The Basics
About IT
Technology Support
BlueNet Account
CentralPipeline
E-mail
Network Space
Computers on Campus
ResNet
The Blue Chip Card

About IT
Information Technology (IT)
We strive to provide state-of-the-art computing services to the University community. In addition to providing high speed wired connections to the entire campus, we also maintain wireless network access across the campus which provides the freedom of connecting to resources without the constraint of physical wires. The department is comprised of User Support Services, Academic/Instructional Computing, and other areas, all working together to support the technology needs of the University.

User Support Services
The Help Desk and ResNet are both part of User Support Services. Together, we provide technical assistance and support to students. For more information on the Help Desk, see "Technology Support." For more information on ResNet, see "ResNet."

Academic/Instructional Computing
We are responsible for installing, maintaining, and supporting the software applications installed in all academic computer classrooms and labs on campus, including the Marcus White Computer Lab. For more information, see "Computers on Campus."

*back to top

Technology Support
We are committed to providing high quality technical support through services offered by the Help Desk, ResNet Support, and the Marcus White Computer Lab.

The Help Desk
We are the single point of contact for assistance with University technology, such as CentralPipeline, the wireless network, Clean Access, virus protection, and other computer services. Support is provided to all faculty, staff, and students.

We strive to resolve problems quickly and efficiently. To help expedite your call, please have the following information ready: BlueNet Account username, Operating System (Windows 2000, XP, Vista; Mac OS X), and Web browser (Internet Explorer, Firefox, Netscape, Safari).

If you are experiencing network connectivity issues from your residence hall room, provide the data drop number (found on the network jack where you plug your computer in, next to the telephone jack).

ResNet Support
We help students living in the residence halls configure and connect their computers to the campus network and the Internet. ResNet (short for Residential Network) support is obtained by contacting the Help Desk at (860)832-1720. During the regular semester, ResNet also offers walk-in computer support so that you can bring your computer to a designated location for support. For more information on ResNet, see "ResNet."

Marcus White Computer Lab
Technology assistance is available in the Marcus White Computer Lab during regular lab hours. If you have a question or problem while you are working in the lab, simply ask any staff member for assistance. For more information on the Marcus White Computer Lab, see "Computers on Campus."

Microsoft Office 2007 Workshops
Through the Center for University Technology Training (CUTT), we offer a variety of workshops on the Microsoft Office 2007 suite. Visit our web site at www.ccsu.edu/cutt to view the schedule and register for a workshop.

Self-paced learning for Microsoft Office 2007 is available through Microsoft’s Office Online web site. Visit http://office.microsoft.com for details.

Self-Help
Visit www.ccsu.edu/its/usersupport/UserDocs to access online instructions and information on various technology topics.

*back to top

BlueNet Account
A BlueNet Account is a unique username and password assigned to each faculty, staff, and student at CCSU. Your BlueNet Account is used to access computing services both on and off campus; it is the only account you need to access most of our computer resources.

Use your BlueNet Account to: Log in to campus computers, log in to CentralPipeline and all of its resources, including Banner Web Services, e-billing, and Blackboard Vista, access your CCSU e-mail, access the campus wireless network, access Citrix, and access the MailFrontier Anti-Spam system.

Activating Your BlueNet Account
Open your web browser and navigate to the CentralPipeline home page at http://pipeline.ccsu.edu. Click on the https://accounts.ccsu.edu link and the Accounts Management system will open. Enter your 8-digit CCSU ID number (the red numbers on your Blue Chip ID Card), the last 4 digits of your social security number, and your date of birth. Click on the Submit button.

The system will determine whether your BlueNet Account has already been activated. If your BlueNet Account has not been activated, the system will activate it and take you through the process of setting your password and e-mail preferences. If you have already been issued a BlueNet Account, the system will provide your account information and allow you to reset your password or update your e-mail preferences.

Resetting Your BlueNet Account Password
From a campus PC:
When you log in to a campus PC, you will be prompted to change your password 14 days prior to expiration. To reset your password, click on the Yes button at the Reset Password prompt, which will open the Password Reset window. To reset your password any time, press Ctrl + Alt + Del and click on the Change Password button.

From CentralPipeline:
Open your web browser and navigate to the CentralPipeline home page at http://pipeline.ccsu.edu.
Click on the “reset your password” link and the Accounts Management system will open. Enter your 8-digit ID number (the red numbers found on your Blue Chip ID Card), the last 4 digits of your social security number, and your date of birth, then click on the Submit button. Click on the “Password Reset” link and set your new password.

