IT Announcement - 7/26/2018
Sunday Maintenance Reminder
Every Sunday from 12:00 A.M. to 12:00 P.M. all systems (e-mail, Banner, wireless, etc.) will be intermittently unavailable while important maintenance and updates are performed.
Weekly Maintenance – Reminder
Please log off your computer when leaving for the day every Thursday, but do not power it off. This will allow updates to be sent down to your computer on Friday after 12:00am. If you turn your computer off and leave it off overnight on Thursday, shortly after turning it back on, your computer will restart in order to install and apply any updates. If you leave your computer logged in Thursday night into Friday, you may lose any unsaved data you were working on when the computer restarts.
Scheduled Storage Area Network (SAN) Maintenance – Friday August 3 and Saturday August 4
Starting at 5pm on Friday August 3, access to netshares (m:\, s:\, etc.) will be intermittent through the night.
Additionally on Saturday, August 4 from 6am until 2pm netshares will be unavailable. Please plan accordingly. Upon returning to the office, it may be necessary to restart your computer in order for you to regain access to your netshares.
Need Software In Your Classroom?
Please complete the Software Installation Request for Classrooms/Labs You may be need to preface your Bluenet username with ccsu_comp_srv\. Existing applications that were previously installed in classrooms like Mathematica or Adobe Creative Cloud can be installed overnight. Requests for new/unpackaged software installation in a classroom or lab are required to be submitted at least three weeks in advance. This timeframe gives IT a chance to thoroughly evaluate the software in order to assure it will work well in our environment. Please Note: SPSS version 25 will be installed on all classroom computers running Windows 10.
IT Service Request System
Requests for new services such as a loaner laptop, a new netshare for coursework, a computer upgrade or computer reimage can be requested any time, online, no need to call the Help Desk!
From the IT homepage http://www.ccsu.edu/it choose “Access and Request Forms.” Or to see a complete list of services that can be requested online, visit http://hsm.ccsu.edu and login with your Bluenet credentials (you may need to prefix your username with ccsu_comp_srv\).
Voice and/or Web Conferencing
If you are in need of hosting a voice only or web conference, there are a few options available:
- VoIP phone – a voice only conference may be done via the phone in your office. Refer to the VoIP user guide for your phone for instructions.
- WebEx – using this method, you may host a voice only conference OR a web conference. Visit the WebEx information page for instructions.
- Skype for Business – using this method, you may host a web conference. Visit the Skype for Business information page for instructions.
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