Central Connecticut State University
System Updates

(Last Updated: February 7, 2008)

Click HERE to listen to these announcements!

The ITS Help Desk is available for technical assistance:

Monday - Thursday
8am-8pm

Friday
8am-5pm

Phone: (860) 832-1720

Email:
techsupport@ccsu.edu

Need some time with a Tech? Try our new "Face-to-Face" support!
Click here to make an appointment

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Face-to-Face Appointment
Tech4U
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Scheduled Maintenance and System Outages
Server Maintenance, Sunday February 10th – System maintenance will continue this weekend to the student domain controllers and will take place this Sunday from approximately 9:00am until 12:00pm. While we don’t expect there to be any service interruptions, there is a chance students may experience intermittent access issues and may not be able to log into campus resources including computers on campus, Citrix and Outlook Web Access.

Network Maintenance, Saturday February 23rd - Upgrades to the network infrastructure will take place on Saturday, February 23rd from 7:00am until 12:00pm. During this time, network access will be unavailable from the following buildings: Sam May, Sheridan, Gallaudet, Kaiser, Vance (Residence Hall), and the Energy Center.

Other Announcements
Email Hoax, “Microsoft Critical Live Update”- If you receive an e-mail from Microsoft with a subject of “Microsoft Critical Live Update” – it is a hoax. In the body of the message, it may say: “URGENT – Please intall critical Windows XP/2000/2003/Vista update!” Notice the typo “intall.” All Microsoft updates are distributed on campus automatically through a WSUS (Windows Server Update Services) server. For more information pertaining to this hoax, please visit: http://www.pcmag.com/article2/0,2817,2256892,00.asp  .

Monthly TechTalks – We have some exciting TechTalks scheduled! We hope you can attend! They are held on the second Wednesday of each month in Philbrick Camp in the “drum” of the Student Center. TechTalks start at 12:30pm and generally do not last for more than 45 minutes. Refreshments are served. Come on down, get out of the office and bring a friend! Learn more about how technology can make your life easier. Suggestions for future topics are highly encouraged. Please respond back to this email if you have any suggestions. Here are the upcoming topics:

February 13th, Get ready, here it comes! - Information Technology will soon be updating all campus computers to Microsoft Office 2007. Come to this month’s TechTalk to find out when your department will be upgraded and how you can prepare for the upgrade. We will also talk about the transition to the new print servers. Don’t be left behind! Come and learn what these technology updates will mean for you and your department.

Office 2007 Training - Office 2007 will soon be pushed down to all computers on campus. To help folks with the learning curve, we have new Office 2007 learning opportunities. To register, please visit www.ccsu.edu/cutt  and click on “Workshop Schedule.” Want your entire department trained at the same time? E-mail us at cutt@ccsu.edu  to request a customized training class.

Blackboard Vista 4 for Spring 2008 – Go to www.ccsu.edu/vista  to get the most up-to-date information you need regarding the new Vista 4 server. All access to BB Vista for Spring 2008 is via CentralPipeline.

Classroom Computer Teacher Workstations – Over Winter break, every Computer Teacher Workstation was equipped with a new “Workstation Usage Guide” that will assist faculty members who are using the station. The guide gives detailed instructions on how to use the equipment in the station as well as some common problems and solutions. We hope that this guide will be helpful for solving the common problems that might occur and alleviate the need to wait for help to arrive. You will find the guide attached to the side of the black box station – tied with a string for easy access.

Important Network Printing Announcement - The Information Technology department is upgrading the University’s print servers, as the current ones are outdated both in terms of technology and reliability. The new servers, PRINT1 and PRINT2, are configured with the latest version of Windows Server and are designed to minimize downtime. The new servers are installed and the printers (aka print queues) have been added. We are now at the point where users must transition to the new systems meaning everyone will have to delete the printers that are currently on their workstations and add the new ones. During the next few weeks, you will be requested by email to follow the attached, step-by-step instructions to make the switch. Please, at your earliest opportunity, set aside five or ten minutes to perform the operation. As always, the IT Help Desk will be available to assist you should you need help.

Need some time with a Tech? Try our new “Face-to-Face” Support – Having problems with your portable computer? Need assistance with campus technology? Then make an appointment for some “face-to-face” time with one of our IT technicians! Our services include computer configurations to access the network, virus and spyware removal, Citrix configuration, CentralPipeline assistance, and more! We are also adding one-on-one appointments for software training! To schedule an appointment, visit http://www.ccsu.edu/its  and click on the “Face-to-Face Appointment” link.

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  Last Update: Friday, January 4, 2008
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