The Basics
About IT
Technology Support
BlueNet Account
E-mail
Network Space
Web Pages
Wireless
Computers & Software
The Blue Chip Card

About IT
Information Technology (IT)
We strive to provide state-of-the-art computing services to the University community. In addition to providing high speed wired connections to the entire campus, we also maintain wireless network access across the campus which provides the freedom of connecting to resources without the constraint of physical wires. The department is comprised of User Support Services, Technical Services, Academic/Instructional Computing, Administrative Technology Services, Banner Systems & Planning, and the Media Center.

User Support Services
We provide technical support to the University community. Whether you receive phone support from the Help Desk, see one of our Onsite Support Technicians in person, or attend one of our many workshops, you can be assured that you are receiving high quality service. Additionally, we are responsible for refreshing nearly all computers on campus and are here to assist you with pricing and recommendations for software and computer peripherals.

Technical Services
We are responsible for the installation and management of the University’s computing and networking infrastructure. Our duties include maintenance of all servers located in the University Data Center,
including the e-mail system, file and printer access, and web application and database servers. We also manage the voice and computer data network infrastructure, which is used to provide the campus with
Internet access, remote access services to campus technology, and network security.

Academic/Instructional Computing
Our group is responsible for the Marcus White Computer Lab. We are also responsible for installing, maintaining, and supporting all software available in various classrooms and labs on campus, including classrooms equipped with an Instructor Workstation. For more information on computer equipped classrooms and labs, see the section on computers and software. .

Banner Systems & Planning
Banner, an administrative software application designed specifically for higher education, is used to maintain student records, financial records, and other information. As the resource, planning, and liaison
office for all Banner projects, we serve as the CCSU project manager for Banner system upgrades with all major areas of the University and the Connecticut State University (CSU) System. We are directly involved with third party software interfaces and programming projects, especially in the areas directly involved with day-to-day University operations.

Administrative Technology Services
We are responsible for managing, programming, and supporting the Banner database. The Banner database is split between five programmers by functional area. Other services we provide include creating custom software to meet campus needs and report writing.

Media Center
We maintain facilities, materials, and equipment for the production, distribution, and utilization of instructional media. We also provide instruction and assistance with the purchase and effective utilization of media equipment and materials. For more information on services provided by the Media Center, see the section "The Resources."

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Technology Support
We are committed to providing high quality technical support through services offered by the Help Desk, Onsite Support, and Software Support & Training.

The Help Desk
We are the single point of contact for assistance with all supported software, hardware, and other IT services. We act as the liaison between all groups with IT and the University community. Support is provided to all faculty, staff, and students. We strive to resolve problems quickly and efficiently. To help expedite your call, please have the following information ready: BlueNet Account username (see BlueNet Account), Operating System (Windows 2000, XP; Mac OS X), and Computer Name (for University-owned computers). If you are experiencing network connectivity issues from your office, provide the data drop number (found on the network jack where you plug your computer in, next to the telephone jack).

Onsite Support
Our team works closely with the Help Desk to maintain hardware and software on all University computers. We strive to provide fast and reliable service when your computer issue cannot be resolved over the phone and requires a technician to visit your office. An Onsite Support technician will work with you to schedule an appointment at your convenience.

Note: All Onsite Support technicians are required to wear ID badges while working.

Software Support & Training
Our area provides a wide variety of training and development opportunities to faculty and staff. We maintain the Center for University Technology Training (CUTT) web site, which is a virtual center for training information. Visit www.ccsu.edu/cutt to view the Technology Development workshop schedule. Topics include Microsoft Office, Banner, CentralPipeline, Blackboard Vista, Digital Media, and more. Faculty and staff can also schedule individual or departmental training sessions as needed.

Self-Help & Banner Support
Visit www.ccsu.edu/its/usersupport/UserDocs to access online instructions and information on various technology topics. Self-paced learning for Microsoft Office 2007 is available through Microsoft’s Office Online web site. Visit http://office.microsoft.com for details. For Banner information and support, visit the Banner Support web site at www.ccsu.edu/bannersupport. For more information on Banner, see the section "The Systems."

TechTalk
Each month, we host TechTalk, which is a short information session on a current topic in technology. These sessions are usually held in the Philbrick Camp meeting room, located in the “drum” of the Student Center. TechTalks start at 12:30pm and generally do not last for more than 45 minutes. Refreshments are served. Come on down, get out of the office, and bring a friend! Learn more about how technology can make your life easier. Suggestions for topics are highly encouraged - please e-mail your suggestions to Amy Magno at magnoa@ccsu.edu.

