The Resources
Telecommunications
The Media Center
The Library
The Bookstore
Marketing & Communications
Hints & Tips

Telecommunications
We provide individual telephone service to all full-time faculty and administrative staff. Various types of telephone sets are provided based on the functional requirements of a position. A wide variety of telephone features are also available and can be tailored to meet the needs of individuals and departments.

Telecommunications Service Requests
New telephone service or changes to existing service (such as moves or disconnects), should be requested on a Telecommunications Service Request Form (TSR). Forms can be obtained from the Telecommunications web page at www.ccsu.edu/its/telecom or from Information Technology/Telecommunications (IT/Telecom), Henry Barnard Hall, Room 019.

Normal turnaround time for a TSR is ten working days from receipt by our office. TSR’s are handled on a first-come, first-served basis. In some instances, where an urgent need is identified, service requests may be expedited; such requests will be evaluated on an individual basis.

A one-time charge, monthly charge, or both, may apply for requested service or equipment. Please contact us for current prices. Service requests are not for reporting problems related to telephones, lines, or data equipment. In all cases, whether a charge applies or not, an authorized signature will be required for all requests.

Submitting a Telecommunications Service Request Form
Complete all applicable sections of the Telecommunications Service Request (TSR) Form. The completed TSR must be reviewed and signed by the appropriate department head or other person responsible for approving the request. The TSR must be forwarded to IT/Telecom, attention Laurie Napierski, for University review, approval, and processing.

Using Your Telephone
To reach another University extension:
Dial the 5-digit extension number (the last 5 digits of telephone number).

To dial off campus:
Dial “9” plus the telephone number.

For EMERGENCIES ONLY:
Dial “911”.

For questions or help with your telephone or voice mailbox:
Dial 611 (CSU Telecommunications Help Desk).


Phone Features

Campus Directory Assistance
Campus Automated Directory - (860)832-3567

Faculty/Staff Telephone Directory - www.ccsu.edu/its/telecom/phone/phone.asp

Online Bill Viewing
Monthly usage charges for landline telephones are available for online viewing. You may use this system to access individual or departmental bills (depending on your permission level).

Viewing Bills
Open your web browser and navigate to www.pinnacle.ct.edu/pinnprod/app/web/main/index.pshtml.
Click on Customer Portal to view an individual bill or Departmental Portal to view a departmental bill. Enter your BlueNet Account username and password, then click on the Login button. The Account Information screen provides a variety of options for viewing and printing your bill.

Trouble Reporting
All telephone, voice mail, or line problems should be reported to the CSU Telecommunications Help Desk by calling 611.

If your phone is stolen or vandalized, report it to the CSU Telecommunications Help Desk and the Campus Police. A charge will apply for replacement of stolen or vandalized telephones.

How to Handle Obscene or Harassing Calls
If you are receiving obscene or harassing calls, you should not give out any information. Hang up the phone and immediately contact the Campus Police at (860)832-2375. You will be asked to file a formal complaint with the Campus Police and they will work with the Telecommunications Department to resolve the matter.

Meet-Me Conference Call
We offer a conference calling service to all faculty and staff. Meet-Me Conference allows up to six people, who may be calling from on or off campus, to meet by telephone at a predetermined time. A special telephone number and access code will be given to the conference call requestor to be distributed to all conferees. At the time of the conference, each conferee will call the special number to join the conference. There is a fee for this service.

To request conference services, send an e-mail to conferencecall@ccsu.edu with the date and time of the conference, an estimate of the call duration, number of participants, and the Banner index number to be charged. You will receive a confirmation e-mail containing the conference telephone number, access code, and instructions. It is your responsibility to send this information to all conferees. For more information on Meet-Me Conference, please contact us at (860)832-2550.

Voice Mail
Voice mail is provided to all faculty and administrative staff. It is your responsibility to initialize your mailbox and keep it secure. Minimal mailbox initialization consists of recording your name and changing the default password.

To access the voice mail system and the system tutorial, dial the campus voice mail number, 2-2222 from on campus, or (860)832-2222 from off campus, and follow the system prompts.

Please direct all voice mail questions and problems to the CSU Telecommunications Help Desk by calling 611 from on campus or (860)493-0123 from off campus.

Voice Mail Quick Reference Guide
All procedures start after logging in and hearing the “Main Menu.” If there is a dash between the numbers in the Command column, wait for the automated voice before pressing the next number.

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The Media Center
We maintain facilities, materials, and equipment for the production, distribution, and utilization of instructional media. We also provide assistance and instruction in the purchase and effective utilization of media equipment and materials.