*back to top

CentralPipeline
CentralPipeline is a web portal that brings practically all of our web-based resources to your fingertips with your BlueNet Account. It can be accessed anywhere, anytime, from any computer with Internet access. It provides a customized “experience” with tabs dedicated to your role on campus. These tabs can be personalized to display the information and services that interest you. It contains “channels,” which are sections of each tab that provide targeted information or access to services. For example, there is a channel containing personal announcements geared just to you. It also alerts you when your BlueNet Account password is going to expire.

From CentralPipeline you can access:
Campus and Personal Announcements, Outlook Web Access, Banner Web Services (for registration, transcripts, final grades, financial aid, e-billing, and more) and Blackboard Vista.

Supported Web Browsers
CentralPipeline is compatible with various web browsers, such as Internet Explorer (for Windows only), Netscape (for Windows or Mac), and Safari (for Mac only). Other browsers, such as Firefox, may work with CentralPipeline, but there are known issues with these browsers. For example, you should not use Firefox to reset your password, as this may cause a “page error” when you try to log in to CentralPipeline. Also, browsers such as the AOL or SBC Yahoo! browsers may cause you be to inadvertantly logged out of CentralPipeline. For the most up-to-date list of supported web browsers, please visit the CentralPipeline home page at http://pipeline.ccsu.edu.

Accessing CentralPipeline
Open your web browser and navigate to the CentralPipeline home page at http://pipeline.ccsu.edu (or go to www.ccsu.edu and click on the “CentralPipeline” link). Enter your BlueNet Account username and password. Click on the Login button.

Logging Out of CentralPipeline
It is very important to log out of CentralPipeline when you are done to keep your account secure. To log out, click on the Logout button in the upper-right corner of the screen. This button is visible regardless of which CentralPipeline tab is active. After three hours of inactivity you will be automatically logged out. The automatic log out assures that your information is protected if you walk away from your computer and/or forget to log out.

Navigating CentralPipeline
When you log in to CentralPipeline, you will have three (or four) tabs by default:
Welcome – contains Personal and Campus announcements, web services, CCSU resources, What’s Happening @ CCSU, and more.

Student – contains access to Banner Web Services (for registration, grades, transcripts, financial aid, e-billing, and more), Blackboard Vista, Bursar’s web site, Registrar’s web site, eTutoring, and more.

My Stuff – contains links to Art & Culture at CCSU, Blue Devils Sports, Clubs, information on personalizing CentralPipeline, and more.

The tabs are divided into channels that contain links to web-based resources or services. There are three types of channels:
Mandatory – these channels are placed in a certain location on a tab and cannot be removed (the Remove button will be grayed out).

Opt-out – these channels are placed on a tab and can be removed by clicking on the Remove button (the X in the upper-right corner of the channel).

Opt-in – these channels are not placed on a tab, but can be added by clicking on the “Content/Layout” link.

Banner Web Services for Students
The Banner Web Services channel, located on the Student tab in CentralPipeline, allows easy access to tasks such as registering for classes, viewing final grades and transcripts, and paying your bill. Detailed instructions for web registration are located in the Course Registration Booklet and on the Registrar’s web site at www.ccsu.edu/registrar.

Web Registration Basics
Log in to CentralPipeline at http://pipeline.ccsu.edu. From the Banner Web Services channel on the Student tab, click on the “Registration, Add/Drop Classes” link. From the Registration menu, click on the “Registration, Add/Drop Classes, and Make Payment” link. If you are routed to the Select Term screen, click on the down arrow and select the term you are registering for, then click on the Submit button.

If you are an Undergraduate Matriculated student or a Graduate student without a Planned Program, you will be prompted for your Alternate PIN (given to you by your advisor). Enter your Alternate PIN, then click on the Submit PIN button.

At the Add/Drop Classes screen, enter the CRN (5-digit course reference number) for each class in the Add Class table until you have entered all of your classes, then click on the Submit Changes button. Alternately, you may click on the Class Search button and use the search feature to add classes to your schedule.

The Add/Drop Classes screen will display your current schedule and any registration errors. If you have registration errors, you may need to select alternate classes.

Viewing Final Grades or Transcripts
From the Banner Web Services channel on the Student tab, click on the “Final Grades” or “Unofficial Transcripts” link. If you are routed to the Select Term screen, click on the down arrow and select the term, then click on the Submit button.

