Feature Access Codes (FACS)

	Activate	De-Activate
Automatic Callback	* 5	# 5
Call Forwarding	* 2 + Extension	# 2
Redial	* 9	N/A
Send All Calls	* 3	# 3

 

 

 

Programmable Dialing

Programmable Dialing Buttons allow you to store selected numbers for quicker and easier dialing. Each number can be a complete telephone number, an extension number, or a feature access code. You can change these numbers anytime. Use this feature as a time saver for dialing frequently called, lengthy, or emergency numbers. 

Example: 9 – 1 – (Area Code) XXX – XXXX 

To Program Dialing Buttons

1. Leaving handset on-hook, press Program button. 
   • You will hear a low continuous tone while you are in programming mode. 
2. Press the Dialing Button you wish to program. 
   • Tone is briefly interrupted twice. 
3. Dial the number you wish to store. 
   • You can store up to 24 digits. Be sure to include “9” for outside calls as well as 1 + Area Code for long distance calls. 
4. To program another Dialing Button, repeat steps 2 and 3.
5. Press the PROGRAM button when you are ready to exit programming mode. 
   • The low continuous tone stops.

To Place a Call Using the Dialing Buttons 

1. Receive Dial Tone.
2. Press the selected Dialing Button. 
   • The number is automatically dialed.

Authorization Code

An Authorization Code allows you to override the calling area restriction of an extension. Use this feature when you need to place a long distance call from a telephone that is restricted.

To place calls using an Authorization Code 

1. Receive Dial Tone.
2. Dial the outside number. 
   • You will receive three beeps and a second dial tone. 
3. Dial your individual Authorization Code. 
   • You will hear ringing and your call will be connected. 

Notes:
If you receive an intercept (hi/low) tone, you may have entered an incorrect Authorization Code or the Authorization Code does not have a high enough restriction level to call the desired area. You may request a higher restriction level on a TSR. 

 

If you do not receive three beeps and the call goes through, the extension you are calling from has a high enough restriction level to place the call and an Authorization Code is not needed.

 

Automatic Callback

Use Automatic Callback when you place a call to a 5-digit extension and receive a busy signal, re-direct tone or no answer. The system will send you a 3-burst priority ring when the extension you called hangs up on their present call or, for an unanswered extension, when the called person picks up and then hangs up their phone. This feature eliminates the need to redial a busy or unanswered extension. Once you receive the 3-ring burst, simply pick up your handset and the system will automatically call the extension set for Automatic Callback. If the extension cannot accept a new call because it became busy again, you will hear three rings and then silence. Your call will remain queued. After 30 minutes, this feature will automatically cancel. 

 

To Activate Automatic Callback 

1. 1. During a call to a busy or unanswered extension, press Flash. 
   • You will receive dial tone. 
2. Dial * 5
   • You will hear three beeps.
3. Hang up.
   • You will receive a 3-burst priority ring when the extension you attempted to call becomes available.
4. Lift the handset when you hear the priority ring.
   • The call is automatically placed to the extension, which then receives regular ringing.

To Cancel Automatic Callback 

1. Receive dial tone.
2. Dial # 5.
   • You will hear three beeps.

Note:
Only one Automatic Callback can only be activated at a time from an 8110 telephone.

 

Call Forwarding

Call Forwarding allows you to send all of your incoming calls to another extension. Use this feature when you are temporarily located at another extension within the CSU System and wish to receive your calls there, or if you want your calls to be answered by someone else. 

 

To Forward All Calls

1. Receive dial tone. 
2. Dial * 2. 
3. Dial 5-digit extension you wish to send calls to. 
   • You will hear three beeps. 
4. Hang up. 

To Cancel Call Forwarding 

1. Receive dial tone. 
2. Dial # 2. 
   • You will hear three beeps. 
3. Hang up. 

Notes: 
Call Forwarding must be activated and deactivated from the extension that is being forwarded. 

 

If your calls are forwarded to a busy or unanswered extension, they will follow your coverage path (if one is assigned); not the coverage path of the party forwarded to. 

 

Your extension will receive a short ring as each call is forwarded to alert you that Call Forwarding is activated on your phone. You cannot answer a call at your telephone when it is forwarded.

