Banner Problem Resolution Procedure If you are a Banner user that has encountered a problem with Banner and need software support, there are a number of resources to assist you.

Banner Software Support is provided by department resources and the Information Services Help Desk x21720. Banner users should contact go to their “Local Contact” first. The key is to try first to solve problems at the local level. Most modules and departments have functional staff members who have been through module implementation and thorough user training. They will be the closest and most appropriate initial contact.

If the Local Contact person cannot solve the problem, he/she notifies the Information Services Help Desk (x21720).

When the Help Desk team receives a problem call, they will ask certain questions of the caller, enter the responses into a problem tracking system and pass that information to the appropriate staff member for resolution. They will immediately forward that information to the appropriate staff member. Depending on the problem the Help Desk may be able to resolve your problem at that time over the phone. Please see the Banner Support Workflow.