The Final Grades or Display Transcript screen will be displayed. For Unofficial Transcripts, select a Level, click on Submit, and your Unofficial Transcript will be displayed.

Paying Your Bill
For information on e-billing and e-payments, see "The Systems" section.

*back to top

E-mail
As a student, your e-mail access is set up when you activate your BlueNet Account. Your e-mail address is your BlueNet Account username followed by @ccsu.edu (for example, Mary Smith, with a BlueNet Account of smithm, has an e-mail address of smithm@ccsu.edu).

E-mail Preferences
When you first set up your BlueNet Account, you will be prompted to select your e-mail preference. Choose the Exchange option to use the CCSU e-mail system to manage your CCSU e-mail account; choose the Forwarded E-mail option to forward your CCSU e-mail to your personal (external) e-mail address (i.e. Hotmail, Yahoo, etc.). Regardless of which option you choose, you will have a CCSU e-mail address (BlueNetAccount@ccsu.edu). If you choose to forward your e-mail to an external e-mail address, messages sent to your CCSU address will be automatically forwarded to your external e-mail address.

To update your e-mail preferences at any time:
Open your web browser and navigate to the CentralPipeline home page at http://pipeline.ccsu.edu. Click on the “update e-mail preferences” link and the Accounts Management system will open. Enter your 8-digit CCSU ID number (the red numbers on your Blue Chip ID Card), the last 4 digits of your social security number, and your date of birth. Click on the Submit button. Click on the “E-mail Preferences” link.

Read the information provided. Choose the Exchange option to use the CCSU e-mail system to manage your CCSU e-mail and then click on the Submit button.

Choose the Forwarded E-mail option to forward your e-mail to your personal e-mail address, enter your forwarding information (ensure that all forwarding information is correct), then click on the Submit button. You will receive a confirmation e-mail at the address to which you requested forwarding. You will need to click on the link in the e-mail message to complete the forwarding process. Additionally, you may be sent confirmation e-mails periodically to verify that your e-mail address is still valid. You must update your e-mail preferences any time you change your e-mail address.

Accessing Your CCSU-Managed E-mail
If you chose the Exchange e-mail option when you specified your e-mail preferences, then your e-mail is managed by our Microsoft Exchange Server and is accessed using Microsoft Outlook (PC users), Microsoft Entourage (Mac users), or Outlook Web Access. Your CCSU-managed e-mail account has an initial quota of 50 megabytes. Note: If you set up e-mail forwarding, you will not use Outlook to view your CCSU e-mail because it is forwarded to the external e-mail address you specified.

Microsoft Outlook (PC)
Many computers on campus, such as those at the Marcus White Computer Lab or in computer-equipped classrooms, will allow you to log in with your BlueNet Account and view your e-mail using the full version of Microsoft Outlook (PC).

Outlook Web Access (OWA)
You can use Outlook Web Access to view your e-mail from any computer (PC or Mac) with Internet access: Open your web browser and navigate to www.mail.ccsu.edu. Enter your BlueNet Account username and password. Click on the Log On button. Outlook Web Access opens and your CCSU e-mail is displayed.

Citrix
You can also use Citrix to access Microsoft Outlook from any computer with an Internet connection. See "The Systems" section for more information.

Listserv
Listserv is an automatic mailing list server. When e-mail is addressed to a listserv mailing list, it is automatically broadcast to everyone on the list. We maintain four listservs for the purpose of facilitating communication among faculty, staff, and students:

students@listserv.ccsu.edu - to send messages to all students subscribed to this listserv.

academicusers@listserv.ccsu.edu - to send messages to all faculty members subscribed to this listserv.

adminusers@listserv.ccsu.edu - to send messages to all administrative staff subscribed to this listserv.

campusforum@listserv.ccsu.edu - to send messages to the above three groups at once.

How to Subscribe
Open your CCSU e-mail account. Open a blank e-mail message. Click in the To field and type in the listserv address prefixed with “Join-” (for example, to join the faculty listserv, send a message addressed to Join-academicusers@listserv.ccsu.edu). Leave the subject field blank. Send the message. You will receive an e-mail message prompting you to verify your intent to subscribe.

How to Unsubscribe
Open your CCSU e-mail account. Open a blank e-mail message. Click in the To field and type in the listserv address prefixed with “Leave-” (for example, to leave the faculty listserv, send a message addressed to Leave-academicusers@listserv.ccsu.edu). Leave the subject field blank. Send the message. You will receive an e-mail message confirming that you have unsubscribed from the specified listserv.

