Information Technology Department


Cisco Voice over Internet Protocol (VoIP) Phone System at CCSU

IT is pleased to announce that CCSU updated the phone system over the summer of 2016.  We have moved to a Cisco Voice over IP (VoIP) phone system. 

Want to Learn More?

Below are several resources to familiarize yourself with the phones.

Quick Start Guides
8800 Key Expansion Module

Adjunct Faculty Voicemail

Video Tutorials for Models 8831 and 8851

Quick Start Guides for Call Centers

Cisco Finesse Supervisor Desktop
Cisco Finesse Agent Desktop
Cisco Unified Intelligence Center

Frequently Asked Questions