Audio Production
We have facilities for the origination and editing of audio programs. Audio materials can also be synchronized with other media such as 35mm slide sequences. Appointments for such work should be made at least two weeks in advance. In addition, we have facilities for the high speed duplication of audio cassettes. When submitting copyrighted material for duplication, you must have written permission from the copyright holder or the request cannot be honored. For information, contact us or visit www.ccsu.edu/media/audiopro.html.

CCSU Television
CCSU TV (channel 23) provides the campus community with up-to-date announcements through VideoNet Bulletin Board. For more information on how to get your campus announcement on CCSU TV, please contact Chad Valk at valkc@ccsu.edu or (860)832-2035. For VideoNet Bulletin Board Guidelines and VideoNet Forms, visit www.ccsu.edu/media/tv.html.

In addition to VideoNet Bulletin Board, CCSU TV offers quality programming specifically geared to the campus community. For a programming schedule, visit www.ccsu.edu/media/CCSUTV/ProgramSchedule.htm.

CCSU TV also offers two curriculum support channels (45 & 69). Contact us for more information about the use of these channels.

Equipment Distribution
We are responsible for the distribution of loaner audio/visual equipment to faculty and staff. For procedures regarding the use of this equipment, visit www.ccsu.edu/media/equip.html. For more information or to reserve equipment, please contact Tim Scott at scott@ccsu.edu or (860)832-2030.

Distance Learning
For Distance Learning possibilities, please contact us at (860)832-2025.

Graphic Design
Design services are provided to faculty for academic use. Services include artistic concept, development, and design of brochures, posters, booklets, flyers, in-house letterhead and logo designs, charts, graphs, overhead transparencies, and 35 mm slides. Training and technical assistance in the use of related software is also available. Contact Regina Dardzienski at dardzienski@ccsu.edu or (860)832-2031 to schedule an appointment for design services. Please make design requests a minimum of two weeks in advance. For more information regarding services, visit www.ccsu.edu/media/graphic.html.

Faculty Computing Center (FCC)
This facility, located in Willard Hall, Room 15, is a place in which faculty can develop a wide variety of computer applications for teaching, research, and publication. The FCC is equipped with software and hardware for both Windows and Macintosh platforms. At the FCC, you can edit digital videos and photos, scan text and images, create interactive presentations, record files to videotape, CD or DVD, and more. Staff is available to assist you at this facility and provide just-in-time technology assistance. The FCC is open Monday through Thursday, 9:00am - 8:00pm and Friday 9:00am - 5:00pm. For more information, visit www.ccsu.edu/media/fcc.

Instructional Design Services & One-on-One Technology Assistance
Consulting services are available for the purpose of designing specific instructional systems, packages, and modules from needs assessment through production, utilization, and evaluation. Materials may include interactive CD-ROMs and computer based instructional materials. One-on-one technology assistance is also available to faculty. For information, contact Sherry Pesino at pesinos@ccsu.edu, (860)832-2028 or visit www.ccsu.edu/media/instruct.html.

Test Scoring/Evaluation Scanning
We are responsible for test scoring and scanning of faculty evaluations. Visit the Faculty Computing Center (FCC), Willard Hall, Room 15 to drop off tests or evaluations for scanning, obtain blank answer sheets, or for more information. The FCC is open 9:00am to 8:00pm, Monday through Thursday and 9:00am - 5:00pm on Friday. There is a night drop slot in the FCC door to leave tests after hours. Tests left for scoring will normally be available for pickup at the FCC by 10:00am the following business day. For information, contact Sherry Pesino at pesinos@ccsu.edu, (860)832-2028 or visit www.ccsu.edu/media/testscor.htm.

Rental & Preview of Instructional Materials
Requests for all rentals including “free preview” films, videotapes, and other instructional materials must be processed through the Media Center to provide insurance coverage in case of damage or loss. All academic departments are allocated a film rental budget at the beginning of the academic year. For more information or to request materials, contact Diane Seaburg at seaburg@ccsu.edu, (860)832-2026 or visit www.ccsu.edu/media/rental.html.

Multimedia Technology Classrooms
Nearly all of the classrooms on campus are equipped with an Instructor Workstation (see pages 26 - 27). For more information, contact either Shousan Wang at wangs@ccsu.edu or (860)832-2027, or Craig Pocock at pocockc@ccsu.edu or (860)832-2029. For a complete list of Instructor Workstation classrooms and instructions, visit www.ccsu.edu/media/mmr.html.

Off-Air Recording
For information, including requirements and restrictions, please contact Craig Pocock at pocockc@ccsu.edu or (860)832-2029 or visit www.ccsu.edu/media/offair.html.