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BlueNet Account
A BlueNet Account is a unique username and password assigned to each faculty, staff, and student at CCSU. Your BlueNet Account is used to access computing services both on and off campus; it is the only account you need to access most of our computer resources. Use your BlueNet Account to log in to campus computers, log in to CentralPipeline and all of its resources, including Blackboard Vista and Banner Web Services, access your CCSU e-mail, access the campus wireless network, access the Virtual Private Network (VPN) and Citrix, access many web-based systems, such as the Copy Center Online, MailFrontier Anti-Spam, WebNow, and more.

Requesting Your BlueNet Account
Faculty and staff need to request a BlueNet Account from the Information Technology department:
Open your web browser and navigate to the Information Technology web site at www.ccsu.edu/its.
Click on the “Request a BlueNet Account” link. The account request form will open in Adobe Acrobat Reader.

Print and complete the form, then fax, mail, or hand deliver it to IT (Henry Barnard Hall, Room 019).
Once your account has been created, either you or your department secretary will be notified. Along with your BlueNet Account username, you will be given a temporary password. You will need to reset your password using the directions below.

Resetting Your BlueNet Account Password
From a campus PC:
When you log in to a campus PC, you will be prompted to change your password 14 days prior to expiration. To reset your password, click on the Yes button at the Reset Password prompt, which will open the Password Reset window. To reset your password any time, press Ctrl + Alt + Del and click on the Change Password button.

From CentralPipeline:
Open your web browser and navigate to the CentralPipeline home page at http://pipeline.ccsu.edu. Click on the “reset your password” link and the Accounts Management system will open. Enter your 8-digit ID number (the 8-digit number grouping found on your Blue Chip ID Card), the last 4 digits of your social security number, and your date of birth, then click on the Submit button. Click on the “Password Reset” link and set your new password.

FYI: Any faculty or staff member with an existing computer account (formerly known as an NT account, CentralPipeline account, or computer account) already has a BlueNet Account.

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E-mail
All faculty, staff, and students with a BlueNet Account are automatically given an e-mail account. Your e-mail address is your BlueNet Account username followed by @ccsu.edu (for example, Mary Smith, with a BlueNet Account of smithm, will have an e-mail address of smithm@ccsu.edu). Your e-mail account has an initial quota of 150 megabytes.

Accessing Your E-mail
Microsoft Outlook
Once logged in to any PC on campus with your BlueNet Account, you can view your e-mail using Microsoft Outlook. To access Microsoft Outlook click on the Start menu, then click on E-Mail Microsoft Office Outlook. Microsoft Outlook opens and your e-mail is displayed.

Microsoft Entourage
Once logged in to any Mac on campus with your BlueNet Account, you can view your e-mail using Microsoft Entourage. For detailed instructions on configuring Microsoft Entourage for your e-mail account, visit www.ccsu.edu/its/usersupport/UserDocs or contact the Help Desk.

Outlook Web Access (OWA)
You can use Outlook Web Access to view your e-mail from any computer (PC or Mac) with Internet access: Open your web browser and navigate to www.mail.ccsu.edu. Enter your BlueNet Account username and password. You may want to change the Client and Security options.

Client options:
Premium - Provides all the features of Outlook Web Access. Basic - Provides fewer features, but faster performance than the Premium client.

Security options:
Public or Shared - Select this option if you are using a shared computer in a public location. This option will automatically log you out after 15 minutes of inactivity. Private - Select this option if you are using a private computer at home or in your office. This option will automatically log you out after 24 hours of inactivity.

Click on the Log On button. Outlook Web Access opens and your e-mail is displayed.

Citrix
You can also use Citrix to access Microsoft Outlook from any computer with an Internet connection.

Microsoft Outlook from Off Campus (PC Only)
You may use the full version of Microsoft Outlook (2003 or 2007) on your off campus computer to view your e-mail as long as you have a high-speed Internet connection.

To configure Outlook from off campus (one time set up):
Click on the Start button, click on Control Panel, then double-click the Mail icon.

Note: If you do not have a Mail profile on your computer, the Mail dialog box will open.

Click on the Add button and type the word Default in the Profile Name field, then click on OK.

If you are using Outlook 2003:
Click on the E-mail Accounts button and the E-mail Accounts dialog box will open. Select “Add new e-mail account,” then click on the Next button. Select “Microsoft Exchange Server,” then click on the Next button.

If you are using Outlook 2007:
Click on the check box in front of “Manually configure server settings”, then click on the Next button. Select “Microsoft Exchange,” then click on the next button.

In the Microsoft Exchange Server field, enter outlook.ccsu.edu and verify that “Use Cached Exchange Mode” is checked. In the User Name field, enter your BlueNet Account username.