For more information on CCSU’s listservs, visit www.ccsu.edu/its/usersupport/UserDocs.

Broadcast Messages
In order to distribute important University news to the campus community, a broadcast messaging utility is used. This messaging utility is available for use by designated University officials approved by the President. The broadcast messaging utility allows critical University messages to reach all CCSU e-mail accounts with no provision for “opting out.” Broadcast messages are restricted to the following categories of information deemed important to the unit addressed:

Campus Announcements - notices of importance to members of the University community (e.g., special announcements from the President, weather related cancellations, delays or closings, emergency notifications, information on major campus events, and important bulletins).

Facilities Management - notices concerning campus construction and other projects impacting daily operations.

Information Technology - notices concerning University computer services.

Human Resources - notices of essential Human Resources matters (e.g., payroll and benefits).

Business Services - notices of essential Business Services matters (e.g., policies and purchasing).

Public Safety - notices pertaining to parking, traffic, crime alerts, and campus safety issues.

Academic Affairs and Registration - notices pertaining to registration, grade posting, and transcript information.

*back to top

Network Space
Network drive space (also referred to as your M: drive) is provided to you when you activate your BlueNet Account. Your M: drive is accessible from any computer on or off campus and is backed up nightly to prevent loss of data in the event of server failure. Your M: drive is not only an easy way to access your files, it is also the best way to keep your files safe.

Accessing Your M: Drive
From a PC on campus:
While on campus, your M: drive works like any other drive on the computer. Log in to any campus computer with your BlueNet Account username and password. Once logged in, click on the Start menu, then My Computer and you will find your M: drive under the section titled Network Drives, labeled with your BlueNet Account username.

From a PC off campus:
Open Internet Explorer. Click on the File menu, then Open (or press Ctrl + O). In the dialog box, type
https://www.students.ccsu.edu/myfiles/BlueNet Account (replace BlueNet Account with your BlueNet Account username).

Note: You must type your BlueNet Account username in all lowercase letters.

Click in the check box in front of “Open as Web Folder” to place a check in the box, then click on OK.
You will be prompted to log in. Enter your BlueNet Account username and password, then click on OK and your M: drive will open.

Note: You must type your BlueNet Account username in all lowercase letters.

From a Mac with OS X (on or off campus):
Click on the Go menu, then Connect to Server. In the Server Address box, type https://www.students.ccsu.edu/myfiles/BlueNet Account (replace BlueNet Account with your BlueNet Account username).

Note: You must type your BlueNet Account username in all lowercase letters.

Click on Connect. You will be prompted to log in. Enter your BlueNet Account username and password, then click on OK. Your M: drive will open and appear on the Desktop. Note: You must type your BlueNet Account username in all lowercase letters.

Modifying Netshare Files From Off Campus
Once you connect to your M: drive from off campus, all files that need to be modified should be copied from your M: drive to your computer’s hard drive for editing and then copied back to your M: drive once the modifications have been made. This will prevent information from being lost in case the network connection is broken.

Editing an existing file once connected to your M: drive:
Click and drag the file from your M: drive window to the Desktop to create a copy on the Desktop. Open the file from the Desktop, make your edits, then save and close the file. Click and drag the file from the Desktop back to your M: drive window. If you are prompted to replace the existing file, click on Yes.

Creating a new file and adding it to your M: drive:
Create a new file in any application. Save the new file to the Desktop and close the file. Click and drag the file from the Desktop to your M: drive window.

Web Pages
All students with a BlueNet Account are automatically given web server space that can be used to develop and post a web page on our server. The standard web address (URL) for a student’s web site is
http://www.students.ccsu.edu/~BlueNet Account. For example, if Mary Smith’s BlueNet Account is smithm, then her student web page address is www.students.ccsu.edu/~smithm.

Editing Your Web Page
Access your M: drive. Within your M: drive folder, you will have a WWW folder, which is where you will store all of your web page files. All files associated with your web page need to be placed in the WWW folder within your M: drive in order to be accessible from the Internet. The name of your home page must be default.htm, default.html, index.htm, or index.html. You can use Microsoft FrontPage (accessible via Citrix, see "The Systems" section) or any other HTML editor to create or modify your web pages.

