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FAQ

Where is ResNet Available?  Can I Run a Game Server?  
I Can't Connect to ResNet.  What Should I Do?
Are any Other Internet Devices Allowed on the Network?
Can I Connect to ResNet Using My 56k Modem?  Does ResNet Run Any Computer Labs?  
What Kind of Ethernet Card do I Need?
What Kind of Cable?  
Where Can I Go for System Outages & Updates? 
Will ResNet Install my Ethernet Card?
Why Won't Microsoft Windows Update Run? 
Why is My Wireless Connection Running Slow?  What do I do if I Think I Have a Virus on my Computer?  
What Type of Content am I Allowed to Download?  Where can I Find Anti-Virus Software?  
Can I Run My Own Server (Web, FTP, etc.)?  Where Can I Find More Information About Campus Technology?  

For other IT related questions, please visit IT's Self-Help page.

Where is ResNet Available?       
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ResNet is available to any student living in a residence hall at CCSU.  ResNet Walk-In Support is available to all CCSU students.
  
I Can't Connect to ResNet, What Should I Do?
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Be sure to visit the Connecting to ResNet page first.  If you are still having trouble, you can:
 
Can I Connect to ResNet Using My 56k Modem?
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No, ResNet is a direct, high-speed Internet connection that requires a 10/100Base-T Ethernet card.  A modem is a dial-up connection that uses a phone line and is not compatible with ResNet.
 
What Kind of Ethernet Card Do I Need?  What Kind of Cable?
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Be sure it is a 10/100Base-T Network Interface Card (NIC) with an RJ-45 port.  The cable used to connect to ResNet is a Category 5 cable (Cat-5).
 
Will ResNet Install My Ethernet Card?
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No, ResNet technicians cannot open a resident's computer under any circumstance. 
 
Why is My Wireless Connection Running Slow?
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While in the residence halls, connect directly to the Internet using an Ethernet cable;  it is faster and more reliable than wireless. Disable your wireless when using an Ethernet cable.
 
Will ResNet Install My Ethernet Card?
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What Type of Content am I Allowed to Download?
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Anything not prohibited by federal, state, or university laws.
 
Can I Run My Own Server (Web, FTP, etc.)?
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Yes. Students are allowed to run their own servers but they are only localized to the Intranet; they can only be viewed/accessed while on campus.  Servers cannot:

  • contain illegal information.
  • cause stress on the network.
  • serve any purposes that may be detrimental to the university.
 
Can I Run a Game Server?
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Game servers are limited to the Intranet only.  Off-campus users cannot join your game and you cannot join theirs. 
 
Are Any Other Internet Devices Allowed on the Network?
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We allow other devices to access the Internet, such as Microsoft Xbox, Sony Playstation, Nintendo Wii, and Tivo. These devices are automatically registered for use on our network when you plug them in. If your device is not working properly, please use our web-based registration form to request access for your device.
 
Does ResNet Run Any Computer Labs?
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Yes.  ResNet runs computer labs in each of the residence halls.  These labs are open 24 hours and can be accessed by swiping your Blue Chip ID card at the door and entering your six-digit birth date (i.e. June 24, 1985 would be entered as 062485).  If you are experiencing problems getting into the lab, contact your RA/RD to gain access.
 
Where Can I go for System Outages & Updates?
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Updates are posted in each computer lab, in the residence halls, online, and by calling the IT Announcement Line at (860)832-2999.
 
Why Won't Microsoft Windows Update Run?
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Microsoft Windows Update may not run because of corrupted or unregistered DLL files within Windows.  Please contact the IT Help Desk at (860) 832-1720  for assistance.  They can help you re-register the DLL files.  If this does not work, you may need to contact your computer's manufacturer for a resolution.
 
What do I do if I Think I Have a Virus on my Computer?
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If your computer is running slow, abnormal, or if you think you have a virus, please disconnect your computer from the network.  Staying connected may cause the virus to spread to your fellow residents.  Call the IT Help Desk at (860) 832-1720 immediately for technical support or to schedule an appointment for a ResNet Technician to diagnose the issue.
 
Where Can I Find Anti-Virus Software?
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IT provides McAfee VirusScan Enterprise + Anti-Spyware Module free to all students, faculty, and staff.  To download McAfee Enterprise for home use, visit IT Downloads .  For installation instructions, click on the Instructions link next to the version of McAfee that you are downloading onto your computer.
 
Where Can I Find More Information About Campus Technology?
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IT prints Tech4U@CCSU: a comprehensive guide to all the technology available on campus.  Student guides are available in the residence hall computer labs, the Student Center, the Marcus White Computer Lab, and the IT department (Henry Barnard 019).  Tech4U is also available online





Need Technical Support?

 

Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
860-832-1720
techsupport@ccsu.edu
  
Walk-in Technology Support
Click here for support information.

 

Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.

 

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