Note: DO NOT CLICK on the “Check Names” button - you will “clock” for several minutes before receiving an error that you cannot connect to the Exchange Server.

Click on the More Settings button and the Microsoft Exchange Server dialog box will open. Click on the Connection tab. Under “Exchange over the Internet”, click on “Connect to my Exchange mailbox using HTTP” to place a check in the box.

Click on the Exchange Proxy Settings button and the Exchange Proxy Setting dialog box will open. In the URL field, enter www.mail.ccsu.edu and verify that “Connect using SSL only” is checked. Verify that “On fast networks, connect using HTTP first, then TCP/IP” is not checked. Verify that “On slow networks, connect using HTTP first, then TCP/IP” is checked.

Click on the OK button for all open dialog boxes. When you are back at the E-mail Accounts dialog box, click on the Next button, then the Finish button to complete the setup.

Note: For more detailed instructions (including screen captures) on how to set up Microsoft Outlook from off campus, visit www.ccsu.edu/its/usersupport/UserDocs.

To use Outlook from off campus:
Open Microsoft Outlook and click on the Connect button. In the User name field, enter ccsu_comp_srv\BlueNet Account username, enter your password, then click on the OK button.

Features of Microsoft Outlook
Microsoft Outlook is for more than just e-mail! It is a “personal information management” program, with features such as a calendar, contact list, task list, and a notes area. Use Outlook to keep your schedule, to-do list, and other important information all together in one place. Our Microsoft Exchange Server, which houses all of your Outlook content, is backed up nightly, so you will never have to worry about losing any of your information. Use Outlook in conjunction with a portable device, such as a Pocket PC or Palm Pilot, and have all of your information at your fingertips!

Outlook Calendar
Use the Calendar feature of Outlook to manage all of your appointments, meetings, and events. You can schedule both one-time and recurring appointments, complete with details and a reminder. Use Outlook to quickly schedule meetings with other people - no more sending e-mail messages back and forth to determine a meeting time! With calendar categories, you can easily organize your appointments and meetings and even color-code them for quick identification.

Outlook Contacts
Use the Contacts feature of Outlook to manage your address book. Keep track of important details, such as phone, fax, and mobile numbers, addresses, e-mail addresses, web site addresses, and more. Create distribution lists to quickly send messages to multiple contacts at once. You can even send e-mail and schedule meetings right from your contact list.

Outlook Task List
Use the Tasks feature of Outlook to keep track of your to-do list. Keep track of start and end dates for a task, and set reminders. Once a task is finished, you can even cross it out, just like on paper, but without killing a tree!

Learning Opportunities
Self-paced learning for Microsoft Outlook is available through Microsoft’s Office Online web site. Visit http://office.microsoft.com/outlook for details. We offer hands-on Outlook training. Visit www.ccsu.edu/cutt for the workshop schedule or to request training.

Listserv
Listserv is an automatic mailing list server. When e-mail is addressed to a listserv mailing list, it is automatically broadcast to everyone on the list. We maintain four listservs for the purpose of facilitating communication among faculty, staff, and students:

students@listserv.ccsu.edu - to send messages to all students subscribed to this listserv.

academicusers@listserv.ccsu.edu - to send messages to all faculty members subscribed to this listserv.

adminusers@listserv.ccsu.edu - to send messages to all administrative staff subscribed to this listserv.

campusforum@listserv.ccsu.edu - to send messages to the above three groups at once.

How to Subscribe
Open your CCSU e-mail account. Open a blank e-mail message. Click in the To field and type in the listserv address prefixed with “Join-” (for example, to join the faculty listserv, send a message addressed to Join-academicusers@listserv.ccsu.edu). Leave the subject field blank. Send the message. You will receive an e-mail message prompting you to verify your intent to subscribe.

How to Unsubscribe
Open your CCSU e-mail account. Open a blank e-mail message. Click in the To field and type in the listserv address prefixed with “Leave-” (for example, to leave the faculty listserv, send a message addressed to Leave-academicusers@listserv.ccsu.edu). Leave the subject field blank. Send the message. You will receive an e-mail message confirming that you have unsubscribed from the specified listserv.

For more information on CCSU’s listservs, visit www.ccsu.edu/its/usersupport/UserDocs.

Broadcast Messages
In order to distribute important University news to the campus community, a broadcast messaging utility is used. This messaging utility is available for use by designated University officials approved by the President. The broadcast messaging utility allows critical University messages to reach all CCSU e-mail accounts with no provision for “opting out.” Broadcast messages are restricted to the following categories of information deemed important to the unit addressed:

Campus Announcements - notices of importance to members of the University community (e.g., special announcements from the President, weather related cancellations, delays or closings, emergency notifications, information on major campus events, and important bulletins).

