Gallagher Bassett Services, Inc./MedInsights administers the State of Connecticut's Workers' Compensation Program.
Gallagher Bassett provides a 24-hour Injury Hotline, telephone case management, utilization review, medical bill review and field case management through its wholly-owned subsidiary, MedInsights, which is headquartered in Franklin, Tennessee. The claims reporting telephone number is 1-800-828-2717.
When an injury occurs at work and the injury does not require immediate emergency* medical treatment, please follow these steps:
1) An injured employee reports the workplace injury to his/her supervisor immediately. He/She seeks appropriate medical attention within the State's WCOMP managed care network. Please click on the links to view a Provider Directory and Pharmacy Listing. For immediate (non-emergency) treatment, Monday-Friday, 8:00 am to 5:00 pm (no appointment necessary), employee may go to:
MedWorks THOCC Occupational Health
375 East Cedar St. or 440 New Britain Ave.
Newington, CT 06111 Plainville, CT 06062
(860) 667-4418 (860) 747-9441
2) The supervisor must gather the facts regarding the incident – date, time of day, location, how the injury occurred and injury type.
3) The supervisor will then complete the Injury Report Form and report the injury to MedInsights (1-800-828-2717) to establish the claim in their automated system.
4) The supervisor must then forward the original form (signed) via interoffice mail to Human Resources, Attn: Norma Rivera, Davidson Hall Rm. 119.
*In the event of an emergency, please dial 911 to access immediate medical treatment. Follow steps 2 and 3 above once emergency treatment has been sought.