*back to top

Computers on Campus
Marcus White Computer Lab
This lab is the main center for general purpose computer use on campus and is available to all faculty, staff, and students who have a valid Blue Chip ID Card and a BlueNet Account. We have more than 230 computers (a mix of PCs and Macs), several printers, and text/graphic scanners. All computers in the lab are connected to the Internet.

During the regular semester, we are open Monday through Thursday 8:30am-midnight, Friday 8:30am-6:00pm, Saturday 9:00am-6:00pm, and Sunday 1:00pm-10:00pm. Occasionally, there may be special hours due to a holiday or event. Check the web site at www.ccsu.edu/its/academic/mwlab.htm for special hours.

Printing at the Marcus White Computer Lab or Library
The Marcus White Computer Lab and the Library both charge for computer printing. There is a $0.10 charge for each black and white page printed and a $0.65 charge for each color page printed. You must have money on your Blue Chip ID Card to print in either location.

To print documents at the Marcus White Computer Lab or the Library, print the document as usual and proceed to the Print Station computer. Swipe your Blue Chip ID Card through the card reader to see the list of print jobs. Highlight the desired job (the one with your BlueNet Account username) and click the Print button. At the bottom of the screen, you will see a message with the name of the printer where your job was sent. If you have any questions regarding the printing process, please ask the staff at your location.

Starting September 1, 2007, you will be given a $10 print credit per month when printing in the Marcus White Computer Lab (this may be expanded to the Library at a future date). You will see the $10 print credit when your Blue Chip ID Card is swiped on a print station in the Computer Lab. Money for print jobs will be subtracted from the $10 credit until it is reduced to zero. After that, you are required to have money on your Blue Chip ID Card to print for the remainder of the month. On the first day of the following month, any remaining balance will be removed and you will start with a fresh $10 credit.

Available Software
Software installed in most computerized classrooms and the Marcus White Computer Lab:

Software installed on the Macintosh computers in the Marcus White Computer Lab:

Residence Hall Computer Labs
Each residence hall has a small computer lab, complete with Internet access and printing capabilities (you must supply your own paper). Use your Blue Chip ID Card to access your hall’s computer lab 24 hours a day, seven days a week. Lab setup and policies vary from hall to hall, so you should visit your hall’s office or ask a Resident Assistant for more information.

CentralPipeline Kiosks
CentralPipeline Kiosks are powerful information stations. From a kiosk, you can instantly access the CCSU home page and all of its links, log in to CentralPipeline, and even print. These hardworking machines are a convenient resource for students on the go!

Kiosk Locations:
Barnard Hall - 2nd floor
Copernicus Hall - south side of building
Davidson Hall - first floor main hallway & near Registrar’s Office
DiLoreto Hall - 2nd floor
Elihu Burritt Library - 2nd floor entrance
Kaiser Hall - main entrance
Maria Sanford Hall - 1st floor
Memorial Hall - 1st floor and 2nd floor
Student Center - near Information Desk
Vance Academic Center - Ground level, 1st floor, 2nd floor, and 4th floor

Quick Reference - Public Computers on Campus
There are plenty of public computers available for use by students:

Marcus White Computer Lab (Marcus White Annex) Note: Must present Blue Chip ID Card to enter lab
Platform:
PC or Mac

Hours:
Monday - Thursday: 8:30am to midnight
Friday: 8:30am - 6:00pm
Saturday: 9:00am - 6:00pm
Sunday: 1:00pm - 10:00pm

Student Center
Where:
Throughout building

Platform:
PC, Internet access only (no printers)

Hours:
Monday - Friday: 7:15am - 10:45am
Saturday - Sunday: 9:15am - 10:45am

Elihu Burritt Library
Where:
3rd Floor Platform: PC, Internet and catalog access, Microsoft Office, and other software
2nd & 4th Floors Platform: PC, Internet and catalog access only

Hours:
Monday - Thursday: 8:00am - 11:00pm
Friday: 8:00am - 5:00pm
Saturday: 9:00am - 4:00pm
Sunday: 2:00pm - 10:00pm

Residence Hall Labs Note: Must have your BlueChip ID Card to enter the lab in your hall
Platform:
PC, Internet access, Microsoft Office, and other software

Where:
Clarence Carroll Room 159
Thomas H. Gallaudet Room 009
Catherine Beecher Room 134
Mildred Barrows Entrance Lobby
Samuel J. May Room 133-000
Robert Vance Room 041
Seth North Room 129
F. Don James 2nd Floor Lobby & 7th Floor Lobby
Robert E. Sheridan Room 003

Hours:
Accessible 24 hours a day, 7 days a week

Computer Recommendations
We are often asked to recommend computers for personal use. Since computers are available with many different options, we have listed a few basic recommendations on our web site. Visit www.ccsu.edu/its and click on the “Purchasing Assistance” link for details.

