IT Weekly Announcement - October 3, 2013
Current & Scheduled Outages/System Updates
Sunday Maintenance – Reminder
Every Sunday, between 12:00am – 12:00pm, all systems will be intermittently unavailable while important maintenance and updates are performed.
New Maintenance Window for Desktops – Starting Thursday Night October 10th
Information Technology Services needs to make sure all Windows computers are patched and restarted on a regular basis in order to ensure security updates are properly applied. Due to the amount of patches that need to be applied for Microsoft, Adobe, McAfee and more; there is a need to do this on a weekly basis as opposed to the monthly schedule we are currently under. Starting next Thursday October 10th, please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow the patches to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off over night on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.
Social Sciences Hall – Turning Off Multimedia Stations
A reminder for those teaching in Social Sciences Hall classrooms, please select the red System Off button on the TouchLink controller (see image below) before leaving your classroom. We have received many support calls regarding projectors not turning on due to the systems not being turned off correctly. There is no need to Mute or Turn Off the projector when you leave. The System Off function will do all of this, and more, to ready the room for the next instructor.
If you do encounter any issues in any classroom, please contact the IT Help Desk immediately. No phone available? Use the chat support feature on the computer, look for the orange shortcut on the desktop labeled IT Help Desk Support.
Having Technical Difficulties in a Classroom? Please Let the Help Desk Know!
Please help us keep classroom technology working properly by letting us know if you experience a problem. Besides phone support, you can e-mail the Help Desk at firstname.lastname@example.org and on Windows based computers, we also have “chat support.” You can initiate a technical support request via chat/instant message using the IT Help Desk Support icon on the desktop of the Instructor Workstation. Simply double-click the icon and a technical support analyst will .
Blackboard Learn Tip - Posting to a Discussion, Blog or Journal
There have been reports from students and faculty that some discussion posts are not displaying correctly or at all after submitting. We have found the culprit is pasting from Microsoft Word. Please have your students avoid pasting from Word. Instead, have them type directly into the Discussion, Blog or Journal tool or paste from a text editor (ie: Notepad). You can also provide your students with this document, How do I Post from a Discussion, Blog or Journal.
Please Check Your Spam Folder
Please check your junk e-mail folder occasionally to make sure any e-mail messages you might have wanted to receive weren’t actually identified as spam or junk mail. Need more information on how our spam filter works? Click here to visit our Self-Help/FAQs. Under the “Outlook/E-mail” heading there are articles pertaining to Forefront the anti-spam solution the University is currently using.
Previous IT Weekly Announcements