Media Equipment Purchasing
It is University policy that the purchase of all media equipment be coordinated through our department. For assistance in selecting appropriate instructional media equipment, appropriate vendors, and purchase requisition preparation, please contact us.

Satellite Reception & Teleconferencing
We have the capability to receive video programs and live teleconferences via satellite. Live teleconferences can be received in Willard Hall Rooms 4 and 5, DiLoreto Hall Room 001, and most other classrooms on campus by special arrangement. For information, contact Shousan Wang at wangs@ccsu.edu, (860)832-2027 or visit www.ccsu.edu/media/satel.html.

Streaming Media & On-Demand Video
We have both streaming media and on-demand video capabilities. Streaming media development includes shooting, editing, encoding, and publishing. Training and technical assistance in these areas is provided by our staff. To view on-demand video, visit www.ccsu.edu/video. For information, contact Chad Valk at valkc@ccsu.edu, (860)832-2032 or visit www.ccsu.edu/media/streaming.html.

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The Library
The Elihu Burritt Library offers extensive technological resources to the campus community. In addition to the research collections and services offered on its web site, the Library has computers throughout the building with Internet access, as well as Microsoft Office and other productivity software.

The Library Home Page
The Library home page (http://library.ccsu.edu) is your gateway to resources such as electronic journals, magazines, newspapers, online subject encyclopedias, dissertations, and statistical information. Here are just a few of the services you can access from the Library’s home page:

Database Finder - locate databases (for articles, etc.) by name or subject.

E-Journal Locator - locate digital journal or newspaper articles.

CONSULS - locate materials (books, journals, music, etc.) in print or on microfilm.

RefWorks - an online tool that helps you make bibliographies in any style, generate and store citations, and more.

CONSULS - The Library Catalog
CONSULS is the Connecticut State University’s electronic library catalog. It is shared by Central, Eastern, Southern, Western, and the State Library. In addition to locating information about materials (books, DVDs, music, etc.) owned by these libraries, CONSULS allows you to request materials owned by other CSU libraries, renew materials, and access restricted databases from off campus.

Logging in to CONSULS
Open your web browser and navigate to the Library home page at http://library.ccsu.edu. Click on the “Login to Your Library Record” link. In the Library ID Number field, enter your 8-digit CCSU ID number (found on your Blue Chip ID Card). Enter your PIN.

Note: If this is your first time accessing CONSULS, leave the PIN field blank and click the Display Records button. You are prompted to enter your new PIN twice. Your PIN can be all letters, numbers, or any combination of the two.

Click on the Display Record button.

Interlibrary Loan
Interlibrary Loan (ILL) allows the CCSU Library to borrow materials from other libraries. Electronic request forms are available at http://library.ccsu.edu/services. The Library will notify you via e-mail when your materials arrive. For more information, call (860)832-3408.

Online Search Services
The Online Search Services (OSS) Department is available to faculty and students that need help with their research. Emily Chasse, OSS Librarian, has access to over 500 databases in virtually all subject areas as well as special training in DIALOG, OVID, and DATASTAR databases. Contact Emily Chasse at chasse@ccsu.edu or (860)832-2063 for more information. Search requests should be made three days in advance.

Off Campus Access to Digital Resources
There are two ways to access the subscription databases and electronic journals (for articles, etc.) from off campus:

Log in to CentralPipeline and click on the “Library Digital Resources” link, located on the Welcome tab.

Navigate to the Library home page and click on any database link. A new window will open asking you for your 8-digit CCSU ID number (located on your Blue Chip ID Card) and CONSULS PIN.

Digital Course Reserves
This library service makes it possible to digitize course reserves material so that students may read it from any computer connected to the Internet. The Library will scan print materials submitted by faculty. In most cases, Adobe Acrobat (PDF) documents will be created.

If you are submitting a document that is available in word processing format, please submit the computer file rather than the print copy (files are easier to convert and file sizes are usually smaller). You may send files as attachments to kropf@ccsu.edu or submit them on CD-ROM or floppy disk.

For guidelines on submitting materials, please visit http://library.ccsu.edu/about/departments/reserves.

Safari E-books Online
Safari is a product of O’Reilly publishing. Through this database, the CCSU community has access to over a thousand online books on technical subjects ranging from programming to applications to computer science. In addition to O’Reilly, there are also books from The Pearson Technology Group, which includes the publishers Addison-Wesley, Financial Times, Cisco Press, and Prentice Hall. To access the Safari collection, go the Library’s home page at http://library.ccsu.edu, click on the “Database Finder” link and either type the word “Safari” or select the letter “S.”

Wireless Internet at the Library
Wireless access is available in the Library. Visit www.ccsu.edu/wireless.

