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BlueNet Account Request System Help

What is a BlueNet Account?

A BlueNet account is a unique username and password issued to employees to access computing services both on and off campus. A BlueNet account is used to:

  • Log in to campus computers
  • Log in to resources via CentralPipeline, including WebCentral-Banner Web and Blackboard
  • Access CCSU employee e-mail
  • Access the campus wireless network
  • Access the remote application server
  • Access many web-based systems, such as the Copy Center Online, On-line Card Office, WebNow, and more.

How Do I Request a New BlueNet Account?

New employee BlueNet account requests are initiated by a supervisor or designee. To request a BlueNet account for an employee, log in to the BlueNet Account Request System using your own BlueNet account username and password and follow the on-screen instructions. Click here for detailed instructions on how to use this system.

If you are requesting a BlueNet Account for a vendor or unpaid employee (volunteer, intern, etc), please complete the paper form located here.

How do I request additional access for an employee, such as web editing or Banner access?

Netshares, Distribution Lists, and Web Editing

Effective May 1, 2016 the BlueNet Account Request System allows you to request access to network resources such as your departmental netshare, distribution lists, and shared calendars/email accounts.Click here for detailed instructions on how to use this system to request additional access for an employee.

If the network resource needed is not listed in the BlueNet Account Request system, please email the IT Help Desk at techsupport@ccsu.edu.

Banner/Hyperion Access

Banner/Hyperion access may be requested by the employee after their BlueNet account has been activated. Click here to access the Banner/Hyperion Account Request system.

I am using the BlueNet Account Request System and am receiving an error message, what does it mean?

Student Account Exists

This message is displayed when the employee has an active student BlueNet account. Employees (other than student workers) can only have one type of BlueNet account, an employee account. By pressing Continue, the employee’s existing student account will be disabled and their new employee BlueNet account will become their primary account. All student records, such as transcripts and billing information, will be accessible to them via WebCentral-Banner Web using their employee BlueNet account. If they had any files stored in the personal netshare (M drive) of their student account, we will maintain a backup and they may request a copy of the backup by emailing the IT Help Desk at techsupport@ccsu.edu. Their student “@my.ccsu.edu” email address will remain active as that is a separate account maintained by Microsoft.

You would not receive this message when requesting a BlueNet account for certain types of student workers (undergraduate students, graduate assistants, graduate interns, co-op students, work study students). These types of student workers maintain their student BlueNet account and receives a separate employee BlueNet account. The username of the employee BlueNet account begins with “st_” to indicate that they are a student worker.

Student Worker and Student Accounts Exist

This message is displayed when the employee has both an active student worker BlueNet Account and an active student account. The active student worker account is most likely due to the person being employed as a student worker in another department. If this is the case and the employee is transferring to your department, then the personnel records need to be updated before an account can be created for the employee in your department. Please email hrseparations@ccsu.edu to notify the appropriate departments (Human Resources and Business Services) that the employee is transferring to your department. Once the employee’s record is updated, you may log back in to the BlueNet Account Request System to request an employee BlueNet account.

Employee Account Exists

This message is displayed when the employee has an active employee BlueNet Account. This is most likely due to the person being employed in another department. If this is the case and the employee is transferring to your department, then the personnel records need to be updated before an account can be created for the employee in your department. Please email hrseparations@ccsu.edu to notify the appropriate departments (Human Resources and Business Services) that the employee is transferring to your department. Once the employee’s record is updated, you may log back in to the BlueNet Account Request System to request an employee BlueNet account.

Incomplete Employee Record

This message is displayed when the employee’s record in the Banner system is not complete. You may have submitted the appropriate paperwork, however the system has not been updated to reflect the employee’s status as an employee in your department. Please contact either Human Resources at x21756 or Business Services (student workers, UAs) at x22503 to check the status of the employee’s paperwork. Once the employee’s Banner record has been completed, you may log back in to the BlueNet Account Request System to request an employee BlueNet account.

No Account Exists

This message is displayed when you are attempting to modify an employee's access and the 8-digit ID number you entered does not match an existing employee. Please verify that you have entered the correct 8-digit ID number or initiate a new employee account request.

Need Help?

Contact the IT Help Desk at x21720 or techsupport@ccsu.edu if you have questions or need further assistance.

 

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