Facilities Management - notices concerning campus construction and other projects impacting daily operations.

Information Technology - notices concerning University computer services.

Human Resources - notices of essential Human Resources matters (e.g., payroll and benefits).

Business Services - notices of essential Business Services matters (e.g., policies and purchasing).

Public Safety - notices pertaining to parking, traffic, crime alerts, and campus safety issues.

Academic Affairs and Registration - notices pertaining to registration, grade posting, and transcript information.

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Network Space
Netshares are provided to all faculty and staff with a BlueNet Account. Every faculty and staff member has a personal netshare (also referred to as your “M:” drive) and every department has a departmental netshare (usually the “S:” drive). Netshares are accessible from any computer on or off campus and are backed up nightly to prevent loss of data in the event of server failure. Netshares are not only an easy way to have your files with you wherever you go, they are also the best way to keep your files safe.

On Campus Netshare Access
From a PC:
While on campus, netshares work like any other drive on your computer. Log in to any campus computer with your BlueNet Account username and password. Once logged in, click on the Start menu, then My Computer, and you will find your netshare(s) under the section titled Network Drives. Your personal netshare (M: drive) will be labeled with your BlueNet Account username and your departmental netshare (usually S: drive) will be labeled with the name of your department.

From a Mac:
To access your netshare from a Mac, you will need to connect to it. The first time you connect to your netshare, you can make it a Favorite Server so that it is always accessible. Click on the Go menu, then Connect to Server. In the Server Address box, type smb://files.ccsu.edu/netshare (replace netshare with your BlueNet Account username. For example, Mary Smith, with the BlueNet Account smithm, would enter smb://files.ccsu.edu/smithm).

Click on the Add (+) button to add it to the Favorite Servers list. Click on Connect. If prompted, enter your BlueNet Account username and password, then click on OK. Your netshare will open and also appear on the Desktop.

Off Campus Netshare Access
From a PC:
Open Internet Explorer. Click on the File menu, then Open (or press Ctrl + O). In the dialog box, type https://webfiles.ccsu.edu/netshare (replace netshare with your BlueNet Account username. For example, Mary Smith, with the BlueNet Account smithm, would enter https://webfiles.ccsu.edu/smithm).

Click on the check box in front of “Open as Web Folder” to place a check in the box, then click on the OK button. You will be prompted to log in. Enter your BlueNet Account username and password in the following manner:

If there are two fields to type in:
ccsu_comp_srv\BlueNet Account username and your password, then click on the OK button.

If there are three fields to type in:
Your BlueNet Account username, password, and ccsu_comp_srv, then click on the OK button.

From a Mac with OS X:
Click on the Go menu, then Connect to Server. In the Server Address box, type https://webfiles.ccsu.edu/netshare (replace netshare with your BlueNet Account username). Click on Connect. Enter your BlueNet Account username and password, then click on the OK button. Your netshare will open and also appear on the Desktop.

Using the Virtual Private Network (VPN)
Windows and Macintosh OS X users can also access both personal and departmental netshares through the VPN.

Modifying Netshare Files From Off Campus
Once you connect to your netshare from off campus, all files that need to be modified should be copied from the netshare to your computer’s hard drive for editing and then copied back to the netshare once the modifications have been made. This will prevent information from being lost in case the network connection is broken.

Editing an existing file once connected to your netshare:
Click and drag the file from the netshare window to the Desktop to create a copy on the Desktop.
Open the file from the Desktop, make your edits, then save and close the file. Click and drag the file from the Desktop back to the netshare window. If you are prompted to replace the existing file, click on the Yes button.

Creating a new file and adding it to your netshare:
Create a new file in any application. Save the new file to the Desktop and close the file. Click and drag the file from the Desktop to the netshare window.

M: Drive File Restoration
Corrupted or deleted files on your M: drive can be recovered by calling the Help Desk. Please provide your BlueNet Account username, the filename, and the last known date before deletion or corruption. Technical Services restores the file from the M: drive archive usually within 24 to 72 hours depending on whether a backup tape must be retrieved from off campus. The Help Desk will contact you upon restoration.

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Web Pages
Personal Web Pages
Faculty and staff with a BlueNet Account can develop and post a personal web page on our server. To request a web page, contact the Help Desk by e-mail or phone. Be sure to provide your name, department, and BlueNet Account username.

Departmental Web Pages
Every department has its own web page. To request access to modify your departmental web page, ask your department head (Dean, Chair, etc.) to send an e-mail to the Help Desk stating clearly the web page you would like access to (e.g. “I, Dr. Werner, Chair of Biology, hereby authorize Jane Smith to modify the Biology web page at www.ccsu.edu/biology.”).