Buying Dell Computers
Through an arrangement with Dell, CCSU students, faculty, and staff receive discounts on computers, peripherals, and software. For more information, visit www.dell.com/ccsu.

Buying Apple Computers
Through an arrangement with Apple, CCSU students, faculty, and staff receive discounts on computers and peripherals. For more information, visit www.apple.com/edu/ccsu.

Campus Software License Agreements
Microsoft Campus Agreement
We have site licenses for many Microsoft products including Word, Excel, PowerPoint, Outlook, Publisher, Access, FrontPage, Project, Visio, Visual Studio.Net, and the Windows operating system. These applications are installed on all campus computers and can be accessed from off campus via Citrix (see "The Systems" section).

McAfee VirusScan Enterprise + Anti-Spyware Module
It is very important to have virus protection software on your computer and to update it regularly. We have a site license for the McAfee VirusScan Enterprise + Anti-Spyware software. This software is pre-installed on all campus computers. Faculty, staff, and students are allowed one copy of McAfee VirusScan Enterprise for home use. To download McAfee VirusScan Enterprise on your home computer, visit www.ccsu.edu/its/downloads.

Adobe Licensing
We have limited licenses for various Adobe products. These applications are available in most computerized classrooms and in the Marcus White Computer Lab. Some applications, such as Acrobat Professional and Dreamweaver, can be accessed from on or off campus via Citrix (see "The Systems" section).

Microsoft Office 2007
We are planning to upgrade the entire campus to Microsoft Office 2007 by the end of the Fall 2007 semester. This new version of Office features a totally revamped user interface and is packed with new features – all designed to help you work smarter, not harder. The “Office Fluent” interface features “just-in-time” access to tools you need using Ribbons, Tabs, Galleries, and more. Some new features include: XML-based file formats, which makes files smaller and less prone to corruption, citation and bibliography creator in Word 2007, built-in RSS (Really Simple Syndication) reader in Outlook 2007, enhanced typography and graphic effects in PowerPoint 2007, and new products such as InfoPath (for creating interactive forms) and OneNote (for note-taking).

In order to assist with the transition, we will offer workshops throughout the Fall and Spring semesters. Visit the Center for University Technology Training web site at www.ccsu.edu/cutt for a complete workshop schedule. If you are unable to attend a workshop, Microsoft offers a variety of web-based tutorials for Office 2007 on their web site, located at http://office.microsoft.com.

Microsoft Windows Vista
We are currently working on testing the new Windows Vista operating system with tentative plans to start upgrading computers on campus during the summer of 2008. Limited support will be available via the Help Desk. For now, we can provide assistance in connecting to campus systems from off campus and from the residence halls.

*back to top

ResNet
We help students configure and connect their computers to the campus network and the Internet through a Cisco Clean Access protected network. For your convenience, ResNet (short for Residential Network) maintains computer labs, complete with printers (you just need to bring your own paper), in each of the residence halls.

About Cisco Clean Access
We implemented Cisco Clean Access in order to provide residence hall students with safe access to the network and Internet. Computer viruses are a serious threat to the network; a virus attack on a single computer is capable of infecting the entire network and disrupting network services for everyone. With the vast array of virus outbreaks today, it is imperative that your computer is patched and running proper virus protection. For this reason, all Windows-based computers connecting to the residential network are required to run the Clean Access Agent. Clean Access verifies that your computer has proper updates (patches) and virus protection, ensuring that your computer is safe to be on the network. While connected to the residential network, the Clean Access Agent will remain behind the scenes protecting your computer and the network. You will be prompted to log back in to Clean Access once per week and every time you reboot your computer. Each time you log in, Clean Access will scan your computer for the proper virus protection and the latest Windows Updates. If at any time your computer does not meet the specified requirements, you will be granted temporary and restricted access to allow you time to satisfy these requirements.

Equipment Needed
A PC or Mac with a supported operating system (Windows 2000, XP, or Vista; Mac OS X). An installed and functioning 10/100 Base-T Network Interface Card (NIC) or 802.11b/g wireless network card. And a Category 5 network cable, (also referred to as an RJ-45 or Cat5 cable).

