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IT Self-Help: HP Color LaserJet 8500 Series Consumable Replacement Guidelines

   

Replacement Intervals and Control Panel Messages
Locating Consumables
Purchasing Consumables
Installing Consumables
Resetting the HP Toner Gauge (8550 series only)
Environmental Collection Program
Where can I find more information on my printer?


Replacement Intervals and Control Panel Messages

You can identify consumable items by their labeling and their blue plastic handles. The following table lists the replacement intervals for printer consumable items and the control panel messages that prompt you when to replace each item.

Please note that low consumable warning messages begin to appear when the consumable still has about 20% remaining. This is done to allow ample time to order replacements. The printer will print normally until the consumable is completely depleted.

a. Approximate life based on printing 6,000 pages per month.

b. Approximate average letter-size page count based on 5% coverage of individual toner colors. This value can be used to estimate other levels of coverage from 2% to 35%. For example, 5,000 pages at 5% coverage is approximately 2,500 pages at 10% coverage. Estimates made in this manner are only approximate, and usage conditions and print patterns can cause the results to vary.

c. Drum life is stated in terms of Letter/A-4-size images. The number of images printed for each sheet of media varies, depending on the mix of color, duplexing, and large-format printing. An image is a layer of toner. A Letter-size, color (CMYK) sheet printed on one side contains four Letter/A4 images. A duplexed sheet (printed on both sides) counts as two images. In color duplex mode, there are eight Letter-size images per Letter/A4 sheet. An 11 x 17 (or A3) page sheet contains twice as many Letter-size images as a Letter-size sheet.

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Locating Consumables

A Color Toner Cartridges      B Black Toner Cartridge      C Imaging Drum     
D Cleaning Roller      E Transfer Belt      F Transfer Drum      G Air Filters     
H Charcoal Filter      I Fuser      J Transfer Charger

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Purchasing Consumables

Consumables may be purchased from Office Max by calling 1-800-47-26473, with option 0 if you don't know your pin, otherwise enter your 10 digit pin. The prices listed below may change at any time.

Consumable
Part Number
Approximate Cost
Black Toner C4149A $124.29
Cyan Toner C4150A $193.06
Magenta Toner C4151A $193.06
Yellow Toner C4152A $193.06
Drum Kit C4153A $171.51
Transfer Kit C4154A $521.80
Fuser Kit (110V) C4155A $421.50

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Installing Consumables

For complete instructions on installing consumables, see the installation guides supplied with each consumable item. Please contact the Help Desk (x21720) if you would like a technician to assist you with installing any consumable.

Note: The color toner carousel will not rotate unless the clear door is closed, the imaging drum and black toner cartridge are installed (including removing the orange seal from the black toner cartridge and swinging the upper lever to the left), and the upper right door is closed.

Note: Do not shake the toner cartridge in attempts to extend the cartridge life. For more information on replacing the toner cartridge, see the installation guide included with the toner cartridge.

CAUTION: Hewlett-Packard recommends using HP products in its printers. Using non-HP products may cause problems requiring service that is not covered by the Hewlett-Packard warranty or service agreements.

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Resetting the HP Toner Gauge(8550 series only)

After a new toner cartridge is installed, the user must reset the HP TonerGauge from the control panel. When the top cover is closed after the printer has detected a toner low condition, the NEW TONER CARTRIDGE=NO message is displayed on the control panel for approximately 30 seconds. To reset the HP TonerGauge:

Note: If the NEW TONER CARTRIDGE=NO message is no longer displayed on the control panel and you have replaced one or more of the toner cartridges, then press MENU repeatedly until CONFIGURATION MENU appears. When you replace an empty or low toner cartridge, press ITEM repeatedly until NEW TONER CARTRIDGE=NO appears.

1 Press - VALUE + until YES appears.
2 Press SELECT to save the selection.
3 NEW TONER=BLACK will appear. Press - VALUE + until the correct color appears.
4 Press SELECT to save the selection.
5 Repeat steps 2 through 4 if other cartridges have been replaced.
6 Press GO to exit the menu.

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Environmental Collection Program

Hewlett-Packard encourages responsible disposal of HP LaserJet printer consumable items through its Environmental Collection Program. For details on this program, see the recycling instruction guide enclosed with each consumable item. The following consumable items can be disposed of through the Environmental Collection Program:
Toner Cartridges, Imaging Drum Cartridges, Transfer Belts, and Fusers.

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Where can I find more information on my printer?

You will find useful information http://www.hp.com/support/lj8550. We also have this model's User Manual in our knowledgebase and would be happy to forward you a copy. Please make your request by contacting the Help Desk at x21720.

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Need Technical Support?

 

Contact the IT Help Desk

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 5pm
860-832-1720
techsupport@ccsu.edu
  
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Click here for support information.

 

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