Editing Web Pages with FrontPage
Microsoft FrontPage is a web editing tool used to edit personal and departmental web pages. FrontPage can be used both on and off campus. If you do not have FrontPage installed on your campus computer, contact the Help Desk. If you do not have FrontPage on your off campus computer, you can access it through Citrix (see page 49), or you can visit the IT Front Office and get a copy of the software (see page 30).

To edit a web page with FrontPage: Open Microsoft FrontPage. Click on the File menu, then Open Site.
In the Site Name field, type your complete web address (for example: http://www.ccsu.edu/its), then click on Open. You will be prompted to log in. Enter your BlueNet Account username and password in the following manner:

If there are two fields to type in:
ccsu_comp_srv\BlueNet Account username and your password, then click on the OK button.

If there are three fields to type in:
Your BlueNet Account username, password, and ccsu_comp_srv, then click on the OK button. The web page will open in FrontPage and any changes you make will be saved directly to the web server.

Note: Mac users can access FrontPage through Citrix.

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Wireless
The wireless network allows you the freedom to access the Internet, e-mail, and other web-based services from your mobile computer without the constraint of a physical wire. There are wireless access areas all around our campus.

How Does Wireless Work?
A wireless network functions like a standard wired connection, but uses radio frequencies instead of a cable to provide the network connection. In order to use the wireless network, your wireless network card must be configured with the SSID, or network name. Our SSID, “lighthouse” is broadcast continuously by each access point on campus, so your wireless network card should detect it automatically. As long as you stay near a wireless access point, you will have an Internet connection. All Windows-based computers connecting to the wireless network are required to run the Clean Access Agent. Clean Access verifies that your computer has proper updates (patches) and virus protection, ensuring that your computer is safe to be on the wireless network. While connected to the wireless network, the Clean Access Agent will remain behind the scenes protecting your computer and the network.

Hardware Requirements
Any mobile computer with an integrated wireless network card will work on the wireless network. Any 802.11b or 802.11g wireless network card will work on the wireless network. Refer to the manufacturer’s hardware and system requirements before purchasing a wireless network card.

Operating System Requirements
Windows 2000, XP, and Vista are operating systems that have been configured and tested with our wireless network. Mac OS X with Cisco Aironet 350 Series Client Adapter and an Apple Airport Card is supported on the wireless network.

Wireless Policies & Privileges
The wireless network is not designed to replace the wired network on campus, in residence halls, and in offices, but rather to supplement existing services. It is to be used by faculty, staff, and students; limited access is available to guests. The wireless network is based on the 802.11 standards and uses Cisco’s Clean Access system to protect the network.

Limitations
The wireless network has bandwidth (speed) limitations compared to the wired network. Since it is a shared resource, the following limitations apply: You should not download large files over the wireless network, and you should not stream video or audio (larger than 50 Kbps) over the wireless network.

Wireless Access Areas
Most of the buildings, residence halls, and open outdoor areas have wireless network access. Visit www.ccsu.edu/wireless for a current map of wireless access areas. While you are connected to the wireless network, your wireless network card continuously searches for stronger signals and switches over with uninterrupted service. If you leave a wireless access area, your computer will disconnect from the wireless network.

Getting Started - Windows PC Users
The first time you connect to CCSU’s wireless network, you will need to install the Cisco Clean Access Agent: Open your web browser and the Clean Access Network Authentication page will open automatically. Enter your BlueNet Account username and password, then click on Continue. Click on the Download Clean Access Agent button and follow the on-screen instructions to install the Clean Access Agent.

Once the Clean Access Agent is installed, you will be prompted to log in again. Enter your BlueNet Account username and password, then click on Login. The Clean Access Agent will scan your computer to verify that you have proper virus protection and the latest Windows Updates. If your computer does not meet the requirements, you will be granted temporary and restricted access. Follow the on-screen instructions to satisfy the requirements. Once you have satisfied all of the requirements, you will receive a message that you are successfully logged in to the network. Click on the OK button.

The Clean Access Agent icon will appear in your System Tray (near the clock). You are now connected to the wireless network and may use the Internet and other network services. While logged in to the wireless network, the Clean Access Agent will remain behind the scenes protecting the network. You will be prompted to log back in to Clean Access every time you disconnect from the wireless network or restart your computer. Each time you log in, Clean Access will scan your computer for the proper virus protection and the latest Windows Updates.

Wireless Access for Mac Users
The Clean Access Agent is not required for Mac users. To connect to the wireless network from a Mac:
Verify that Airport is turned on. Open your web browser and the Clean Access Network Authentication page will open automatically. Enter your BlueNet Account username and password, then click on Continue. You are now connected to the wireless network and may use the Internet and other network services.

