Role of the Ombudsperson at CCSU

Roles of the Ombudsperson

Listen to concerns
Provide a confidential place to talk
Informally investigate student/faculty/employees complaints
Gather information
Explain campus policies and procedures, rules and processes
Reframe issues
Analyze, identify and evaluate options
Make referrals
Act as an impartial resource using informal mediation and/or other problem solving techniques
Facilitate communication between and among individuals
Suggest ways to effectively deal with a problem
Explain the informal resolution process
Present options to the Administration to alleviate chronic problem areas in the university


The Ombuds Office Does Not:

Advocate for any party to the dispute
Change grades or other university policies
Give legal advice
Be a part of any formal processes such as litigation, disciplinary actions, grievance hearings, or arbitration hearings
Replace or circumvent existing formal channels
Assign sanctions to individuals 
Receive official "notice" for the university about any issues
Address disputes between members of the campus community and private individuals, companies, or organizations not affiliated with CCSU
Handle formal grievances, whistleblower, discrimination, or sexual harassment complaints.
Offer psychological counseling