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Disputing a Transaction:
A cardholder may dispute a charge that appears on the monthly statement. Disputed charges can result from failure to receive goods, fraud or misuse, altered charges, defective merchandise, incorrect amounts, duplicate charges, credits not processed, etc. Failure to address a disputable charge may result in the temporary loss of your cardholder privileges.
If the cardholder is unable to reach agreement with the vendor, the next step is to contact JPMorgan Chase's Customer Dispute No. 1.888.297.0768. The Purchasing Dept. can intervene on your behalf once a history is provided.
When JPMorgan Chase has completed its investigation, the cardholder will be informed of the resolution and any adjustments that were made.
Please note that, by law, vendors are not permitted to bill your charge card for purchases until the items have been shipped.