracing Center is staffed by a combination of Nursing faculty, CCSU Human Resources staff, and other CCSU employees who have received training through the Johns Hopkins COVID-19 Contact Tracing Certification program. They work under the guidance of CCSU Health Services and epidemiologists from the New Britain Public Health Department.  

The Contact Tracing Center is staffed six or seven days a week, depending on the University’s needs, the volume of calls, and positivity rate, etc.

The number of contact tracers will be increased as needed, depending on the capacity of the Department of Public Health and demands for contact tracing. Long term, the University has established a COVID-19 Contact Tracing Committee that meets frequently to coordinate ongoing contact tracing efforts with the City of New Britain Health Department and Connecticut Department of Public Health.

Call Center

The Contact Center manages three phone lines set up for COVID-19 reporting and resources for the campus community. One information line connects students with services on campus, and two contact-tracing phones lines — one for students and one for staff — guide callers through contact tracing procedures. Contact tracers at CCSU help to locate and notify identified contacts of the infected person; interview them to assess if they have symptoms; offer options for care; and provide assistance with on campus care if indicated, among other support services. 

To reach the CCSU COVID Information Line and Resource Navigator, call (860) 832-3200.  

To reach the CCSU Student Contact Tracing Team, call (860) 832-1910. 

To reach the “All-Incidents” Employee Call Center, call (860) 832-3202. 


Every week throughout the spring semester, we will test 100 percent of resident-students, student-athletes, commuter students who take on-ground classes, student workers, and residence hall staff.