Note: A telephone cable will not work as a network cable because the connector is too small. Network cables can be purchased anywhere computers are sold.

Preparing Your Computer for ResNet
(Windows-based computers only)
Apply all of the latest Windows Updates to your computer. They are available at http://windowsupdate.microsoft.com. Install an anti-virus program on your computer. McAfee VirusScan Enterprise is offered free of charge to students. To download a copy, visit www.ccsu.edu/its/downloads.

Remove spyware from your computer using a spyware removal tool (included with McAfee VirusScan Enterprise or you can download one from www.ccsu.edu/its/cleanaccess/downloads.htm. Uninstall programs such as pop-up blockers and peer-to-peer applications (Kazaa, BearShare, Limewire, etc.). Turn off all firewalls, including Microsoft’s firewall or third party firewalls (or reconfigure your firewall to allow Cisco Clean Access).

When you connect your computer from your room, you will be required to log in to the network and install the latest version of Cisco Clean Access, which is used to verify that you have proper virus protection and the latest Windows Updates.

Getting Started with ResNet
Plug one end of your network cable into the network card on the back of your computer and the other end into the data jack on the wall. Turn your computer on and open your web browser. The Clean Access Network Authentication page will open automatically.

Enter your BlueNet Account username and password, then click on Continue (Mac users: Stop here; you do not need to install Clean Access and may now use the Internet and other services).

Click on the Download Clean Access Agent button and follow the on-screen instructions to install the Clean Access Agent. Once the Clean Access Agent is installed, you will be prompted to log in again. Enter your BlueNet Account username and password, then click on Login.

The Clean Access Agent will scan your computer to verify that you have proper virus protection and the latest Windows Updates. If your computer does not meet the requirements, you will be granted temporary and restricted access; follow the on-screen instructions to satisfy the requirements.

Once you have satisfied all of the requirements, you will receive a message stating that you are successfully logged in to the network. Click on OK. The Clean Access Agent icon will appear in your System Tray (near the clock). You are now connected to ResNet and may use the Internet and other network services.

Once per week and every time you restart your computer, you will be prompted to log back in to Clean Access. Each time you log in, Clean Access will scan your computer for the proper virus protection and the latest Windows Updates. If at any time your computer does not meet the specified requirements, you will be granted temporary and restricted access to allow you time to satisfy these requirements.

Troubleshooting Tips
If you have Norton or McAfee Internet Security installed, disable or uninstall it. If you have a wireless network card, disable it when not using the wireless network. If you have a router, switch, or hub, disconnect it and connect the computer directly to the data jack on the wall. These types of devices are prohibited on the residential network.

ResNet Support
If you are experiencing problems installing or configuring Clean Access, or with any other ResNet service, call the Help Desk at (860)832-1720. There are certain guidelines concerning the level of support we can provide. We will make every effort to resolve your issue over the phone. In the event your issue cannot be resolved over the phone, we may schedule an appointment for a ResNet support technician to come to your room. Since “in room” appointments are limited, you can also bring your computer to a ResNet Walk-In Support Center (see below for more information).

ResNet Walk-In Support
ResNet Walk-In Support is available for students that need technical assistance without scheduling an appointment. We will help you install and configure Clean Access, remove viruses, and answer other questions you may have. Laptops, desktops, and towers are all welcome and supported; no need to bring your monitor, keyboard, or mouse. If it is not convenient to carry your computer from your room, see your Residence Director or Residence Assistant to sign out a cart so you can transport your computer to the Walk-In Center. Hours and locations vary each semester and are posted within each hall’s computer lab, on the ResNet Announcement line, and on the ResNet web site at www.ccsu.edu/resnet.

Levels of Support
Level 1: Full Support
Full support is provided to computers with Windows 2000 or XP, or Mac OS 10.2 or above. As long as you are using a licensed version of a supported operating system, you are allowed to connect to the residential network and we will provide full support to assist you with connecting.

Level 2: Limited Support
Limited (or “best effort”) support is provided to computers with Windows Vista or Mac OS 10.0. As long as you are using a licensed version of the operating system, you should be able to connect to the residential network and we will provide our best effort to assist you with connecting.

