Where is ResNet Available? | back to top |
ResNet is available to any student living in a residence hall at CCSU.
ResNet Walk-In Support is available to all CCSU students.
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I Can't Connect to ResNet, What Should I Do? | back to top
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Be sure to visit the Connecting to ResNet page first. If you are still having trouble, you can:
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Can I Connect to ResNet Using My 56k Modem? | back to top
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No, ResNet is a direct, high-speed Internet connection that requires a
10/100Base-T Ethernet card. A modem is a dial-up connection that uses
a phone line and is not compatible with ResNet.
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What Kind of Ethernet Card Do I Need? What Kind of Cable? | back to top
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Be sure it is a 10/100Base-T Network Interface Card (NIC) with an RJ-45
port. The cable used to connect to ResNet is a Category 5 cable
(Cat-5).
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Will ResNet Install My Ethernet Card? | back to top
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No, ResNet technicians cannot open a resident's computer under any circumstance.
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Why is My Wireless Connection Running Slow? | back to top
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While in the residence halls, connect directly to the Internet using an
Ethernet cable; it is faster and more reliable than wireless. Disable
your wireless when using an Ethernet cable.
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Will ResNet Install My Ethernet Card? | back to top
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What Type of Content am I Allowed to Download? | back to top
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Anything not prohibited by federal, state, or university laws.
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Can I Run My Own Server (Web, FTP, etc.)? | back to to |
Yes. Students are allowed to run their own servers but they are only
localized to the Intranet; they can only be viewed/accessed while on
campus. Servers cannot:
- contain illegal information.
- cause stress on the network.
- serve any purposes that may be detrimental to the university.
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Can I Run a Game Server? | back to top
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Game servers are limited to the Intranet only. Off-campus users cannot join your game and you cannot join theirs.
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Are Any Other Internet Devices Allowed on the Network? | back to top
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We allow other devices to access the Internet, such as Microsoft Xbox,
Sony Playstation, Nintendo Wii, and Tivo. These devices are
automatically registered for use on our network when you plug them in.
If your device is not working properly, please use our web-based registration form to request access for your device.
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Does ResNet Run Any Computer Labs? | back to top
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Yes. ResNet runs computer labs in each of the residence halls. These
labs are open 24 hours and can be accessed by swiping your Blue Chip ID
card at the door and entering your six-digit birth date (i.e. June 24,
1985 would be entered as 062485). If you are experiencing problems
getting into the lab, contact your RA/RD to gain access.
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Where Can I go for System Outages & Updates? | back to top
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Updates are posted in each computer lab, in the residence halls,
online, and by calling the IT Announcement Line at (860)832-2999.
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Why Won't Microsoft Windows Update Run? | back to top
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Microsoft Windows Update may not run because of corrupted or
unregistered DLL files within Windows. Please contact the IT Help Desk
at (860) 832-1720 for assistance. They can help you re-register the
DLL files. If this does not work, you may need to contact your
computer's manufacturer for a resolution.
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What do I do if I Think I Have a Virus on my Computer? | back to top
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If your computer is running slow, abnormal, or if you think you have a
virus, please disconnect your computer from the network. Staying
connected may cause the virus to spread to your fellow residents. Call
the IT Help Desk at (860) 832-1720 immediately for technical support or
to schedule an appointment for a ResNet Technician to diagnose the
issue.
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Where Can I Find Anti-Virus Software? | back to top
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IT provides McAfee VirusScan Enterprise + Anti-Spyware Module free to
all students, faculty, and staff. To download McAfee Enterprise for
home use, visit IT Downloads
. For installation instructions, click on the Instructions link next
to the version of McAfee that you are downloading onto your computer.
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Where Can I Find More Information About Campus Technology? | back to top
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IT prints Tech4U@CCSU: a comprehensive guide to all the technology
available on campus. Student guides are available in the residence
hall computer labs, the Student Center, the Marcus White Computer Lab,
and the IT department (Henry Barnard 019). Tech4U is also available online .
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