Information
Technology
Services
(ITS)
provides
voice
telecommunications
services
to all
University
departments,
on
campus
vendors
and
outside
contractors
temporarily
on
campus.
Voice
telecommunications
services
and
support
(which
includes
telephone
sets,
long
distance,
wireless,
cellular
phones
and
handheld/mobile
devices)
are
limited
to those
contracted
by the
University.
Voice
telecommunications
(including
landline,
cellular
and
handheld/mobile
devices)
is a
chargeable
service
and each
department
is
charged
for use
of such
services.
Voice
telecommunication
services
provided
by ITS
are
described
below:
Manage
and
support
University
issued
landline
telephone
services,
including:
1.
Providing
technical
programming
services
for
moves,
adds, changes,
and
disconnects
for
individual
users,
departments,
on
campus
vendors
and
outside
organizations;
2.
Providing
voice
mail
services
which
include
individual
voice
mailboxes
and
automated
attendants
for
departments;
3.
Maintaining
the
system
database
of
telephone
service
for
billing,
work
orders
and
location
(E911)
services;
4.
Reviewing
and
recommending
the most
efficient
voice
telecommunication
configuration
to meet
specified
user
department
or
individual
user
needs;
5.
Coordinating
voice
telecommunication
requirements
with
Facilities
for new
construction
and
renovations;
6.
Coordinating
the
installation
and
maintenance
of
emergency
and
house
telephones
with
University
Police;
7.
Issuing
telephone
authorization
codes;
8.
Managing
the VoIP
communication
system
for ITBD;
9.
Providing
training
on the
use of
the
voice
telecommunication
system;
10.
Administering
telemanagment
billing
and
collection
for all
University
departments,
contractors,
campus
vendors
and any
outside
organizations
associated
with
one-time
or
continuing
events
on
campus;
11.
Maintaining
University
on-line
telephone
directory;
12.
Providing
conference
calling
services;
13.
Providing
wiring
and
cross-connect
support
for
physical
moves,
adds,
and
changes;
14.
Providing
first
level
trouble
resolution.
Manage
and
support
University
issued
cellular
phones
and
handheld/mobile
devices
and
services,
including:
1.
Placing
orders
for
equipment
and
devices
with the
contracted
vendor;
2.
Activating
handheld/mobile
devices
and
adding
users to
the CCSU
Enterprise
Server
providing
e-mail
and
other
services
to the
devices;
3.
Providing
problem
diagnosis
for such
devices
locally
or
relaying
to
vendor
support
when
appropriate.
**
NOTE:
Personally
owned
cellular
or
handheld/mobile
devices
are
not
supported
by ITS.
**
