Ms. Williams has served as the secretary and receptionist for the Intensive English Language Program staff since April 1993. Individuals visiting or calling IELP will most likely be greeted by Ms. Williams. She handles all program course registration and the Institutional TOEFL Exam. She also assist the program director with student testing, program marketing, student recruitment and retention. Office hours: Monday through Friday, 8:00 a.m. - 4:30 p.m.