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Computers & Software
Office Computers
We recognize that technology is an integral part of teaching, research, and administration at the University. It is our intention to provide appropriate and current technology to faculty and staff on a regular basis.

All full-time employees will be provided with one computer. The current standard choices are a PC (desktop or laptop) or a Macintosh (desktop or laptop). If you require additional components not part of our standard configuration, we will review the request and may deem it necessary for individual departments to contribute towards any extra costs. Computers for auxiliary needs, including part-time staff use, may also be requested.

To view the complete Technology & Computer Replacement Policy for Faculty & Staff, visit www.ccsu.edu/its and click on the “Policies” link.

Part-time Faculty Computer Loan Program
Due to limited available office space on campus for part-time faculty, the University has devised a computer loan program. Part-time faculty are eligible to borrow a used computer from the University to bring home and use for University business.

To view the Part-Time Faculty Computer Loan Program policy and instructions, visit www.ccsu.edu/its and click on the “Policies” link.

Loaner Laptop Program
The Loaner Laptop Program is designed to offer you a laptop computer to check out for conferences or to use for special University projects. Laptops are offered in both PC and Macintosh platforms (we have some Tablet PCs available also), and can be checked out for a period of up to five weeks. Essential accessories are provided, such as the power supply, network cable, modem cable, mouse, video cable, and instructions.

Reservations must be made at least two days prior to the date of borrowing. However, since the laptop supply is limited, you are encouraged to reserve laptops as early as possible to ensure availability.

To reserve a loaner laptop, please send an email to the Help Desk at hd_comment@ccsu.edu with “Loaner Laptop” in the subject line. Please indicate whether a PC or Macintosh is preferred and what dates the laptop will be needed. Once the request is submitted, you will receive a response indicating whether there are laptops available, as well as arrangements on a time for the laptop to be picked up.

If a laptop is lost, stolen, or damaged, the borrowing department is responsible for its replacement or repair. It is also important to note that all data is erased from loaner laptops after they are returned to our department.

For technical assistance on a loaner laptop, contact the Help Desk.

Purchasing Assistance for Business Use
We are here to assist you with getting pricing on all computer related equipment. Detailed recommendations and pricing information can be accessed via CentralPipeline: Log in to CentralPipeline at http://pipeline.ccsu.edu. Click on the Administrative Resources tab. From the Pricing Information for Technology Related Purchases channel, click on the “Click here for detailed pricing information” link. You may also contact Amy Magno via e-mail at magnoa@ccsu.edu or (860)832-1719 to discuss your needs.

Purchasing Assistance for Home Use
We are often asked to recommend computers for home use. Since computers are available with many different options, we have listed a few basic recommendations on our web site. Visit www.ccsu.edu/its and click on the “Purchasing Assistance” link for details.

Buying Dell Computers
Through an arrangement with Dell, CCSU students, faculty, and staff receive discounts on computers, peripherals, and software. For more information, visit www.dell.com/ccsu.

Buying Apple Computers
Through an arrangement with Apple, CCSU students, faculty, and staff receive discounts on computers and peripherals. For more information, visit www.apple.com/edu/ccsu.

Computer Equipped Labs & Classrooms
Academic/Instructional Computing maintains the software for many of the campus computerlabs and fully computerized classroomsincluding Maria Sanford Rooms 210, 221, and 310; Copernicus Rooms 224-13 and 224-14; and Vance Academic Center Rooms 003, 004, 005, 006, 108, 202, 203, 205, and 206. Access to these classrooms or labs is granted through the regular room scheduling process.

Nearly all classrooms are equipped with Instructor Workstations. An Instructor Workstation classroom has the traditional student desks and a multimedia station for the instructor only. All systems are equipped with a networked computer, VCR/DVD player, ceiling mounted LCD video/data projector, switching system, audio amplifier with wall mounted speakers, and a wall screen. Some rooms also have a video document camera.

Please contact your Department Chair, Dean, or the Registrar’s Office to arrange scheduling of these classrooms. To obtain a system key and printed operatinginstructions, please visit the Faculty Computing Center in Willard Hall, Room 15 for a quick training session.

Lab and Classroom Software Upgrades
Academic/Instructional Computing upgrades all system software in classrooms and labs for which they are responsible during the summer. It is imperative that your upgrade/new software requests be placed with them before the end of the Spring semester to ensure adequate lead time and proper licensing. Please contact Lisa (Ricci) Washko at ricci@ccsu.edu or (860)832-1721 for more information.

Instructor Workstation Quick Reference
To obtain a system key and printed opearting instructions, please visit the Faculty Computing Center in WIllard Hall, Room 15 for a quick training session.

