WORKERS' COMPENSATION

GAB Robins North America, Inc./MedInsights administers the State of Connecticut's Workers' Compensation Program.

GAB Robins provides a twenty-four hour Injury Hotline, telephone case management, utilization review, medical bill review and field case management through its wholly owned subsidiary, MedInsights, which is headquartered in Franklin, Tennessee.  The claims reporting telephone number is 1-800-828-2717.  

When an injury occurs at work and the injury does not require immediate emergency* medical treatment, please follow these steps: 

1) An injured employee reports the workplace injury to his/her supervisor immediately. She/he seeks appropriate medical attention within the State's WCOMP managed care network. Please click on the links to view a Provider Directory (or call 1-866-348-3887) and a Pharmacy listing.

2)  The supervisor must gather the facts regarding the incident - date, time of day, location, how the injury occurred and injury type.

3)  The supervisor or the employee reports the incident to the Human Resources Department by calling Norma Rivera at x22305.  A report form will be forwarded to the appropriate supervisor for review and signature.  The supervisor will then report the injury to MedInsights (1-800-828-2717) to establish the claim in their automated system.

*In the event of an emergency, please dial 911 to access immediate medical treatment.   Follow steps 2 and 3 above once emergency treatment has been sought.