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Telephone
service in the residence halls is provided by the
University. Each room has one phone line and is
equipped with local phone service and voice mail.
Telephones
/ Using Your Phone
Long Distance
Troubleshooting / Reporting Phone
Problems
Campus Directory
Assistance
How To Handle Obscene or
Harassing Calls
Voice Mail
Telephones
You must bring your own touch-tone telephone to
campus for use in your residence hall room. Any
touch-tone analog telephone approved by the FCC will
work with the telephone system.
If your phone has
an option for tone or pulse, set it to tone. Be sure
that your ringer is turned on when you plug your
phone into the jack. Plug the cord into the voice
portion of the wall jack.
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Using Your Telephone
To reach another University extension:
dial
the 5-digit extension number (the last 5 digits of
telephone number).
To dial off campus:
dial "9" plus the telephone number.
For EMERGENCIES
ONLY:
dial
"911".
For questions or help with your telephone service
or voice:
mailbox
- dial
611 (CSU Telecommunications Help Desk).
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Long Distance
We do not provide
a long distance carrier.
You may make long
distance calls with a calling card or with operator
assistance.
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Troubleshooting Phone Problems
No Dial Tone:
Verify that your
telephone is connected properly to the wall
jack.
Plug another
telephone set into your jack and place your call
again. If the call goes through, your telephone set
may not be working properly.
Try a different
mounting cord (the mounting cord connects the wall
jack to the telephone).
If you are having
trouble placing calls:
If
you have an answering machine, disconnect it and try
to place the call with only the telephone set
plugged in. If the call goes through, the problem
may be with the answering machine or how it is
connected.
If none of the
above suggestions work, call the CSU
Telecommunications Help Desk at 611 from on campus
or (860)493-0123 from off campus.
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Reporting Problems
To
report a problem with your phone line, contact the
CSU Telecommunications Help Desk at 611 (on campus)
or (860)493-0123 (off campus). When reporting a
problem, be prepared to provide the following
information during your call:
your
name
your
campus
your
residence hall
your
room number
the
telephone number
the
wall jack number (printed on the wall jack)
an
alternate number where you can be reached
a
description of the problem you are having
You will receive a reference number associated with
your call and an estimated time when the problem
will be resolved (usually within 24 hours).
If
a CSU technician must be dispatched to your room for
a repair, the technician will call you to schedule a
time. If the problem is such that your telephone
number is not in service, please provide an
alternate number where you can be reached. All
repairs will be performed during normal business
hours, Monday through Friday, from 8:30am - 4:30pm.
You must be present for the scheduled appointment
and remain with the technician while they are
onsite. If you make an appointment for a repair and
fail to keep it, you will be charged for the repair
call. The technician will wait no more than 15
minutes.
The CSU
Telecommunications Help Desk will contact you with a
follow-up call to ensure that the problem has been
fixed and that you are satisfied with the
resolution.
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Campus Directory Assistance
Campus Automated
Directory - (860)832-3567
Faculty/Staff
Telephone Directory -
•
www.ccsu.edu/its/telecom/phone/phone.asp
An
automated
directory
which
provides
telephone
numbers
for the
Connecticut
State
University
System (CCSU,
ECSU,
SCSU,
WCSU and
the
System
Office)
is now
available
. By
using
the
telephone
keypad
and
following
the
tutorial,
numbers
for
faculty
and
staff,
departments
and
resident
students
may be
looked
up.
To
access
this
directory
dial:
-
23567
from
on-campus
or
-
860-832-3567
from
off-campus
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How To Handle Obscene or Harassing Calls
If you are receiving obscene or harassing calls,
you should not give out any information. Hang up the
phone and immediately contact the Campus Police at
(860)832-2375. You will be asked to file a formal
complaint with the Campus Police and they will work
with the Telecommunications Department to resolve
the matter.
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Voice Mail
One voice mailbox is provided to each residence hall
room. It is your responsibility to initialize your
mailbox and keep it secure. Minimal mailbox
initialization consists of recording your name and
changing the default password (provided when you
move in to your room).
To
access the voice mail system and the system
tutorial, dial the campus voicemail number, 22222,
from on campus, or (860)832-2222 from off-campus and
follow the system prompts.
Please direct all
voice mail questions and problems to the CSU
Telecommunications Help Desk by calling 611 from on
campus or (860)493-0123 from off campus.
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Voice Mail Quick Reference Guide
All procedures start after logging in and hearing
the "Main Menu." If there is a dash between the
numbers in the Command column, wait for the
automated voice before pressing the next number.
|
Feature
|
Dial String
|
|
Skip Greeting
|
#
|
|
Send a Message
|
2
|
|
Hear New Message
|
1 - 1
|
|
Hear Old Message
|
1 - 2
|
|
Change Greeting
|
4 - 3 - 1
|
|
Extended Absence
|
4 - 3 - 2
|
|
Change Password
|
4 - 2 - 1 - 1
|
|
Group List
|
4 - 2 - 2
|
|
While Reviewing a Message |
|
|
Rewind |
1 |
|
Pause / Start |
2 |
|
Fast Forward |
3 |
|
Slow Down |
4 |
|
Envelope Information |
5 |
|
Speed Up |
6 |
|
Normal Volume |
8 |
|
Increase Volume |
9 |
|
Cancel / Backup |
* |
|
Help |
0 |
|
Skip Message |
# |
|
|
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