Basic operating instructions for all Instructor Workstations:
Press and hold the green Display Power button to turn on the projector. Choose the corresponding labeled buttons to project the PC, laptop, or VCR/DVD player. Adjust the volume. Log off the computer and turn off the projector when finished (press and hold the green Display Power button). If you experience problems with an Instructor Workstation, please contact the Help Desk at (860)832-1720 so that the problem can be resolved as soon as possible.

Marcus White Computer Lab
The Marcus White Computer Lab is comprised of 230 computers (a mix of PCs and Macs), several printers, and text/graphic scanners. This lab is available to all faculty, staff, and students with a valid Blue Chip ID Card and BlueNet Account. During the regular semester, we are open Monday through Thursday 8:30am - midnight, Friday 8:30am - 6:00pm, Saturday 9:00am - 6:00pm, and Sunday 1:00pm - 10:00pm. Occasionally there may be special hours due to a holiday or event; check the web site at www.ccsu.edu/its/academic/mwlab.htm for special hours.

The Marcus White Computer Lab also houses a PC classroom (33 student workstations and an Instructor Workstation with a projector), and a Macintosh classroom (24 student workstations and an Instructor
Workstation with a projector). To reserve either classroom for academic purposes, please contact Lisa (Ricci) Washko at ricci@ccsu.edu or (860)832-1721.

Faculty Computing Center (FCC)
We are located in Willard Hall, Room 15, and are here for faculty use to develop a wide variety of computer applications for teaching, research, and publication. The FCC is equipped with software and hardware for both Windows and Macintosh platforms. Staff is available to assist with this facility and provide just-in-time technology assistance. We are open Monday through Thursday, 9:00am - 8:00pm and Friday 9:00am - 5:00pm. For more information about the FCC, visit www.ccsu.edu/media/fcc.

Available Software
Software installed in most computerized classrooms and the Marcus White Computer Lab:

Software installed on the Macintosh computers in the Marcus White Computer Lab:

Campus Software License Agreements
Microsoft Campus Agreement
We have site licenses for many Microsoft products including Word, Excel, PowerPoint, Outlook, Publisher, Access, FrontPage, Project, Visio, VisualStudio.Net, and the Windows operating system.

Under the Microsoft Campus Agreement, software is also available for home use under these terms: Faculty and staff have the right to use one copy of a limited selection of products on either a home or portable computer for work-related purposes. If you terminate employment from the University, you must uninstall the software. The software is not to be distributed to friends or family.

Current Microsoft software available for home use:
FrontPage, Office 2007 Enterprise Edition (for PC, includes Access, Excel, InfoPath, OneNote, Outlook, PowerPoint, Publisher, and Word), Office 2004 for Mac, Project, Windows XP, Visio, and Visual Studio.Net.

If you would like a copy of the software, please visit the IT Front Office located in Henry Barnard Hall, Room 019. There is a limit of one copy per employee. You will be asked to show your Blue Chip ID Card, review the Microsoft agreement, and sign a form acknowledging you have read the agreement and received a copy of the software. To learn more about our campus agreement with Microsoft, visit www.microsoft.com/Education.

Apple Maintenance Program
We have an agreement with Apple called the Apple Maintenance Program. This program has two components:

Get Current - provides all Macintosh clients with the latest operating system or the highest one their computer can handle.

Stay Current - provides all Macintosh clients with upgrades to future operating system releases and is renewed yearly.

Individual departments do not need to consider these upgrades in their budgets. Please contact the Help Desk at (860)832-1720 to request an upgrade.

Note: There is no “Home Use” option as part of the Apple Maintenance Agreement.

McAfee VirusScan Enterprise + Anti-Spyware Module
It is very important to have virus protection software on your computer and to update it regularly. We have a site license for the McAfee VirusScan Enterprise + Anti-Spyware software. This software is pre-installed on all campus computers. Faculty, staff, and students are allowed one copy of McAfee VirusScan Enterprise for home use. To download McAfee VirusScan Enterprise on your home computer, visit www.ccsu.edu/its/downloads.

SAS, SPSS, MiniTab, and Maple Licensing
We have site licenses for the statistical packages SAS and SPSS. Licenses Minitab and Maple are also available. These applications can be accessed on or off campus via Citrix.

Adobe Licensing
We have limited licenses for various Adobe products (Acrobat Professional, Dreamweaver), which can be accessed on or off campus via Citrix.

