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Connecting to ResNet


About Cisco Clean Access

We use Cisco Clean Access in order to provide residence hall students with safe access to the network and Internet.  Computer viruses are a serious threat to the network; a virus attack on a single computer is capable of infecting the entire network and disrupting network services for everyone.  With the vast array of virus outbreaks today, it is imperative that your computer is patched running proper virus protection.  For this reason, all Windows-based computers connecting to the residential network are required to run the Cisco Clean Access Agent.  Cisco Clean Access verifies that your computer has proper updates (patches) and virus protection, ensuring that your computer is safe to be on the network.  While connected to the residential network, the Cisco Clean Access Agent will remain behind the scenes protecting your computer and the network.  You will be prompted to log back in to Cisco Clean Access once per week and every time you reboot your computer.  Each time you log in, Cisco Clean Access will scan your computer for the proper virus protection and the latest Windows Updates.  If at any time your computer does not meet the specified requirements, you will be granted temporary and restricted access to allow you time to satisfy these requirements.

 

Equipment Needed

  • A PC or Mac with a supported operating system (Windows 2000, XP, or Vista; Mac OS X).  For more information, see Levels of Support .
  • An installed and functioning 10/100 Base-T Network Interface Card (NIC) or 802.11b/g wireless network card.
  • A Category 5 network cable (also referred to as an RJ-45, Cat5, or ethernet cable).
    Note: A telephone cable will not work as a network cable because the connector is too small.  Network cables can be purchased anywhere computers are sold. 

 

Preparing Your Computer for ResNet

(Windows-based computers only)
  • Apply all of the latest Windows Updates to your computer.  They are available here.
  • Install an anti-virus program on your computer.  McAfee Virus Scan Enterprise is offered free of charge to students.  To download a copy, visit IT's downloads page.  
  • Remove spyware from your computer using a spyware removal tool (include with McAfee VirusScan Enterprise).
  • Uninstall programs such as pop-up blockers and pper-to-peer applications (Kazaa, BearShare, Limewire, etc.).
  • Turn off all ifrewalls, including Microsoft's firewall or third party firewalls (or reconfigure your firewall to allow Cisco Clean Access).
  • When you connect your computer in your room, you will be required to log in to the network and install the latest version of Cisco Clean Access, which is used to verify that you have proper virus protection and the latest Windows Updates.  

Getting Started with ResNet

  1. Plug one end of your network cable into the network card on the back of your computer and the other end into the data jack on the wall.
  2. Turn your computer on and open your web browser. The Clean Access Network Authentication page will open automatically.
  3. Enter your BlueNet Account username and password, then click on Continue
    (Mac users: Stop here; you do not need to install Clean Access and may now use the Internet and other services).
  4. Click on the Download Cisco Clean Access Agent button and follow the on-screen instructions to install the Cisco Clean Access Agent.
  5. Once the Cisco Clean Access Agent is installed, you will be prompted to log in again. Enter your BlueNet Account username and password, then click on Login.
  6. Cisco Clean Access will scan your computer to verify that you have proper virus protection and the latest Windows Updates. If your computer does not meet the requirements, you will be granted temporary and restricted access; follow the on-screen instructions to satisfy the requirements.
  7. Once you have satisfied all of the requirements, you will receive a message stating that you are successfully logged in to the network. Click on OK.
  8. The Cisco Clean Access Agent icon will appear in your System Tray (near the clock). You are now connected to the residential network and may use the Internet and other network services.
Once per week and every time you restart your computer, you will be prompted to log back in to Clean Access. Each time you log in, Clean Access will scan your computer for the proper virus protection and the latest Windows Updates. If at any time your computer does not meet the specified requirements, you will be granted temporary and restricted access to allow you time to satisfy these requirements.


Troubleshooting Tips

  • If you have Norton or McAfee Internet Security installed, disable or uninstall it.
  • If you have a wireless network card, disable it when not using the wireless network.
  • If you have a router, switch, or hub, disconnect it and connect the computer directly to the data jack on the wall. These types of devices are prohibited on the residential network.

Need Technical Support?

 

Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
860-832-1720
techsupport@ccsu.edu
  
Walk-in Technology Support
Click here for support information.

 

Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.

 

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