General Information:
Outlook Web Access is an electronic messaging environment that allows you to exchange email with other users on campus and across the Internet. From your email client you will be able to send documents in rich text via HTML, attach word processing and spreadsheet documents, audio and video files, as well as links to resources on the Internet.
Access to the CCSU email environment is via a web browser, such as Internet Explorer or Netscape Navigator. This type of access makes it easy to get your email on or off campus. Anywhere in the world that you have access to a web browser, you can access your CCSU email. There are two ways to access CCSU email: 1) go to http://www.mail.ccsu.edu or 2) select the link from within CentralPipeline
Once connected to the mail server via a web browser, you will use a software program called Outlook Web Access. Outlook Web Access requires a frames and java enabled browser. The latest versions of Internet Explorer and Netscape Navigator meet these requirements.
Your email address is a combination of your username and our mail server’s hostname, usually displayed as username@ccsu.edu. For example, Jane Doe has a username of doej, thus her address is doej@ccsu.edu.
You can
store up to ten megabytes (10MB) of mail in your account. In order to keep your
mail quota under its limit, you should periodically delete mail you no longer
need to keep in storage.
Connecting to Outlook Web Access for email:
1. Start up your web browser (ex: Explorer, Netscape, etc…)
2. In the URL space type in http://www.mail.ccsu.edu (Alternately, log in to CentralPipeline and click on the Outlook Web e-mail link on the main Pipeline page.)
3. In the text box under Check Mail Securely (Best), type in your username.
(ie: DoeJ) and press ENTER.
4. A box will come up (as shown below) asking you for your username and password. Type in the proper information and click OK. (Tab from field to field.)
5.
5. This will bring you into the Outlook Web Access Inbox (Fig. 1 below)
A: Inbox – where new mail arrives and is stored
B: Calendar – used for scheduling appointments, etc.
C: Contacts - used for storing email addresses
D: Options: for setting Outlook options
E: Log off: logs a user out of Outlook
F: Buttons for composing mail, composing posts, creating new folders, replying to and
forwarding an email
G: Buttons for checking new mail, searching, moving emails, deleting folders, and
emptying deleted items folder
I: Help Button
The Inbox is the folder where your new mail arrives and is stored until you delete it or move it to another folder.
2.
To create
a new mail message you can either click on Create New Mail button. The screen
in Fig. 2 (below) will appear.
3. Click in the text box to the right of the TO: prompt. Type in the email address of the person you are sending a message to.
4. Click in the text box to the right of the Subject: prompt and type in the subject of the email. This field is optional.
5.
Click in the large white box
and type the body of your message. 
6. To send the message, click on the send button. If you get the mail back with an error, you may want to double-check the address you sent it to.
7. If you need Help at any time, press the button that says ‘Help’; this will bring you to the online help.
Note: The Cc: and Bcc: fields are optional.
If you have received a message, it will appear in your Inbox. Or click the Check for New Mail button to check the server to see if you have new messages. A list of new messages will appear in your Inbox. To read a message, double click on it. It will open up a new window with the message, who it is from, subject, etc.
Replying sends a response to the sender of a mail message. Forwarding will send a copy of a message to another user, with your remarks.
Replying to a Message
While you are reading a message that you wish to reply to, click on the Reply button as shown in Fig. 3 above. You will be brought into a new message screen with the sender’s address already filled in. Type in your message and then click the send button.
Replying to All
If the message came you and a group of other people at the same time, you may wish to reply to the whole group. Click the Reply to All button as shown in Fig. 3 above.
Forwarding a Message
While reading a message that you wish to forward on to someone else, click the Forward button as shown in Fig. 3 above. When the new message box appears, enter the email address of the person you want to forward the message to, type in your introduction to the message and then click the send button.
Attachments
Outlook Web Access allows you to attach a file to a mail message that you are sending. The file can be created in almost any software application. Follow these simple steps to attach files to your messages:
1. Start a New message.
2. Click on the Paper Clip (see Fig. 4 on next page).
3. At this point you need to locate the file you want to attach. If you know the path and the name of the file, you can type it in the text box to the left of the Browse button. If you do not know the path, click the Browse button.
4. A dialog box similar to Fig. 5 will appear. If your file is NOT appearing, change the Files of Type text box to All Files using the Drop Down menu.
5. Locate the directory where your file is stored by changing the Look in: text box.
6. Locate your file and click on it once to make it active.
7. Click the Open button. It will go back to your attachments screen (Fig. 4). The directory path and the file name should now appear in the text box.
8. Click the “Attach” button. At this point you can choose to add another attachment or go back to composing your message by clicking the Close button.
Deleting Messages
To stay within your Outlook quota limits (10 megabytes), you should delete all of the messages you no longer need. Messages that need to be deleted are located in two places, your Inbox, and your Sent Items folder. It is important to note that every time you send a message, a copy of that message is saved in your Sent Items folder. These messages take up space and should be deleted regularly.
To delete messages located in your Inbox:
1. Click on the Inbox button and you should see a list of the messages you have received.
2. For every message you want to delete, click once on the message to highlight it.
3. To delete multiple messages, hold down the CTRL key while clicking on each message you want to delete. This should highlight the messages.
4. Next click on the ‘Delete’ button. This step moves the selected items to your Outlook trash bin (also known as the ‘Deleted Items’ folder).
5. IMPORTANT STEP: In order to complete the deletion, you must empty your Outlook trash bin. If you miss this step, the deleted items will remain in your trash bin and take up unnecessary space. Click on the ‘Empty Deleted Items Folder’ button. The system will ask if you are sure you want to delete the messages in your deleted items folder – choose OK or Cancel.
To delete messages located in your Sent Items folder:
1. Click on the ‘Folders’ button in the Outlook Bar on the left of the screen.
2. A list of your Mailbox folders will appear. Click on ‘Sent Items’.
3. Follow the steps above for deleting messages. Highlight the items you want to delete then choose ‘Delete’. As a final step be sure to click on the ‘Empty Deleted Items Folder’ button.
This option helps you find a user’s account name and email address.
1. Refer to Fig. 2; click on the ‘To…’ button to the left of the text box for the recipients
email address.
2. A box similar to Fig. 6 will appear. Fill in the information you know about the user.
3. Type in a last name in the ‘Type Name or Select from list’ text box. (If you are unsure of the spelling of the last name, choose the letter corresponding to the first letter in the last name and scroll through the name list.)
Outlook Web Access allows you to create and modify folders. You can only create folders in your Inbox. Folders are used to organize the messages that you keep. To create a folder:
1. Make your Inbox active.
2. Click on the ‘Create a New Folder’ button (F in Fig. 1)
3. A box will come up prompting you for a folder name. Type a name and click OK.
4. New folders will appear on the left side of the window under the Inbox.
5. You can transfer messages into these folders using the Drag and Drop method.
Refer to Help (using the ‘Help’ button) inside of Outlook for more information about folders.