Microsoft Office 2007
We are planning to upgrade the entire campus to Microsoft Office 2007 by the end of the Fall 2007 semester. This new version of Office features a totally revamped user interface and is packed with new features – all designed to help you work smarter, not harder. The “Office Fluent” interface features “just-in-time” access to tools you need using Ribbons, Tabs, Galleries, and more. Some new features include: XML-based file formats, which makes files smaller and less prone to corruption, citation and bibliography creator in Word 2007, built-in RSS (Really Simple Syndication) reader in Outlook 2007, enhanced typography and graphic effects in PowerPoint 2007, and new products such as InfoPath (for creating interactive forms) and OneNote (for note-taking).

In order to assist with the transition, we will offer workshops throughout the Fall and Spring semesters. Visit the Center for University Technology Training web site at www.ccsu.edu/cutt for a complete workshop schedule. If you are unable to attend a workshop, Microsoft offers a variety of web-based tutorials for Office 2007 on their web site, located at http://office.microsoft.com.

For more information on our transition to Office 2007, please visit www.ccsu.edu/its and click on the “Microsoft Office” links.

Microsoft Windows Vista
We are currently working on testing the new Windows Vista operating system with tentative plans to start upgrading computers on campus during the summer of 2008. Limited support will be available via the Help Desk. For now, we can provide assistance in connecting to campus systems from off campus and from the residence halls.

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The Blue Chip Card
The Blue Chip Card is not just an ID; It is a campus everything card! One of the first things every new student, faculty, and staff member must do when they arrive on campus is get their University identification card, otherwise known as the Blue Chip Card. The Blue Chip Card is a necessary and important part of your campus experience.

Use it to:
Access various campus locations, such as parking garages, and residence halls, purchase meals anywhere on campus (and recieve a 20% discount at certain locations on campus), purchase meals, goods, and services from a variety of off campus merchants, borrow resources from the Elihu Burritt Library, pay for photocopies, pay for computer printing, make purchases at the Bookstore in the Student Center, make purchases from campus snack and soda machines, and make payments to the Bursar’s Office and other CCSU departments.

Getting a Blue Chip Card - Four Easy Steps
Go - to the Card Office located inside the Bookstore at the Student Center. Show - the ID Card Authorization form provided to you by the Human Resources department, which includes your name and 8-digit ID number. Smile - a member of the Card Office staff will take your picture. Wait - in a few minutes your card will be ready.

Blue Chip Accounts
There are two accounts associated with your Blue Chip Card: a Blue Chip debit account, and an optional bank account with Achieve Financial Credit Union.

Everyone with a Blue Chip Card has a Blue Chip debit account automatically set up; it is your choice whether or not to take advantage of the account. The account works just like a regular bank debit account. You deposit money into the account prior to spending it. Every time you use your Blue Chip Card to make a purchase on campus or at participating off campus locations, the card reader will record your transaction, subtract the funds from your account, and instantly display the remaining balance. If you do not have funds available, you will not be able to make purchases.

Blue Chip Card holders who become members of Achieve Financial Credit Union can activate their Blue Chip Card so it can be used as an ATM card. Use your Blue Chip Card at any ATM machine on the Cirrus, NYCE, SUM, or MasterCard Network. You can have any reimbursements, as well as CCSU employment earnings, directly deposited to your Achieve account.

Making Deposits
You can deposit money into your Blue Chip debit account in many ways:

Online Credit Card Deposits
Log in to CentralPipeline at http://pipeline.ccsu.edu, click on the “Blue Chip Card - Add Money” link, then click on the “Blue Chip Deposit” link.

On Campus Deposits
Visit one of six conveniently located Card Value Centers to deposit cash. These machines accept $1, $2, $5, $10, and $20 bills. They are located in: Elihu Burritt Library (next to the Reserve Room), Marcus White Computer Lab, Police Station, Student Center (near the Info Desk), Student Center (outside of the Bookstore - this machine also accepts $50 and $100 bills), and Sheridan Hall Lobby.

The Card Office or Bursar’s Office
Deposits can be made by cash, check, Visa, MasterCard, or Discover.

By Phone
Call the Card Office at (860)832-2140 to make a deposit by Visa, MasterCard, or Discover.

By Mail
send a check made payable to “CCSU” to:
CCSU Card Office
Student Center 106
1615 Stanley Street
New Britain, CT 06050

Replacing Your Card
Report lost or stolen cards immediately to the Card Office (during business hours) by calling (860)832-2140, or the CCSU Campus Police (after hours) by calling (860)832-2375.

A hold can be placed on your account to prevent any charges from being made. There is a fee for replacement cards. However, if your card is rendered unusable from regular use, return it to the Card Office and a new card will be issued to you at no charge. If you undergo a name change or change your status, a new card will be issued at no charge. For more information, visit www.cardoffice.ccsu.edu and click on the “Lost or Damaged” link, or contact the Card Office.

Purchasing Locations

* Subject to Change

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