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The availability of accurate
and timely empirical
information is critical to
the sustainability of
contemporary tourism and
hospitality organizations:
problem solving, forecasting
for proactive initiatives,
and an assessment of the
overall health of the
organization. Accordingly,
the Institute of Tourism &
Hospitality was created in
2001 to offer Research
and Consulting services
to tourism-hospitality
organizations (profit and
non-profit) operating in the
State of Connecticut.
Housed in the School of
Business, the Institute
offers expertise in the
following areas: market
research, data analysis,
quantitative
decision-making, service
quality, entrepreneurship,
product development, lean
accounting, management
processes, informatics, law,
employee training, and
curricula design. In the
process, the Institute will
involve the student body in
the outreach program of the
University and thus provide
an introduction and
experience in the
tourism-hospitality
industry. So, please do not
hesitate to call us to
discuss how we could help.
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