| CCSU Information Services News Page. Early Spring 2001 |
| Editor: Diane Mechlinski, Information Services |
| Robert C. Vance Academic
Center Many classrooms, offices, a large lecture hall and a 100-seat auditorium are housed within the newly built, four-story, state-of-the-art computer-intensive building known as the Robert C. Vance Academic Center. The School of Business, departments of Communications, Design, Economics and Criminal Justice will soon call this building home. The Robert C. Vance Academic Center will also temporarily house the department of Alumni Affairs. The building is scheduled to open this
spring.The nine classrooms, as well as a lecture hall on the first floor, are computer intensive, enabling state-of-the-art capabilities for both teaching and learning. The raised level rows of seating are conducive for classes requiring a great deal of interaction. "This building has been wired for the future," commented Scott Evon, Manager of Computer Services. "It is connected to the recently installed gigabit network", Evon continued, explaining about the fiber optic cable within the building that connects each classroom. "By investing now in this infrastructure, the university will have a solid foundation on which to grow in the future", said Evon. Every desktop within the building is connected to a 100 megabit switch, |
and from there can directly
access the high speed network. Three-hundred-twenty new computers were purchased for the Robert C. Vance Academic Center, each containing: 866 mhz, Pentium III processors, 250 mg zip, 20 gig hard drive and 256 MB RAM. IKON provided the manpower to unbox and set up the computers, while Amy Magno, Tom Bohlke and the User Support crew diligently spent many hours coordinating the installation of the computers by securing the cables hardware was in working order.
Assistance was provided by Evon’s crew in co-organizing network
installation which was contracted with Jannon Group. Robert Silver and
Arksone Anachack, Instructional Computing area, are responsible for the
quick and efficient installation of software and operating systems in the
labs."There are over 1,700 active drops, making it a very technologically advanced building", said Dr. William Sherman, Chief Information Officer. "This building will house about 36% of active data drops in the university", Sherman added. By adding this building to the campus, 50% more jacks have been added than presently exist on campus. It is both wonderful and amazing the amount of advanced technology we have now acquired with the addition of Robert C. Vance Academic Center. |
| BANNER Project Forges
Ahead CCSU’s Banner implementation continues to progress with the Office of Admissions having gone "Live" in October 2000, followed by Financial Aid in January 2001. Residence Life will soon follow during this month, setting up their Fall 2001 rooms in Banner. The Registrar’s and Continuing Education Offices will then follow in April, with Fall 2001 course registration. Preparations for mock registration are ongoing |
During December
2000 and January 2001, a limited number of Banner Budget Inquiry classes
were offered and taught by Robert Hayes, Software Support & Training,
with the Department of Information Services. These classes are designed to
allow users to query budget information in the Banner system. Attendees
learned to look up budget information, in summary and in detail, upon
their financial organization, including open encumbrances, and all
transaction detail for the fiscal year. Classes were open to new Banner
users as well as those needing a refresher. During training a personal
Banner account is provided and basic navigation skills are practiced to
learn how to find departmental budget information. A step-by-step guide to
the Banner Budget Inquiry is also provided. A new calendar for Banner Budget Inquiry Training will be available in early February. More class times will be offered in the upcoming schedule. Some resources to note: CCSU Banner Support and Training web site: http://www.ccsu.edu/its/bannersupport. This site contains the documentation reviewed in training classes as well as additional Banner information you may find helpful. HELPDESK – x21720 This is a central point of contact for IT problems. The Helpdesk can assist you with resetting a Banner password, remapping the Banner Shares (W: and Y: drives) and troubleshooting login problems, as well as reinstalling the Banner software |
| New Test Scoring
Software CCSU’s original test scoring |
program has been run in previous years on the VAX system. Since going to PC-based scoring, a new software package was needed. Attempts were made to locate a | package similar to what has been used, but results failed to meet the match. During the Summer of 2000, an Information Services student employee self-wrote a program |
| which, although done well, held glitches with deciphering calculations and problems with numbers. An additionally important consideration was that a self-written program would have no support. In November 2000, Scott Evon, Manager of Computer Services, and Rick Johnson, Server Support Specialist, worked together on further rewriting. Although calculations from Evon and Johnson’s endeavor were satisfactory, they were still unsatisfied. The time and resources needed to devote to corrections of this program were not available. | Exam System II has since been purchased through NCS and will be used in conjunction with the present NCS Opscan 7 scanner. This software package meets Central’s requirements and has similar qualities and capabilities as the VAX-based test scoring program had. Exam System II includes tech support along with updates for the software, making revisions possible. Reports can be easily generated, giving better statistical scores rather than just a right/wrong answer. "The only foreseen problem is that Exam System II will require |
different forms which will
need to be filled out in a different way," Johnson said. "Some limiting factors regarding selection of the software included the ability to import a test key from a data sheet and the high volume demand necessitated by a university this size", expressed Dan Beeler, Computer Operations Supervisor. "The goal of the university is to satisfy the instructor’s needs for timely and accurate exam scoring with basic statistical analysis," Beeler said. |
| On Demand Video at CCSU Clicking into http://www.ccsu.edu/video , you will be able to experience CCSU’s on demand videos. This site can deliver anything
that can be videotaped, such as documentaries, course materials,
presentations, demos much in the same way that a television could.
Occupying 24GB of disk space, these videos are on a server that is capable
of delivering approximately sixty hours of content.The Media Center’s video engineer, Chad Valk, hopes to put more available information onto this site. The Media Center has approximately 2,000-3,000 videotapes, many of which are repeatedly requested by faculty each semester for classroom use. Having such often-requested videos on this site, teaching and accessibility to often-used materials would become much easier. HEAT New software for the HelpDesk HEAT, a software package written by Front Range Solutions, will replace the present Service IT, in February 2001 at CCSU’s HelpDesk. This new and more efficient software package will assist problem tracking of service calls to the HelpDesk. The present system has become antiquated in that effective reporting cannot be done. Also, Service IT cannot be customized or supported and there are |
additional problems with data integrity.
The new
HEAT software package will allow HelpDesk personnel to be proactive by
learning where most calls come from, what they are about, thereby allowing
for more training in those specific areas of need."With HEAT we will be able to tailor the system to our needs," explained Juan Reyes, HelpDesk manager. "When we purchased Service IT, we had to change the work flow process to fit the application. With HEAT, we can customize it to use our work flow process. That is key, because no two environments are the same. We need to be able to customize to fill our need." Reyes recently spent a week in Colorado, training for HEAT. The core of training focused on customizing, learning how the product was created and thereby understanding what the software’s limits are. In addition to being flexible, HEAT has a web component, which means a technician can be out on a call and able to update his calls through the web. There will also be an add-on next year users will be able to go on the web and track their own calls. HEAT is a big undertaking but one that will greatly improve the HelpDesk’s efforts to help clients. During this transitional period, the HelpDesk requests patience from faculty and staff with some repetitive questions that will need to be asked when you call as attempts are made to again gather new information about each caller. |
| Information Services
Directory Mark McGuire, Director Diane Mechlinski, Secretary Systems Networking: ![]() Scott Evon Dan Beeler Valerie Downes Rick Johnson James Lanza Douglas Monty David Orschel User Services: Amy Magno Tom Bohlke Juan Reyes Robert Hayes Don Bixler |
Programming Services: Christopher Simcik Dawn Klimkiewicz Stanley Styrczula Robert Rak Academic Services: Lisa Ricci Tennyson Darko Robert Silver Department Telephone: 832-1701 FAX: 832-1730 HelpDesk: 832-1720 |