 

Call Park

Call Park allows you to put a call on hold and then retrieve it from any other extension on campus. Use this feature when you want to put a call on hold, move to another location to obtain information, and then complete the call at the second location. You can only park one call at a time, even though your extension has multiple call appearances. 

 

To Park a Call

1. 1. Press Transfer. 
   • You will receive dial tone. 
2. Press Call Park Button or dial * 6. 
   • You will hear three beeps. 
3. Press Transfer again. 
4. Hang up. 

To Retrieve a Parked Call 

1. Dial # 6. 
2. Dial the extension number that you parked the call from. 
   • You will hear three beeps and then be connected to the call. 

Notes:
If you receive an intercept (hi/low) tone, the parked call has been disconnected or retrieved by someone else. 

 

To retrieve a parked call from the original extension, press the Call Park button or dial # 6 and the 5-digit extension.

 

Call Waiting

The Call Waiting feature allows you to temporarily disconnect from a call to answer a second call, and then return to the held call. While a call is on Hold, you can place another call, activate another feature, answer a waiting call, or leave your telephone to do another task.

 

To Put One Call on Hold and Answer or Place Another Call

1. Press Flash. 
   • The caller is put on hold. 
2. Dial # 1.
   • You are connected to an incoming call or will receive dial tone to place another call.

To Return to a Held Call

1. Hang up. 
   • You will receive a 3-ring priority burst. 
2. Pick up the Handset. 
   • You are connected to the held call.

Note:
If you are on a call and receive a second call you will hear a beeping tone for ringing from the handset.

 

Conference Calling 

Conference Calling allows you to add a party to a current call so that you can conduct a 3-way conversation (including yourself). Use this feature to set up time-saving conferences or to spontaneously include an additional party to a
discussion.

 

To Add a Third Party 

1. Press Flash. 
   • You will receive dial tone. 
   • Present caller is put on hold. 
2. Dial number of new party and wait for answer. 
   • Once the new party answers, you may talk privately before adding them to the conference call. 
   • If you do not receive an answer or the number is busy, hang up the handset and wait for the telephone to ring to return to the caller on hold. 
3. Press Flash. 
   • The third party is connected.

To Drop the last Party Added to a Conference

1. Press Flash. 
   • You will remain connected to the original party.

Data Privacy

Data Privacy temporarily suspends the Call Waiting feature on your telephone and allows you to control Call Waiting on a per call basis when placing a data call using a modem or when Call Waiting tones are not desirable. This feature can only be used when placing calls; it cannot be activated during a call in progress or when a call has been received. When activated, it cancels Call Waiting only for the call being placed. When that call is complete, the Call Waiting feature is automatically activated again; it is not necessary to enter a feature access code to deactivate Data Privacy. 

 

To Activate Data Privacy 

1. Lift handset (Dial tone heard)
2. Dial the Data Privacy feature access code:
   • 135 (Confirmation tone heard.)
3. Dial the telephone number as usual. 
   • Hear call progress tones.

Transfer

The Transfer feature allows you to transfer a call to an extension within the CSU system. (You cannot transfer a call to a number outside of the CSU system.)

 

To Transfer a Call to Another Extension 

1. Press Flash. 
   • You will receive dial tone. 
   • The present call is put on hold. 
2. Dial the 5-digit extension you wish to transfer to. 
   • You will hear ringing. 
3. Remain on the line and announce the call (optional). 
   • If the extension you called is busy or unanswered, return to the held call by hanging up the phone. You hear a 3-burst priority ring; pick up the handset and you will be connected to the original caller. 
4. Hang up. 
   • The call is sent to the dialed extension.

To Transfer a Call to a Voice Mail*

1. Press Flash. 
   • You will receive dial tone. 
   • The present caller is put on hold. 
2. Dial the voice mail access number (22222) 
3. Dial * *. 
4. Wait for the voice mail system to answer before dialing * *. 
5. Dial the 5-digit extension you wish to transfer to. 
6. Hang up.
   • The call is sent to the dialed extension’s voice mailbox

*The transferred to extension must have a voice mailbox associated with it.