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Telecommunications Service Request Form       

 
Click Here for the T.S.R Form

Send completed form to:
Laurie Aparo
IT / Telecommunications Office
Barnard Hall Room 019

Instructions:

If you have questions, please call the Help Desk at 611.

  1. Station Information: All information in this section must be completed for accurate allocation of charges.
  2. Requester Name and Phone Number: Complete this section if person requesting service is different than station information (e.g., fax machine or modem). 
  3. Directory Information: This information is required to maintain accurate University Directory Information. Please complete all information requested. 
  4. Call Coverage: This feature determines where calls should be directed to when this extension is busy or is not answered and also the number of rings (2, 3 or 4) before the call is routed to the answer points. Note: extensions should have voice mail as the last point of coverage. 
  5. Station Restriction: Choose the appropriate calling area allowed for this extension. This telephone will be restricted to calls placed within the area indicated. 
  6. Authorization Code: An authorization code is required to complete long distance calls from a restricted telephone. Please indicate the calling area (see choices in item #5) that the authorization code should allow. An authorization code can only be used from a restricted telephone. Calls placed with an authorization code will appear on the call detail of the person associated with the authorization code; they will not appear on the call detail for the extension from where the call was placed. 
  7. Set Requirement: Indicate in this section if a set is to be added, changed or removed. If upgrading, justification must be provided in Section 11. Set types are listed below and their associated costs:  Click Here For a List of Set Types
  8. Location Information: This information is required for set/line relocations or installations. Please complete all applicable information. A DID number can be dialed from off campus (outside the CSU telephone system). A non-DID number can only be dialed from on campus (or another extension in the CSU telephone system). The type of number, DID or non-DID, does not affect outgoing call capability. 
  9. Voice Mail: Indicate if a new mailbox, a change to an existing mailbox or removal of a mailbox is required. For new mailboxes, please add an "escape extension". An escape extension is the number the caller is transferred to from a voice mailbox to speak to a person (usually an area secretary or receptionist). 
  10. Call Pickup: This information is required to add/delete member extensions to the pickup group or to add/delete complete pickup groups. A pickup group allows members to answer another member's extension from their own phone by dialing an access code (*7) or using a call pickup button if programmed. 
  11. Additional Comments: Please use this space for justification when upgrading telephone equipment and/or additional explanation of services requested, if necessary.
Signatures:
  • Requester signature is the person requesting the services to be performed.
  • Department Head signature is the person who is authorizing the services to be performed. 
  • Telecom Services approval for use by Telecommunications Services Department only.

Need Technical Support?

 

Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
860-832-1720
techsupport@ccsu.edu
  
Walk-in Technology Support
Click here for support information.

 

Report Abuse: To report any kind of improper usage of our systems or any campus technology, please click here to send us a notification.

 

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