Level 3: Unsupported
Unsupported computers include those with Windows 98, ME, NT4, Linux, or Mac OS 9 and below. These are operating systems that the manufacturers do not provide patches and updates for and are therefore considered unsafe to be on our network. You may be able to establish a connection to the residential network on your own, but we are unable to provide technical support should you experience problems.

Other Internet Devices
We allow other devices to access the Internet, such as Microsoft Xbox, Sony Playstation 2 (PS2), and Tivo. These devices are automatically registered for use on our network when you plug them in. If your device is not working properly, please use our web-based registration form to request access for your device. You will need the MAC (network) address of your device (instructions for locating the MAC address are located on the registration form).

To register your device:
Open your web browser and navigate to www.ccsu.edu/its/cleanaccess/manualregistration.asp. Complete the online form and click on the Submit button. You will receive a confirmation page. Once your request has been processed, you will receive an e-mail message from Information Technology. The registration process normally takes two business days.

*back to top

The Blue Chip Card
The Blue Chip Card is not just an ID; It is a campus everything card! One of the first things every new student, faculty, and staff member must do when they arrive on campus is get their University identification card, otherwise known as the Blue Chip Card. The Blue Chip Card is a necessary and important part of your campus experience.

Use it to:
Access various campus locations, such as parking garages, and residence halls, purchase meals anywhere on campus (and recieve a 20% discount at certain locations on campus), purchase meals, goods, and services from a variety of off campus merchants, borrow resources from the Elihu Burritt Library, pay for photocopies, pay for computer printing, make purchases at the Bookstore in the Student Center, make purchases from campus snack and soda machines, and make payments to the Bursar’s Office and other CCSU departments.

Getting a Blue Chip Card - Four Easy Steps
Go - to the Card Office located inside the Bookstore at the Student Center. Show - the ID Card Authorization form provided to you by the Human Resources department, which includes your name and 8-digit ID number. Smile - a member of the Card Office staff will take your picture. Wait - in a few minutes your card will be ready.

Blue Chip Accounts
There are two accounts associated with your Blue Chip Card: a Blue Chip debit account, and an optional bank account with Achieve Financial Credit Union.

Everyone with a Blue Chip Card has a Blue Chip debit account automatically set up; it is your choice whether or not to take advantage of the account. The account works just like a regular bank debit account. You deposit money into the account prior to spending it. Every time you use your Blue Chip Card to make a purchase on campus or at participating off campus locations, the card reader will record your transaction, subtract the funds from your account, and instantly display the remaining balance. If you do not have funds available, you will not be able to make purchases.

Blue Chip Card holders who become members of Achieve Financial Credit Union can activate their Blue Chip Card so it can be used as an ATM card. Use your Blue Chip Card at any ATM machine on the Cirrus, NYCE, SUM, or MasterCard Network. You can have any reimbursements, as well as CCSU employment earnings, directly deposited to your Achieve account.

Making Deposits
You can deposit money into your Blue Chip debit account in many ways:

Online Credit Card Deposits:
Log in to CentralPipeline at http://pipeline.ccsu.edu, click on the “Blue Chip Card - Add Money” link, then click on the “Blue Chip Deposit” link.

On Campus Deposits:
Visit one of six conveniently located Card Value Centers to deposit cash. These machines accept $1, $2, $5, $10, and $20 bills. They are located in: Elihu Burritt Library (next to the Reserve Room), Marcus White Computer Lab, Police Station, Student Center (near the Info Desk), Student Center (outside of the Bookstore - this machine also accepts $50 and $100 bills), and Sheridan Hall Lobby.

The Card Office or Bursar’s Office:
Deposits can be made by cash, check, Visa, MasterCard, or Discover.

By Phone:
Call the Card Office at (860)832-2140 to make a deposit by Visa, MasterCard, or Discover.

By Mail:
Send a check made payable to “CCSU” to:
CCSU Card Office
Student Center 106
1615 Stanley Street
New Britain, CT 06050

Replacing Your Card
Report lost or stolen cards immediately to the Card Office (during business hours) by calling (860)832-2140, or the CCSU Campus Police (after hours) by calling (860)832-2375.

A hold can be placed on your account to prevent any charges from being made. There is a fee for replacement cards. However, if your card is rendered unusable from regular use, return it to the Card Office and a new card will be issued to you at no charge. If you undergo a name change or change your status, a new card will be issued at no charge. For more information, visit www.cardoffice.ccsu.edu and click on the “Lost or Damaged” link, or contact the Card Office.

Purchasing Locations

* Subject to Change

*back to top