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The Bookstore
The Central Connecticut State University Bookstore, located in the Student Center, provides online resources to support classroom learning.

Online Textbook Adoption
The Bookstore allows faculty to submit course textbook adoptions online. For more information or to access the online order form, visit the Bookstore web site at www.ccsubookstore.com and click on the “Faculty Services” link.

Faculty Center Network
The Faculty Center Network is a resource for faculty to review college-level textbooks and make informed decisions about textbook adoption. Inside the Faculty Center Network, you can search or browse over 125,000 textbooks. Author information and author biographies, cover images, book summaries, pages of tables, sample chapters, and prefaces are available for each textbook. In addition, textbooks are cross-referenced with previous editions and extensive publisher information is offered. The Faculty Center Network can be accessed by visiting the Bookstore web site and clicking on the “Faculty Services” link.

Course Packs
The Bookstore offers a service that allows faculty to design a course pack and give students the option of digital delivery or traditional printed copies. For more information, contact the Bookstore.

Buying Textbooks Online
To purchase textbooks online, visit the Bookstore web site at www.ccsubookstore.com and click on the “Textbooks” link. You will get first access to used books and convenient one-stop pick-up.

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Marketing & Communications
The Marketing & Communications office is responsible for increasing public awareness and understanding of CCSU, its people, programs, and promise. They are responsible for: Developing and coordinating extensive marketing and communications campaigns, producing a comprehensive range of strategic communications including news releases, the campus newsletter, admissions materials, advertising, catalogs, guidebooks, and other marketing initiatives, administering the University web site, working with CCSU faculty to develop op-eds, to place faculty experts in touch with journalists, and to publicize faculty and student scholarship and creative achievement, and serving as the University spokespeople.

Web Publishing Guide
The Marketing & Communications office provides an online Web Publishing Guide for reference when developing CCSU web sites.

Visit the Web Publishing Guide at www.ccsu.edu/webguide for:
Web Accessibility Guidelines - web content accessibility, State of Connecticut guidelines, and other resources.

HTML & Web Design - design Guidelines for Web Pages, HTML and web teaching tools, and resources.

CCSU Web Template - web templates for pages within the ccsu.edu domain, graphics order forms, headers, footers, background images, and more.

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Hints & Tips
Turn Off Your Computer Every Night
Turning off your computer at night protects it from being hacked into and saves electricity.

Use Surge Suppressors
Electrical surges can enter your computer through any exterior line connected to the unit, including power lines, telephone lines, cable lines, and network lines. When circuits are not adequately protected, your computer is subject to damaging electrical surges and loss of all information stored on your computer. Surge suppressors prevent electrical surges from damaging your computer and peripherals. IT provides surge suppressors for your office computer - contact the Help Desk if you do not have a surge suppressor. You may purchase a surge suppressor for home use wherever office supplies are sold.

Change Your Password Often
To help ensure that your account and our network are safe, please change your password often. Always use a “strong” password (one that includes three or more of these character types: uppercase letter, lowercase letter, numeric character, symbol character) which makes it harder to break. Do not use any part of your name, a nickname, or any other password that can easily be guessed.

Do Not Share Your Password
No one should ask for your password, not even your boss. If you get an e-mail message from someone claiming to be from the University asking for your password, you should not respond and should delete the message. Call the Help Desk immediately and they will advise you on how to proceed. Never share your password with anyone, including University staff or family members.

Secure Your Computer
Logging out of your account or locking your workstation when you walk away can save you from potentially harmful security breaches. If you do not log out of your account or lock your workstation when not in use, anyone can walk up to your computer and access your private data, e-mail account, etc. The University considers the account owner fully responsible for all account activities.

Do Not Respond to “Spam”
Responding to unsolicited e-mail only confirms that you have an active e-mail address and exposes you to additional solicitations and scams that can fill your inbox. Forward spam to JunkMailSubmission@mail.ccsu.edu.

Do Not Open Attachments From Strangers
Exercise caution with e-mail attachments, and never open those from unknown senders. E-mail attachments can potentially contain viruses, which can infect your computer and the our network.

Be Cautious When Using Public Computers
When using a public computer to access resources such as Outlook Web Access, the VPN, or Citrix, it is advised that you exit the browser after logging out. Use caution with any unfamiliar network or computer. Always use computers that are maintained by people you trust or ask if the computer is protected. If you use a public computer away from the the campus, change your password as soon as possible from a trusted computer.

Delete Unnecessary Programs
Your computer’s memory may be cluttered with programs that are unnecessary, such as Gator, Hotbar, Weatherbug, Yahoo! toolbar, and Google toolbar. Deleting these unnecessary programs will free up space on your hard drive and improve your computer’s performance.

