Information Technology Department

Phishing Education

Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details by masquerading as a trustworthy source in an email or other form of electronic communication. When you click on a link in a phishing email, you may be prompted to enter your CCSU credentials (BlueNet username or CCSU email address and password) on a non-CCSU web page. The hacker then steals your account information and attempts to use your CCSU email account to send out spam and/or phishing attempts to others in your address book and/or the entire university. Please review the information below about how to identity a phishing attempt and what happens if you fall victim to one from your CCSU account.

How can you tell if an email is a phishing attempt?

 phishing example

What happens if you fall victim to a phishing attack?

If your CCSU email acount is compromised by a hacker, the Information Technology department will:

  1. change your BlueNet account password. This is done to put an immediate stop to access to your CCSU email account. We will contact you to help you reset your password.
  2. temporarily suspend your ability to send email messages.
  3. work with you to ensure any computers you use to access your CCSU email are malware and virus-free.

As you can see, a compromised account is a huge inconvenience. This entire process can take up to 5 business days or longer to resolve, which means you will not be able to send any email during this time.

How can I keep my BlueNet account and CCSU email account safe?

There are two important actions you can take to keep your account safe:

1. Do not share your CCSU account credentials with anyone or enter your CCSU account credentials on ANY unknown web site. The IT Department will never ask you for your password, especially via an email message! Another way to keep your account safe is to choose strong passwords that cannot be easily guessed. Change your password often and do not write it down or store it on your computer.

2. Report any suspicious emails you receive to our anti-spam system using these instructions:  

Outlook for Windows:  
1. Open the spam message.
2. Click on the File Menu, then the Properties button.
3. Select all the text in the Internet Headers box, then press Ctrl+C to copy the text into your clipboard. Close the Message Options window.
4. From the spam message, click on the Forward button.
5. Press Ctrl+V to paste the header text into the top of the message. Leave a blank line between the headers and the message body.
6. Address the message to junkmailsubmission@ccsu.edu and click on the Send button, then delete the message from your Inbox.

Outlook for Mac:
1. From the Inbox, right-click the e-mail message (to right-click, hold down the Control key and click the mouse).
2. Click on View Source.
3. The Internet Headers will open in a separate Text Edit window.
4. Select all of the text in the Text Edit window and use the Copy command to copy it to your clipboard.
5. From the spam message, click on the Forward button.
6. Paste the header text into the top of the message. Leave a blank line between the headers and the message body.
7. Address the message to junkmailsubmission@ccsu.edu and click on the Send button, then delete the message from your Inbox.

Outlook Web access (webmail.ccsu.edu)
1. With the spam message open in Outlook Web Access, click the envelope icon (message details) right before the printer icon.
2. The Message Details will open in a separate Text Edit window.
3. Select all of the text in the Internet Mail Headers window and use the Copy command to copy it to your clipboard.
4. From the spam message, click on the Forward button.
5. Paste the header text into the top of the message. Leave a blank line between the headers and the message body.
6. Address the message to junkmailsubmission@ccsu.edu and click on the Send button, then delete the message from your Inbox.

Where to find more information:

Stop, Think, Connect!

Department of Homeland Security Cybersecurity Information

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