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IT Announcement - 8/3/2018

 

 

Sunday Maintenance Reminder

Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.

 

Weekly Maintenance – Reminder

Please log off your computer when leaving for the day every Thursday, but do not power it off.  This will allow updates to be sent down to your computer on Friday after 12:00am.  If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts. 

 

Scheduled Storage Area Network (SAN) Maintenance – Friday August 3 and Saturday August 4

Starting at 5pm on Friday August 3, access to netshares (m:\, s:\, etc.) will be intermittent through the night.    

Additionally on Saturday, August 4 from 6am until 2pm netshares will be unavailable.  Please plan accordingly. Upon returning to the office, it may be necessary to restart your computer in order for you to regain access to your netshares.

 

Need Software In Your Classroom?

Please complete the  Software Installation Request for Classrooms/Labs You may be need to preface your Bluenet username with ccsu_comp_srv\.  Existing applications that were previously installed in classrooms like Mathematica or Adobe Creative Cloud can be installed overnight. Requests for new/unpackaged software installation in a classroom or lab are required to be submitted at least three weeks in advance. This timeframe gives IT a chance to thoroughly evaluate the software in order to assure it will work well in our environment. Please Note: SPSS version 25 will be installed on all classroom computers running Windows 10.

 

Ready for Windows 10 on your Office Computer?

We hope so! The new image we are installing has a much faster login process and is faster overall. It includes Office 2016 as well as enhanced security features like an encrypted hard drive and mapped network drives for laptops.  To request a reimage to Windows 10, please complete the Windows Reimage Service Request form. Please note: If you are a full-time employee and  your computer has a white state asset tag that is lower than 7802103700, you are eligible for a new computer! Please submit an IT Funded Computer Request.

 

Telecommunication Reminders

New telephone service requests, changes to existing service, and new drop installs are requested with an online service request form found on the IT Access and Request Forms page.  The most commonly used forms are:

 

  • New Telephone Service – used for requesting a new phone set.
  • Change Existing Telephone Service – used for making changes to an existing phone, such as when someone leaves, someone new comes in, or restriction on where the phone can call.
  • Install Data Drop (New Wiring) – used for requesting a new data or coax drop.
  • Fix Drop (Existing Wiring) – used for request a broken drop be fixed.

 

Please note that there is no form for a telephone move. When the computer is moved, ask that the phone set be moved at the same time. To move a computer and phone, use the IT Service Request “Computer or IT Equipment Move/Return Request”.  If a phone is being moved to another building, please notify the IT Help Desk by calling 611 or x21720 so that location information for E911 is updated. 

 

For those new to campus or our phone system, handy guides and FAQ's can be found here:http://www.ccsu.edu/it/telecommunications/voip.html.

 

Security Newsletter

Brought to you by SANS, the most recent newsletter talks about a new law called Phone Call Attacks & Scams.

 

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