DOES OUR SERVICE MAKE THE GRADE?

This is an interactive form that will be e-mailed directly to the office of the chief of police.  If you prefer, you may print and mail this form to::

Office of the Chief of Police
CCSU Police Department
PO Box 4010
1615 Stanley Street
New Britain, CT 06050

Dear Member of the CCSU Community.

The CCSU Police Department always welcomes feedback about the quality of service we provide.  Using this special Report Card, please take a few moments to tell us what you think about our recent contact with you.  We especially appreciate comments and suggestions that help us improve our service.  Your comments really do make a difference.

Because we value your candid opinion, this Report Card is anonymous unless you choose to fill out the optional box.  In any event, your feedback will remain confidential unless you want us to contact you.

 Thank you for helping us better serve our campus community.

Sincerely,

Jason B. Powell

Director of Public Safety / Chief of Police

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Central Connecticut State University

Public Safety / CCSU Police

 

 

1.  What is your primary status at CCSU?				---------------Select One--------------- Student Faculty Staff Visitor Other
2.  When did we provide service to you?
Date:
Day of the Week:				---------------Select One--------------- Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Time:				---------------Select One--------------- 7 a.m.— 3 p.m. 3 p.m.— 11 p.m. 11 p.m.—7 a.m.
3.  What type of service did we provide?				---------------Select One--------------- Crime/Incident Reporting Information Citation Appeal Escort Medical Assistance Investigation Parking or Traffic Complaint Other
4.  How did you contact us?				---------------Select One--------------- Called 911 Emergency call box Telephone - 832-2375 Encountered officer on campus The police contacted me Visit to Police Headquarters
5.  Who primarily assisted you?				---------------Select One--------------- CCSU Police Dispatcher CCSU Police Officer Office staff Student employee Not sure

6.  For each item below, please mark the grade you think we earned for our service on this occasion:  A=Excellent, B=Good, C=Average, D=Below Average, F=Failing. If certain assistance did not apply, check NA=Not Applicable.
 

A. Telephone Assistance			NA
		A	B	C	D	F
1.	Helpfulness
2.	Courtesy
3.	Knowledge
4.	Promptness

 

B.  Office Staff Assistance			NA
		A	B	C	D	F
1.	Helpfulness
2.	Courtesy
3.	Knowledge
4.	Promptness

 

C.  Officer Assistance			NA
		A	B	C	D	F
1.	Helpfulness
2.	Courtesy
3.	Knowledge
4.	Concern
5.	Image
6..	Response Time

7.  Overall Service
All things considered, what is our “final grade” for our service on this occasion?	-Select One- A B C D F
8.  DID WE EARN EXTRA CREDIT?  If you feel a public safety employee was especially helpful or provided outstanding service, please tell us about it so that we may express our appreciation. Name of officer or staff member:

9.  Comments:

10.  OPTIONAL (Check one or both of the following and fill in below.)
	I would like a response to my comments or concerns.
	You may contact me if you think I could be of help in solving a problem or implementing a suggestion I made.

Your name:

Address:
City:
State:
Zip Code:
Email:
Telephone:

Comments:  What did we do well?  What can we do better?