Removing unnecessary or unwanted programs (Microsoft Windows XP):
Click on the Start menu. Click on Control Panel, and then double-click Add/Remove Programs. The Add/Remove Programs window will open. The window will contain a list of all programs on your computer’s hard drive. To remove a program, click on the program name and then click on the Remove button. If you do not know what a specific program does, look it up on the Internet before you remove it to determine if it is needed.

Install McAfee VirusScan + Anti-Spyware
Viruses can infect your computer without your knowledge and cause harm. They can eat up your computer’s memory, decrease performance, corrupt data, cause crashes, and are often very hard to get rid of.

It is very important to install virus scan software on your computer and to update it regularly. McAfee VirusScan helps keep your computer free of viruses, Trojan horses, and other malicious code. VirusScan software scans your computer’s hard drive and provides detailed reports of what it finds.

We provide McAfee VirusScan Enterprise + Anti-Spyware Module free to all students, faculty, and staff. The software is pre-installed on all campus computers. To download McAfee Enterprise for home use,visit www.ccsu.edu/its/downloads. For installation instructions, click on the “help” link next to the version of McAfee that you are downloading onto your computer.

Update McAfee VirusScan + Anti-Spyware
It is imperative that you update your virus scan program regularly! Viruses are constantly getting meaner, uglier, and sneakier. Updating is the only way to keep your virus scan program abreast of new viruses so it can detect and remove them from your computer. It is important that you update McAfee VirusScan every week to ensure that it is running at peak performance and is keeping your computer and our network virus free. Your on campus version of McAfee VirusScan is updated automatically. For instructions on how to update your home version of VirusScan, visit www.ccsu.edu/its/downloads and click the “help” link next to the version of McAfee VirusScan that you downloaded onto your computer.

Install and Update Spyware Removal Programs
Spyware is a type of software that covertly loads itself onto your computer, monitors Internet activity, and transmits information from your computer to someone else, all without your knowledge. Spyware can collect and transmit information such as e-mail addresses, passwords, and credit card numbers. In addition, spyware takes up memory space and eats up network bandwidth as it sends information back to the spyware’s home base through your Internet connection. Spyware can cause a myriad of problems within your computer, including system crashes and degraded performance.

To help combat spyware, install a good spyware removal program and make sure you update it regularly. We install McAfee VirusScan Enterprise + Anti-Spyware Module on all campus computers. It is also available for home use by all faculty, staff, and students (see below). If you do not use McAfee Enterprise, we recommend a program such as Ad-Aware, Spybot Search and Destroy, or Microsoft Windows Defender for your home computer. After you install a spyware removal program, you must update it regularly to download the latest definitions.

Visit www.ccsu.edu/its/downloads to download McAfee Enterprise for your home computer. You can download Ad-Aware and Spybot Search and Destroy from www.download.com. Microsoft Windows Defender can be downloaded from www.microsoft.com.

Weekly Computer Maintenance
We recommend that you perform each of the following tasks as part of a weekly computer maintenance program. This will help to keep your computer running at optimal performance.

Delete Internet Cache
Your computer stores information from all the web sites that you visit in a space called an Internet cache. This information can eat up memory and slow down your computer’s performance.

To delete your Internet Cache from Internet Explorer:
Open Internet Explorer. Click on Tools, then Internet Options. On the General tab, under the heading Temporary Internet files, click on the Delete Files button. A Delete Files warning box will open, click on the OK button to delete all temporary files.

Delete Cookies
Some web sites place cookies (small data files) on your hard drive. Cookies contain information the site can use to track such things as passwords, lists of pages you’ve visited, and the date on which you last visited a certain page. If your computer becomes infected with spyware or a virus, cookies are one of the first places it will look to for information about you.

To delete cookies from Internet Explorer:
Open Internet Explorer. Click on Tools, then Internet Options. On the General tab, under the heading Temporary Internet files, click on the Delete Cookies button. A Delete Cookies warning box will open, click on the OK button to delete all cookies.

Defragment Your Computer’s Hard Drive
Your computer saves information in blocks, in random available space on your hard drive. After a while, your computer uses up all of its contiguous storage space, and as a result, your computer slows down. Defragment your hard drive when your computer behaves sluggishly, when you install a new software program, or remove an existing software program.

To defragment your hard drive (Microsoft Windows XP):
Click on the Start menu. Click on All Programs, Accessories, System Tools, and then Disk Defragmenter. The Disk Defragmenter window will open. Click on Defragment. Depending on your hard drive, this may take up to one hour or more.

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